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Customer Ratings & Reviews

Your price for this item is $1,799.99
The comparable value price is $2,599.99

Customer reviews

Rating 4.6 out of 5 stars with 1286 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice, especially the craft ice feature, overall performance, and design. Many customers also appreciate the ample storage space and the refrigerator's perfect size and quiet operation. However, some customers have expressed concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,286 reviews
  • Rated 3 out of 5 stars

    Not what I ordered. I ordered three door refrig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough shelves. storage drawers are not large enough. Water dispenser is messy. No drainage to catch water. tall cup doesn't fit under ice dispenser.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking fridge getting numerous compliments from friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery service was on time. The salesperson was efficient and knowledgeable about the refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome well built install was easy Ang plenty of selfs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase on line items

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is great in purchasing items. So easy to make a purchase and have them deliver the items. I have does this a couple of times and no problems what so ever

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the fridge except we told salesperson we wanted the half door to open and it doesn't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, all my appliances are LG and will recommend to my friends and family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kiesha Allison

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge but I will say the freezer is tiny!! Also the ice maker goes everywhere except the cup, then ice will randomly drop on the floor.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Modern fridge-great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge and the knock feature. I’ve has different features-also a plus. Fits perfectly in our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one was delivered with dents. Seriously? Second one came two weeks later, causing my house to go 4 weeks without ice. Second one arrived dent free. After they tried to convince me to keep the dented one at a discount….. nope:

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful Refrigerator. .

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator but the guys who delivered it made 2 huge scratches on the side trying to get it replace is the biggest headache not to happy with Best Buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ice maker issues from the beginning

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had nothing but trouble with the ice maker. Since a few months after we bought this refrigerator now we are in to a year and a half of owning this refrigerator and still having ice maker problems

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Cynthia. Thank you for sharing your experience with your LG 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice. We understand that you have been experiencing issues with the ice maker since shortly after purchasing the unit. We appreciate you bringing this to our attention. A common initial troubleshooting step for ice makers is to perform a simple reset by unplugging the refrigerator for about 30 seconds and then plugging it back in. For further assistance and any specific concerns you may have regarding your ice maker, please contact us on lgdigitalcare@lg.sprinklrsupport.com.
      https://www.bestbuy.com/product/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-printproof-stainless-steel/JJ8VPZS938
      We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old fridge was pretty bad, but the view feature and size of this unit is perfect. Looked at Samsung and others. Liked the simplicity, appearance, and features of this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is very reliable and the appliance is a good brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice makers!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m still getting compliments on the fridge especially the ice makers (like plural) and the see through window,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG only

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank You for your help and brining the new item and taking the old with you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool in concept. Ok in execution

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is decent for the price. The craft ice pretty much attempts to make spherical iced but it leaves a sizable divot at the bottom. This would be much greater if the craft ice had unidirectional ice creation, which allows for clear ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing it’s been an amazing purchase. The refrigerator is working perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge with fast shipping

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an amazing fridge price was the same as other places but shipping was great and Best Buy is always the way to go with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfaction Guaranteed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator for the money, with all the features we need. The phone app monitors and controls the settings and functions. With the 27 Cu.Ft capacity, we have more than enough space.

    I would recommend this to a friend