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Customer Ratings & Reviews

Your price for this item is $1,799.99

Customer reviews

Rating 4.4 out of 5 stars with 3411 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the refrigerator's spaciousness, the convenience of the door-in-door feature, and the sleek look of the black stainless steel. They also appreciate the easy access to commonly used items and the ice maker. However, some customers have experienced issues with noise, defective units, adjustable shelves, and the door alarm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 3,411 reviews
  • Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing purchase. I love that’s it’s easy to set up and the features are simple to understand. I love this refrigerator!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost a month now am I’m loving this fridge easy access to my drinks keeps my food nice and cool I thank the geek squad for easy installation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Side By Side

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Ice maker a little slow and does not store much ice but adequate. I have been pleased with this unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t remember the young lady who helped us, but she was very nice and helpful, just want to thank her again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best refridgerator ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product is awesome. it alarms when the door is held open to long. you can lock the panel from the childrens

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Been 7 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooling is perfect. Water filter life expectancy not met. Overall very cool freeze. Better if magnet installed for outer door.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge but could be better designed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only issue is the shelf spacing in the fridge. The designers should have put more thought into them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    looks good and works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quick access door. The water/ice component in the door is a nice feature to free up space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the different compartments. Very assessable and convenient to use. Color is great with my home decor.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Door in door never worked, ice tastes like mildew

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I reported the door in door not working as soon as the refrigerator was delivered. The door will not open. Best Buy was supposed to schedule a replacement to be delivered and call me the next day with the appointment. It has been a month and still no replacement. In top of that, the ice tastes like mildew. We have let the ice maker run and fill the container many, many times but it does not help. So I have a very expensive, brand new refrigerator that I can barely use. Both the refrigerator and Best Buy are total disappointments. Since they failed to deliver goods or services as agreed I am going to dispute the credit card transaction. I’ll never buy another LG products or purchase anything from Best Buy ever again. Their customer service is nonexistent.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 4 out of 5 stars

    Nice looking fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small door doesn’t latch properly. Getting a new replacement but still have not gotten here.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Yeah

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah,it’s cold on the fridge side and freezing on the freezer side.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice color & inexperience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient cold and energy saving, every time we forgot closing the door , the music reminder would turn on!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Freezer fail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this LG refrigerator and although it looks pretty, it’s already failed. I purchased end of 2018. There’s no reason the freezer is not freezing causing all the food to spoil. I clean the back with lint and dust regularly to avoid this however this was a bad purchase. I’m hoping once I contact warranty they will fix with out any hassle. I will update after this is resolved. I just wanted to advice you if you thinking about this purchase be ready for a fall after a couple years of use!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Looks nice and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is quiet and it performs flawlessly, we love the gallery door, makes small things easy to get to with out constantly opening the whole fridge and loosing cold air

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome new fridge. Setup is easy, but had to remove a few overhead cabinets in kitchen to get it to fit. Check the height before you have it delivered!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Self

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker needs to be able to make more ice everything set to L G specs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy for the $$$

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all this refrigerator works great, only wish it had cold meat area for storage and easy access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was great. Delivery crew did a great job getting it in the home; without any issues or damage. Definitely would purchase again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice fridge love the front creamer in door

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge easy access and great quality, only thing I would change is bottom vegetable draw plastic lip comes off.

    I would recommend this to a friend