Customer Ratings & Reviews
- Model:
- LFXS26596S
- SKU:
- 6250127
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the positive impact of the dual ice makers, ample space, and the convenient Door-in-Door feature. Many appreciate the quiet operation and sleek design, while some experienced issues with the door's functionality and inconsistent cooling performance. The adjustable shelves are a point of contention for some users. Overall, the refrigerator receives praise for its capacity and ease of use.
This summary was generated by AI based on customer reviews.
Terrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a year and our fridge already needs a repair I am so upset DO NOT BUY THIS.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Angry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never used it because bestbuy sent some nefarious people to leave the product and they threw it on the street
I would recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received broken. Was told i would receive an email regarding exchange. No email received.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Fridge installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't hook up water line and ruined from door...scratched up after not putting door on right
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible delivery promise Did not get install when they delivered ruined our Thanksgiving
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
good but could be better
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good well worth the money but not as good as a kenmore elite
I would recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
LG refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted Craft Ice but had to settle for less at the higher price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Jovelyn
BEST BUY SUCK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG products ok but, Terrible costumer services!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements.^Venette
Good fridge, little baggage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I thought the door-in-door feature was unnecessary,.. but now we can't imagine a fridge without that feature. At approx 3 years, the fridge started making a grinding noise, which became louder and louder with time. Came home from work and discovered an error message on the front screen and the outside of the fridge hot. A cooling fan motor had stopped working. Unfortunately, the service warranty through Best Buy had expired and it cost roughly $280 to fix. It's been 45 days since the repair and the fridge has been working as it should.
I would recommend this to a friend- Pros mentioned:Space
Does NOT make craft ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge itself gets 5 stars. We absolutely love it. The fridge portion is spacious with no ice maker taking up space and the drawers and shelves slide in easily which makes for easy customizing. The fridge and freezer get cold very quickly when first plugged in and it’s super easy to set up the ice makers and water dispenser. That said, this model does NOT make craft ice. The freezer ice maker is normal ice like the door ice maker. This isn’t an issue or even a flaw, but due to an answer on this website from a verified LG person, we thought it would. It does not.
I would recommend this to a friend Great fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a bumpy delivery process in which our first refrigerator was damaged and we had to reschedule, the fridge itself is fantastic. No complaints other than I have to consciously remind myself to close the InstaView door as your have to push it to latch. As far as value, we may not have purchased had it not been on sale for Black Friday, but glad we did.
I would recommend this to a friend- Cons mentioned:Cooling, Door
Awful fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is horrible. It stopped working after 2 years and we have spent $800 trying to fix it but it is still not working. The saying “LG = Looks good but that’s it” is definitely correct. It never cooled very well and the door that you tap on for the light to come on is a nice little bell and whistle that is ignored after the first week. I would definitely suggest looking at other brands because this line of fridges is very poor and the fridge repair company said the same thing (though they still can’t find a way to fix it...).
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Travis, I hate to hear your refrigerator stopped working! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
A warranty to live by.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge. Compressor failed because of dust accululation after 3 years of service. LG sent out tech who replaced compressor, no charge.
I would recommend this to a friend- Pros mentioned:Space
Happy with Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased so far. Love the door in door feature, as I don't need to open the whole door for commonly used items. Plenty of space too.
I would recommend this to a friend - Pros mentioned:Space
special for big families
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.enough space for a family of 6, great investment!!
I would recommend this to a friend - Pros mentioned:Door-in-door
Very good, modern refrigerator.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are really happy with this LG refrigerator. The door-in-door feature is quite useful.
I would recommend this to a friend - Cons mentioned:Door
Awful Noise/Awful Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was purchased in November 2018 and has been making some weird (loud) noise, INTERMITTENTLY, since it was installed in its permanent place. LG service is awful and is refusing to send a repair person out to try to even diagnose it. They’ve told me to defrost the refrigerator and leave it off for 24 hours to determine if the noise goes away. Well, I’ve done this and the noise (loud rattle) still occurs INTERMITTENTLY, without any rhyme or reason. I can over one door or the other and the noise goes away until I close the door. The same thing happens if I open/close the freezer door. This is very annoying and dissatisfying due to how much this refrigerator cost. My old refrigerator was over 23 years old and never made a single noise. Of course it wasn’t an LG! I will never buy another LG unless they can somehow this problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi and thank you for reaching out. I hate to hear you have had these issues with your refrigerator! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Best product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent product. Couldn’t have been any happier with my purchase.
I would recommend this to a friendKristie
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a really great refrigerator for the price.
I would recommend this to a friend- Cons mentioned:Cooling
Trash product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash refrigerator had it repaired twice in 3 and half years. Now for the third time the compressor went out, best buy gave me a 3 week window to just come out and diagnose problem. We'll going with 2 different private contractors is looking @ $1200 to repair. No thank you. Cheap non American hot garbage. Thanks best buy for having the great customer service of 3 week diagnostic turn around time. Spending thousands upon thousand of dollars to refurnish a brand new house, they can not be bothered
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michael. Thank you for sharing your experience with the LG Refrigerator (LFXS26596S) model. We understand your concern about dealing with repeated issues, especially with a major appliance like a refrigerator. It’s disappointing when service responses take too long, especially when you’re investing in your new home. Given the situation with the compressor and the repair costs, we recommend exploring warranty options or contacting LG directly for further support. If there’s anything we can do to assist you or if you have specific questions, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help you find a solution. We appreciate your patience and hope to improve your experience. ^Juvy