Customer Ratings & Reviews
- Model:
- LRSOS2706D
- SKU:
- 6468479
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.
This summary was generated by AI based on customer reviews.
It’s pretty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty and the craft ice feature is nice but there are many design flaws with this fridge. There is no door handle so the the doors slam. The inside drawers don’t have handles and the lip that you grab the drawer by is on the bottom so you have to bend down to the floor practically to open the bottom drawer. Of course there are only two drawers and they are on the bottom. The drawers cannot be opened without opening the doors to the fridge completely. Very poor design. But it’s pretty. I did buy some self adhesive drawer pulls that work well.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has been OK so far! Wish it had a little bit more room on the inside, however, it’s fine
I would recommend this to a friendNo ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is beautiful ;however the ice maker did’t work from the get go . It
I would recommend this to a friendBrand response from LGAnswers
Posted .Oh No! We don't want this experience for you with your LG Side by Side Refrigerator. The Ice is the center of attention for most, especially now that we're in the summer months. Please contact us directly so that we can get you the attention that you deserve. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Good Luck getting it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the refrigerator. Was originally scheduled for Aug 15. Then got moved to the 22nd. Then to Sept 5. Each time I was texted the night before the delivery window the next day. Each scheduled date was pushed back, not by text, but by clicking on the previous nights text to view the item's status.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Daniel, thank you for sharing your experience with the LG LRSOS2706D refrigerator. We appreciate your feedback and understand how important it is to receive your appliance on time and with clear communication throughout the delivery process.
While we’re here to support LG product inquiries, delivery scheduling and fulfillment are managed directly by the retailer. We recommend reaching out to the retailer’s customer service team to address the delays and confirm your updated delivery timeline. You may contact Best Buy's Customer service 1 (888) 237-8289.
In the meantime, if you’d like to explore product features, specifications, or support resources for the LRSOS2706D, feel free to visit our official page here: https://www.lg.com/us/refrigerators/lg-lrsos2706d-side-by-side-refrigerator. And if you need further assistance, you're welcome to email us at lgdigitalcare@lg.sprinklrsupport.com.
Thank you again for your feedback — we’re here to support you. -Avril
UNeasy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one that was delivered had an error code for the compressor. Best Buy replaced it after a lengthy battle since I had to have to compressor replaced first which went over the 15 day return policy stating "I got a lemon". 2nd fridge was delivered with a HUGE dent and the doors are uneven. When you open the freezer, it snows on you literally. I am thinking due to no seal. I am not awaiting the 3rd to be delivered. Best Buy manager has done a lot to make it right, but at this point, I have missed work and all the hassle has not been worth it.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Amanda. Thanks for sharing your feedback with us. We understand your concern about your experience with the LG Refrigerator (LRSOS2706S) model, dealing with issues like a faulty compressor, a dented unit, and uneven doors, especially after the challenges you’ve faced. We really want to make sure you have a great experience with our products and services. It’s nice to hear that Best Buy is working on getting things sorted out for you. If you ever need any help with the new unit or just want to chat about some options, feel free to reach out to us on social media @LGUSSupport. We're always here for you. ^Juvy
meh
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice refrigerator but the water filter doesn't work
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, we understand you're in need of a replacement filter and are here to help! Please send us a private message with your phone, model, and serial number. Let's give your fridge a new filter and keep things fresh in your kitchen! ^Chris
The worse appliance I’ve ever seen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is TERRIBLE!! I wish I could return it before it destroys my entire kitchen. The glass panel covering the crisper is so flimsy that anything will shatter it. I bought a replacement and IT shattered also because one of the door shelves FELL when I opened the door. The design of this refrigerator is so awful, I am considering boycotting all LG products. If I could return it, I would in a heartbeat. Stay far away from this refrigerator!!! I am currently about to clean off fine glass from my entire body. This refrigerator is going to hurt someone.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Avoid LG At All Costs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfectly fine fridge on paper, but avoid at all costs due to terrible LG service. My fridge never properly cooled, so I did all the recommended troubleshooting. No luck, so I contacted support again. They had me do all the same troubleshooting, and then told me that it was because my fridge was overfilled (it was empty). I had to go through this process (including an overnight manual defrost) three times before they finally scheduled a repair — which they attempted to charge me for.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Edmondo. Thank you for sharing your experience with us. We understand your concern about your LG Refrigerator (LRSOS2706S) model and the service process. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
The cooling issue you mentioned might be related to either the compressor or some airflow restrictions inside the fridge. It’s a good idea to check that the vents inside aren’t blocked and that the temperature settings are just right. Since there’s been a delay with the repair, we want to make sure you’re taken care of and that this gets sorted out quickly. In the meantime, if you’d like more information, feel free to check out https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.
If you could send us a private message on social media @LGUSSupport, our team will be happy to help make sure everything goes smoothly with your repair and that there are no unexpected charges. We really appreciate your patience and are here to help you through this! ^Juvy
Don’t buy this LG refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy the LG refrigerator; hasn’t worked correctly since day one. LG has been out for 3 service calls and now been waiting over a week for them to contact Best Buy that they recommend a replacement, exchange or refund. Terrible customer service on the part of LG and Best Buy. Worthless! Will be disputing this charge on my credit card.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tina. Thank you for sharing your experience with the LG Refrigerator (LRSOS2706D) model. We understand your concern about the poor customer service you’ve experienced with both LG and Best Buy. We aim to make sure our customers have the best experience.
Given that this has been an ongoing issue, we want to ensure that we assist you in the best possible way. First, we recommend checking if there are any software updates or reset options for your unit, as sometimes these can help resolve operational issues. However, it seems that this may require a deeper solution, and we want to expedite the process.
Please send us a private message on social media @LGUSSupport so that we can personally escalate this issue and ensure that we get the situation resolved. Our team will work directly with you to explore the best options for a replacement, exchange, or refund. ^Juvy
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK for the design do not feel door up too much because the doors heavier than the fridge and it will swing Hard shut
I would recommend this to a friendDoes not dispense cold water- beware
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge looks nice, but it does not have a water reservoir for the water dispenser, only a water line. You will get about 5 seconds of cold water, then it just dispirited warm water from the regular water line.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We apologize for the inconvenience you have experienced with our LG 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice. We understand your disappointment with the water dispenser not dispensing cold water consistently. This is certainly not the performance we aim to deliver with our products. To address this issue, we recommend checking the following: Ensure that the refrigerator is properly connected to a cold water supply. Verify that the temperature settings for the refrigerator and freezer compartments are appropriately adjusted. Make sure that the water filter is clean and not clogged. If necessary, replace the water filter according to the manufacturer's instructions. If the issue persists, please feel free to reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to help you and appreciate your understanding. ^Sam
LG fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a little concerned at how often the ice maker stops up
I would recommend this to a friendNever again LG!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were happy with the fridge for 8 months and then it died. Make sure you get the year of geek squad when you buy appliances. LG was not willing to replace the fridge within the year. They had me call Best Buy and ask for the replacement through them. Repair for the fridge would have taken another week. Thats 2 weeks without a fridge. I went with a replacement through BB. The tech said the whole circuit board blew out over the fine crushed ice creating a surge and that this was a common issue. Um ok its been 8 months. Never again with LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We're sorry to hear about the negative experience you've had with your LG fridge. It's disheartening when appliances encounter issues, especially in such a short period. We appreciate you sharing your feedback with us, and we understand your frustration. If there are any further details you'd like to provide or if there's anything specific you would like us to address, please send us a private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000, and we'll be glad to assist. ^Jayne
Horrible fridge.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge. Salty ice no matter what I do so idk anymore
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marc. Thanks for sharing your experience with the LG Refrigerator (LRSOS2706S) model. We’re glad to hear the fridge has been working well overall, but we understand your concern about dealing with salty-tasting ice, especially when you’ve tried different solutions with no improvement. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Salty ice may result from water supply residue, filter issues, or mineral buildup. To address this, flush the water line by dispensing 2–3 gallons after installing a new filter, then discard the first bin of ice to clear any residue.
Ensure your water filter is an official LG LT1000P or LT1000PC, as third-party filters can affect water and ice quality. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad--20152715525208.
If the issue persists, we can assist with a deeper cleaning or service options. Message us on social media @LGUSSupport for help. ^Juvy
fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fridge came in broken the wifi for the fridge was very messed up and the fan on the bottom was broken and no one let u know about the damages
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, FereidounZ. Thank you for sharing your experience with us regarding your LG 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice. We understand your inquiry and the disappointment of receiving your unit with a broken fan and issues with the Wi-Fi functionality.
We want to look into the specifics of this situation for you, as receiving a damaged unit is certainly not the experience we intend for our customers.
https://www.bestbuy.com/product/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-printproof-stainless-steel/JJ8VPZS938
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
- Cons mentioned:Temperature control
dissatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator I have purchased.lg Technician changed compressor, computer and inside fans and still operates at 40F
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish there was another drawer in the fridge. Not impressed with the ice maker, does not produce that much ice and it spits it all over when trying to fill a bottle. I don’t like that you cannot see the actual temperatures.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us, as they will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call our Customer Service at (800) 243-0000. Thank you, Tanisha
No ICE!!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked good but ice maker was extremely bad. In more than 48 hours it managed to make 3 cups of ice and 3 half balls of craft ice. That is it for me and LG or Samsung appliances.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Worst refrigerator ever!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator ever! The shelves fall off the door all the time. LG sent me new shelves but I had the same problem. A glass shelf broke. I have called several times to get a replacement. I get the replacement and it’s the wrong size. The craft ice maker broke. The repairman came out, ordered a new one and I am now waiting for a technician. I am so done with this refrigerator. I think I’m going to scrap it. Chalk it up as a bad decision. I will never buy LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Cheap
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The metal on the doors and side panels is incredibly cheap, it scratches and dents very easily. I feel like every time I walk past it there’s a new dent in the metal and I don’t have the slightest clue how it happens.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LRSOS2706S) model. We regret to hear about the disappointment caused by the quality of the doors and side panels. We understand how frustrating it can be when a product doesn't meet your expectations, especially regarding durability. We want to ensure our customers receive the reliable, high-quality products they deserve. For tips and guidance, please visit this link: https://www.lg.com/us/support/help-library/rust-scratches-dents-CT10000021-1339010371137. If you would like to discuss this matter further, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and ensure your satisfaction with our products. ^Juvy