Customer Ratings & Reviews
- Model:
- LFXS26596S
- SKU:
- 6250127
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the positive impact of the dual ice makers, ample space, and the convenient Door-in-Door feature. Many appreciate the quiet operation and sleek design, while some experienced issues with the door's functionality and inconsistent cooling performance. The adjustable shelves are a point of contention for some users. Overall, the refrigerator receives praise for its capacity and ease of use.
This summary was generated by AI based on customer reviews.
Issues with the water filter
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So for the price point I don't love it. We had issues with the water filter almost immediately after purchasing. And the space inside the fridge isn't that big. If we don't use the ice option on the feidge doir everyday the ice becomes a big large chunk and I have to go in manually and take it out. On the outside it looks beautiful and everyone seems to love the way it looks, however I feel I spent to much for a fridge that's just OK.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
missing folding shelf
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get the folding shelf. I suppose to get one (middle) shelf, folding shelf, but I just notice that it is not a folding shelf.
I would recommend this to a friendMy fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is nice, even though very roomy but limited capacity. Ice dispenser not working properly.
I would recommend this to a friendWORKED ONLY FOR 2 AND NINE MONTHS
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator just stops working after two years and nine months of purchase.
No, I would not recommend this to a friendPurchase experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the product is good so far, delivery experience is not what I expected from Best Buy. Multiple calls to the store to talk to Manager to resolve issues resulted in no response. Felt like once the purchase was done, they were completely different team.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Lasted 4 months and now they cant service it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this refrigerator installed by Best buy on March 31st 2022. Today it is August 1st 2022 and the refrigerator is no longer working. It is throwing an error code saying the fan is burnt out. I switched from Samsung to LG hoping to have better experiences with home appliances, but boy is this a let down. On top of all that, Best Buy wont take the product back and LG has no service groups in my area. LG said they need 3 - 5 business days to research who can work on my refrigerator. Now we get to throw everything in our refrigerator away and wait for LG or BestBuy to fix this problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One shelf is cracked and food is freezing ... not as much room as I had hoped
No, I would not recommend this to a friendIcy problems
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is not spacious. Issues with dispensing ice. The ice gets jammed in the door dispenser all the time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Monitor (32GN600-B) model. We appreciate your feedback and understand how disappointing it can be when a product doesn’t meet your expectations, especially after a significant investment.
If the screen appears blurry, there are a few things you might want to check. Ensure the resolution settings are correctly set to 2560x1440 in your graphics card settings. Also, verify that the monitor's refresh rate is the highest available for optimal performance.
If you continue to have issues, please reach out to us via private message on social media @LGUSSupport. We're here to assist you and help you find a solution. Thank you for your patience, and we hope to assist you further. ^Juvy
- Cons mentioned:Cooling
Life is not always good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work mush better then my old LG. (which LG could not repair) Thankfully BestBuy took it back. Itdid not cool to the seting and it stayed above 40 degrees for 6 hours - then stated cooling.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator was dented and was delivered that way didn’t notice it till days later and now I’m having to go out of my way to clean out the old fridge and have someone come in to my home and take it out and bring a new one in. It’s a big inconvenience to me this should have been checked that product was in good condition, I’m very disappointed that this huge company would let something like this slip through the system and make a second time customer very unhappy also my ice maker works when it wants to and the water comes out very slow takes about a minute to fill up a glass of water, I paid 2500 for that price it should make water out of air
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Water filter system doesn’t work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water in my neighborhood tastes horrible. The water/ice filter in my old 17-year-old refrigerator worked great but that refrigerator died. The water and ice coming out of the new LG refrigerator tastes horrible like it’s coming right out of the tap and the ice tastes like plastic. This LG fridge ice/water filtration system in this new refrigerator doesn’t work - I cut the filter in half and it was dry as a bone - water isnt going thru it. LG sent a guy out to fix it who spent 10 seconds looking at it and said I need an additional 2nd filter on the outside. I’ll never ever ever ever buy a LG refrigerator again.
No, I would not recommend this to a friendice maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had continues issues with both ice makers. Have had to constantly reset both units to get ice. Beautiful unit and I love the side door, but the ice machines need work. Unfortunately, I can't return or get a repair person to come out. Looks like i'm resetting every 3 plus hours for the ice to drop.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry you experienced a problem with your unit. If the issue has not been resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Yuck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work had to return..bell kept beeping. Lights would not go off. Completely disappointed...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Ice produced is unusable.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice produced on this brand new fridge is horrible. Best Buy gave us a second one but the results are the same. We have good water in St. Louis but you’d never know it with this LG fridge. Surprising that CU is so high on it. Plastic stale note in ice.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Too much “normal” noise
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a fridge that makes this much noise, incredibly loud and technical support said the noise is normal. They even have a section on their website with all the noises this fridge supposed to make. NEVER AGAIN LG for appliances
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
delivery on my fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they didnt hook up my waterline and there was damage on the back of the fridge.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Horrible refrigerator nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My delivery people were in a hurry refrigerator unlevel doors unlevel ice and water is a defect just like the refrigerator new refrigerator delivery 2 months from now have to buy water and ice for the. Next two months what a horrible experience
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Don’t buy this at Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible reviews. Ice maker dies in 6 to 24 moths. Best Buy failed to complete installation. Go somewhere else and don’t get this brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Bad delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was damage free when pulled from truck. 3 dents after bringing in house so we never got our refrigerator. We will buy from someone else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
- Pros mentioned:Door-in-door, Ice maker, Space
Dual ice makers are the best1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this fridge! Our family goes through a lot of ice, so the dual ice makers have made our life so much easier. I'm also a hobby cake decorator and this fridge makes it so easy to chill cakes- even tall cakes, while not displacing the rest of your groceries. Super quiet. The view door is kind of a fun novelty. Our dog's bark is enough to light it up, but we actually don't use it much. We do however, use the door in door feature all the time! We've never been so happy with a fridge.
I would recommend this to a friend