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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3411 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the refrigerator's spaciousness, the convenience of the door-in-door feature, and the sleek look of the black stainless steel. They also appreciate the easy access to commonly used items and the ice maker. However, some customers have experienced issues with noise, defective units, adjustable shelves, and the door alarm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 3,411 reviews
  • Rated 1 out of 5 stars

    Do Your Homework Before Buying

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model barely made it to 3 years before it stop making ice. We’ve tried every one of LG’s steps on their website for fixing it, even clearing the line to the freezer. Nothing has worked. I wish I would’ve been aware of the class action lawsuit against them for their refrigerators. Had I known, I would’ve purchased from another company.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki LG

  • Rated 5 out of 5 stars

    Love this fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with this fridge. Love the black stainless. No smudges!!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Awesome refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the refrigerator! It’s no nice and spacious!

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door

    Rated 5 out of 5 stars

    Love it !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product best ever can wait to fill it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for the price!!! I looked everywhere to be able to get a great value in a few days and it was delivered in 3 days. My entire family loves it. We put it on our best buy card and got 24 months financing with 0 interest! Thanks Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Awesome fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge space, looks great, best water filter built in.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new LG refrigerator. Tons of space in the freezer!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the refrigerator. The only doubt fault is where the water and ice are set up. It’s really hard to put the glass under to fill the glass. It goes on the floor if not careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and easy cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks neat with stainless steal appliances and its easy to use

    I would recommend this to a friend
  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    Bad Compressors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd leave 0 stars if I could. We bought this refrigerator new from best buy in 2015. 1 year later the trouble began and hasn't stopped. The compressor went out, and while it was replaced under warranty it's been incredibly noisy since. We've had multiple repairs since, it's always better for a few days and then starts sounding like a semi-truck is parked in the kitchen. Now, the compressor has gone out again and before that there was an even louder noise like glass bottles rattling together for 5 seconds or so every 30 minutes. Loud enough to wake me across the house in the middle of the night. Now LG says they will covered the sealed system, whatever that means, but I'm responsible for the service call and any 'non-sealed' parts, whatever that means. It's unfortunate, as I love their LG washer and dryer, as well as an LG dishwasher we got a few years back.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space, good storage space. My familia loves it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great features, but noisy.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked a lot of features this refrigerator has so I picked it up for the new house. I have only one small complaint in that it makes a lot of noise at seemingly random times. It is not very quiet when it does decide to sound off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved this refrigerator, especially the door in door system. The kids used that function daily instead of opening the entire fridge. You could store milk, juice boxes, and snacks where they are within arms reach. Unfortunately we returned since the wall didn't allow us to open it fully. Our fault really, we thought it would work out but didn't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is so easy to finish washing dry super fast and is big.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and has a lot of nice upgraded features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great refrigerator for busy mom with kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this refrigerator is very user-friendly ! very happy with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new fridge... super organized and plenty of space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    its a fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good we like it. took off a star since the first one came broken and the 2nd one the container that holds the filter popped out and the screw was stripped so we had to put an anchor in

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fridge is huge works great. outside door is tBe yeah!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product, However....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, However make sure the refrigerator door can open at least 120 degrees so you can easily access the refrigerator contents. 90 degrees is not enough room due to the plastic backing on the door in a door.

    I would recommend this to a friend