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Customer Ratings & Reviews

Your price for this item is $1,799.99

Customer reviews

Rating 4.4 out of 5 stars with 3411 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the refrigerator's spaciousness, the convenience of the door-in-door feature, and the sleek look of the black stainless steel. They also appreciate the easy access to commonly used items and the ice maker. However, some customers have experienced issues with noise, defective units, adjustable shelves, and the door alarm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 3,411 reviews
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    My new lg refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is good, there's a few small things that I don't like, but overall is ok, I will recommend to my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge selection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, well packed and well made. Selection of fridges at Best Buy good and plentiful. Helpful knowledgeable staff following Covid guidelines to the T.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats the pants off cheaper fridges.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps our items cold. The water and ice dispenser is top notch (as long as you install the water filter correctly... it takes two clicks!). Really nothing more I'd want in a refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG refrigerator has really been wonderful. The small door is great for keeping drinks and cheeses. If someone wants a drink, they know how to open the small outside door.

    I would recommend this to a friend
  • Cons mentioned:
    Shelf adjustability

    Rated 2 out of 5 stars

    Disappointed customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is good but it has a big problem, the shelfs cannot be adjusted to your needs like in older models because, is not that you can pick how high and how much separation you can give between the shelfs. is just a glass that you insert in some groves on the plastic material on the inner sides of the refrigerator.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 4 out of 5 stars

    Heavy door

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerate side door tends to want to swing open completely even when you try to keep it partially open. Seems that it may be a hinge/ balance issue.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 3 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay spacious but it also makes noises. Sometimes at night it awakes people asleep.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    DO NOT BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refrigerator 2 years ago. Almost 2 years to the date of my purchase, the fridge quit cooling like usual and will no longer cool anything. A repairman came to look at it... The compressor has gone bad. Seriously, a 2 year old decently priced refrigerator and already a very costly repair. I purchased this product based on current reviews at the time and was not warned of this. I now see it is a recurring problem after reading the latest reviews.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to see you are having trouble with the cooling system of your refrigerator. We would be happy to look into your repair to see how we can best assist. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Myself and husband love our purchase best thing ever only thing I would say is that they should have put the water by the ice machine & not in front , sometimes get water in my drink!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleased with Refrigerator/Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    12 month interest free financing helped me decide on this model. Everything works fine a year later except the magnets in the door are a little weak and do not catch to close all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it but i would rather have a plain refrigerator with out all the digital buttons if you push the wrong button it can reset the fridge. Too complicated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How about I only get this review 1 time instead of 4. Each time I give it the same 5 stars. But if I get this review on the water hose and refrigerator I will give the poorest rating possible. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the features this refrigerator has. It looks nice too. If I could change one thing it would be the water dispenser. I would move the spout out just a little bit to give more room for the cup and not have it so close.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivery team

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys showed up, pulled the defective unit, installed the new unit, hooked up everything, made certain everything worked, cleaned up and were gone in about 45 min. very good crew

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Watch size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The height listed in the discription on the appliance didn't take in account a 3/4 inch were the electric cord come out the top of the unit. This caused a issue with hitting the cabinet above

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    giving it a 5 star because no issues yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am giving it a 5 star because so far I am having no problems with it.The customer service at LG doesn't help you if you have an issus unless you pay additional money for service. The people at Bestbuy are very good to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge! Saved $200 at Best Buy compared to other places and shipped a full week faster. 3rd door makes it easy for quick access items. 5 stars all around

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Package deals

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My salesman Tom was superior.His attention to what my needs were was perfect. No where else did i get the service i needed .Best Buy and Tom are the best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really great fridge.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great fridge, love the little side door for condiments and milk. Cant go wrong with this and its color is nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG REFRIGERATOR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT WOOK GOOD AND QUIET. ICE MAKER WORKS GOOD BUT DOES NOT MAKE ICE FAST ENOUGH FOR MY FAMILY. I MISS MY SANDWICH MEAT DRAW

    I would recommend this to a friend