Customer Ratings & Reviews
- Model:
- LRSDS2706S
- SKU:
- 6468481
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice for its spacious interior, well-designed door-in-door feature, and the unique craft ice maker. Many customers also appreciate the overall design of the refrigerator, noting that it enhances the look of their kitchen. While there are a few concerns about the door swing, the overall sentiment towards this product is positive.
This summary was generated by AI based on customer reviews.
DO NOT BUY!! Horrible front door design.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saw other reviews with same issue. The plastic catch on the upper front door panel will not hold up against pressure of regular opening of front door. HORRIBLE design flaw, and mine broke 2 months out of warranty. Have to replace entire door - $500 repair on $1500 product. Do better, LG!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your feedback with us. We understand your concern about experiencing this issue with the LG Refrigerator (LRSDS2706S) model after just two months out of warranty. The door catch is a critical component, and we know how important durability is. We strive to provide high-quality products and ensure a smooth experience. While replacing the entire door can be costly, we recommend checking if a door latch kit or replacement part is available rather than replacing the full door. For more help, related to concerns: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-refrigerator-door-not-closing-properly--20153109606488.
We’d love to explore possible options to assist you. Please send us a private message on social media @LGUSSupport, and we’ll be happy to help. ^Juvy
Ice is no good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is ok, but the “craft ice” is borderline false marketing. The ice cubes it produces are terrible. At the main freezer, we pretty much only get crushed ice. For the craft ice, it is very cloudy and never a full sphere. Also hate that there aren’t very many drawers and limited storage.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Jesse. Thank you for taking your time for leaving us a review in regards to your refrigerator. It sounds like your are having some sort of issue with the ice maker. Please take a look at this video on the description for more information on how to get this looked into more: https://shorturl.at/uFKY1. ~Anthony
Poor water dispenser
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser is not reliable. It stopped working after ~3 months and here we are 8 months from purchasing the fridge and the dispenser has stopped working again. LG service has tried to blame our water pressure which was never an issue for our GE fridge for 10 years. They also said our water filter may have to be replaced more frequently because we have hard city water… we’re on a well with a water softener and water neutralizer. This unit is very disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm sorry to hear about the issues you're experiencing with the water dispenser on your LG fridge. It's frustrating when a product doesn't meet your expectations. I'll make sure to pass along your feedback to our team to see how we can improve our products and service in the future. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
LenLen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a month ago and so far so good she likes the color
I would recommend this to a friendLg refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Update on the fridge, now its popping so loudly im afraid its gonna explode, so disappointed since best buy staff swore by LG i dont even have water and ice maker connected coz the noise for that is loud as well WASTE OF MONEY, fyi this is the fourth one that is damaged or dont work right, fed up and stuck with it, only had it for 3 Weeks
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Ruth. We're saddened to hear that this is the situation with your refrigerator. We do want to take a deeper look into the issue so please send us a private message on Facebook or Twitter using @LGUSSupport or call our LG Customer Service line at (800) 243-0000, so we can take a look into your situation. ~Anthony
Frustrated
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frustrated with this fridge... several items have gone bad/spoiled - particularly in the bottom drawers. It's as if the temp does not go low enough in there to keep food for any amount of time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
Buyer Beware
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator ever, LG is the worst. Whole fridges went out writhin 6 months. Took 8 weeks for LG to get it fixed. Did not have a fridge for weeks!
No, I would not recommend this to a friendDesign flaw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drawers will only open if doors are opened PAST 90 degrees. Makes it difficult to place in the kitchen
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi didn't work. It is scheduled to be replaced, when it is replaced and completely working I will recommend the product
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. Understandably, this is frustrating. We are doing our best to improve the quality of our products. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Lasted for 2years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator 2022, just two years later the fridge is useless because the tiny door handle broke. What a waste of money!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .HI, Iya. Thank you for sharing your experience with the LG Refrigerator (LRSDS2706S) model. We understand your concern about a part of your refrigerator breaks, especially so soon after purchase. We aim to provide durable, high-quality products exceeding our customer's needs and expectations. To address the issue with the door handle, we recommend checking if it's possible to replace just that part, as it can often be a quick fix. Please send us a private message on social media @LGUSSupport, and our team will be happy to guide you through the replacement options and ensure you get the support you need. Your satisfaction is important to us, and we’re here to help. ^Juvy
Craft Ice Maker Doesn't Work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Craft Ice maker has mostly not worked since we bought it. Tried to get LG out to fix it, they wouldn't and now it is out of warranty. Don't pay for the upgrade to the craft ice option...it sucks and LG service sucks.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your experience with us. I'm truly sorry to hear about the ongoing issues you've faced with the Craft Ice maker in your appliance. As an LG representative, I understand how disappointing it must be to have the feature not work as expected and not receive the necessary support. We apologize for any inconvenience and frustration you may have experienced. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Buyer be aware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufacturers warranty expired and two months later the craft ice-maker stopped working. Trying for weeks to get an estimate from LG - no success
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear you're having an issue with your craft ice machine. We would like to make things right! Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. It would be our pleasure to go over the details of the repair process and set you up for a technician repair appointment should you wish.^Chris
Don't buy LG at Best Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad refrigerator with design flaws. Don't buy. Icemakers stopped working. ThinQ smart system doesn't diagnose, not very smart.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking the time in leaving us a review in regards to your LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice-Stainless Steel. We want to ensure that you are getting a good experience with using your product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ~Anthony
Poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was great, service was beyond bad. Delivery guys scratched the product and now 45 days later still no correction to this issue, 5 live chats and 2 phone calls and lots of promises and no results. I have canceled other items based on service.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Avoid appliances from best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has still failed to install my appliances after over a month of rescheduling
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
- Pros mentioned:Craft ice, Door-in-door
LG side by side
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this refrigerator with door in door and craft ice. I wish it had a meat and cheese drawer and needs an egg tray. Otherwise I love it.
I would recommend this to a friend - Pros mentioned:Craft ice, Space
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great space and love the ice balls The freezer space is really convenient and perfect for the family
I would recommend this to a friend - Pros mentioned:Design
Wow! An amazing refrigerator. We love it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful, functional, energy efficient, great design and great price. What more could you ask for?
I would recommend this to a friend - Pros mentioned:Space
Excellent fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not hesitate. Great fridge with plenty space. Just buy it!
I would recommend this to a friend avg
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fair///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
No, I would not recommend this to a friend