Customer Ratings & Reviews
- Model:
- LRSOS2706D
- SKU:
- 6468479
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers love the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice, especially the craft ice feature, overall performance, and design. Many customers also appreciate the ample storage space and the refrigerator's perfect size and quiet operation. However, some customers have expressed concerns regarding temperature control issues.
This summary was generated by AI based on customer reviews.
Headache
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dual ice maker. Slow. Loud water dispenser. Not worth the purchase.
No, I would not recommend this to a friendMold
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I seldom take time to write a review but I find myself compelled this time because I typically read reviews before expensive purchase. If i could give this a quarter of a star i would! Ice maker failed within first month! ALL OF OUR FOOD gets moldy super super fast like within days of purchase. I have never ever have that happen. It is super loud & freaks our dog out.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Refurbished refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it refurbished and it only worked for 6 months
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Cross. Thank you for sharing your experience with the LG 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice. We understand that this unit, which was acquired as a refurbished model, only operated for six months before encountering issues. We understand your inquiry and the concern that your refrigerator has stopped working so soon after purchase.
We appreciate you letting us know about the short operational lifespan of the refurbished unit. While refurbished appliances typically come with a different warranty coverage than new units, we are certainly committed to reviewing the circumstances surrounding the failure of your refrigerator. We want to ensure that your LG Side-by-Side Smart Refrigerator provides the reliable performance you expect from our products. We are dedicated to exploring what assistance might be available to you regarding this situation.
https://www.bestbuy.com/product/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-printproof-stainless-steel/JJ8VPZS938
For further assistance and to explore possible solutions for any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience as we work diligently to assist you. —Renzo
Mad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker quit working after 16 days, did not send anyone to repair. Told me i had to do self repair. Been waiting for part for 10 days
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Frank, you're previous experience with support isn't up to par with our quality standards- It would be our pleasure to assist in getting the necessary repairs done on your ice maker. So that we can, please contact us via DM on Twitter or via PM on Facebook. Our handle for these platforms is @LGUSSupport. Please include your phone number and fridge information in the message (model and serial numbers). We look forward to helping you and to the resolution of the issue in your icemaker! ^Chris
HORRIBLE FRIDGE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible fridge. Horrible service. Spent over $5k on appliances for my kitchen. Fridge arrived dented and doesn’t cool. Ends up this fridge has a “known compressor” issue. Best Buy refused to help. LG ended up replacing the compressor, but the fridge came with 2 dents. DO NOT purchase from Best Buy Fort Myers and DO NOT purchase this lemon of a fridge
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Janie. We appreciate you taking the time to share your feedback about the LG Refrigerator (LRSOS2706S) model. We understand your concern about the issues with the fridge, including the dents and cooling problems. We strive to provide top-notch products and exceptional services to ensure a smooth and seamless experience. We’re glad to hear that LG was able to address the compressor issue, but it’s unfortunate that the fridge still arrived with dents. For future reference, it’s helpful to document any damage upon delivery and report it immediately to both the retailer and us for a quicker resolution.
If you have any additional questions or need further assistance with your LG appliances, please send us a private message on social media @LGUSSupport. We're here to support you and ensure that you have a positive experience with our products. ^Juvy
We had to return it and replace it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The defrost cycle causes the freezer to completely defrost and unpredictable cycles. After weeks of this and having to wait, my husband helped troubleshoot and They figured out that the cause of it was defost timer, which would have required sending the brand new refrigerator back in for repair. 
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm so sorry to hear about the issues you have been experiencing with your refrigerator. It must have been frustrating and inconvenient to deal with the unpredictable defrost cycles. Thank you for sharing this feedback with us. It's great to hear that your husband was able to troubleshoot the issue and identify the cause as the defrost timer. We apologize for the inconvenience this has caused you. If there's anything else we can assist you with or if you need further support, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
ICE MAKER BREAKS REPEATEDLY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ICE MAKER on this appliance is garbage. We have had to replace the craft ice and regular ice systems while under warranty and now the Craft ice is broken again. This refrigerator is too expensive to have unreliable ice making capabilities. I do not recommend. I was forced to buy a table top ice maker to supplement this.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Oh, my! We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. This is definitely not the experience we want for you. We would be delighted to have this investigated. Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Won’t cool
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the process of returning the second one they delivered. Neither refrigerator would cool below 39* tried 3 different thermometers in both refrigerators. 1st spoiled lots of food before replacement came. Geek squad warranty replaced $300 of food, but I am out 2 Saturdays of work. They are allowing us choose a different brand but the other one we liked when we our heads this one is no longer on sale.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRSOS2706S) model. We understand your concern about dealing with cooling issues and their impact on your food and schedule, especially after two deliveries. We strive to provide excellent products and services to ensure a smooth experience. Since you're in the process of choosing a different brand, we recommend checking for any available promotions or discounts that might still apply to similar models, as retailers sometimes offer special deals even if a sale has ended. It could be worth asking about any upcoming sales as well.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further with any questions about LG products or potential alternatives. We appreciate your patience during this time, and we’re here to help. ^Juvy
LG Fridge Ice maker worked less than 60 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Craft ice maker stopped working in less than 60 days. BEST BUY did nothing to trouble shoot and went straight to want to schedule someone to come for $$$$$. Will NOT buy from WORST BUY again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
READ FIRST
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The movers damaged my kitchen floor and dented the refrigerator. Best Buy/ Sedgwick keeps ignoring me. It’s been over a month I have emailed and called numerous times left voicemail messages with NO RESPONSE. I wouldn’t recommend Best Buy to anyone and will no longer shop there in the future.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn this has happened to you. You may want to escalate this to the store manager so that they can contact the responsible persons and department. ^Jennifer
Horrible fridge. Avoid!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the worst fridge I’ve ever purchased. First day, the seal for the freezer wouldn’t close. A few months later, the freezer would randomly stop working and everything in it was defrosted. This happens often now.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconvenience you have experienced with your LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice and InstaView - Black Stainless Steel. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Delivery nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator showed up damaged - it took several week's for replacement to show up.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AmadoR. Thank you for sharing your experience with us. We understand your inquiry regarding the LG LRSOS2706S refrigerator delivery and the challenges you faced with receiving a damaged unit and the replacement delay. For concerns related to delivery and replacement timing, please contact Best Buy directly as they manage those services.
https://www.bestbuy.com/site/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-printproof-stainless-steel/6468484.p?skuId=6468484
If you need any assistance with your LG refrigerator itself, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience. —Renzo
Lg refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crew had to unbox to get it in the door and forgot to leave any manuals. We don’t have any literature. Ice maker is super small. No organization for eggs etc.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG .Side by Side Craft Ice Refrigerator. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Choose another refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had 3 things break internally in this fridge in the 1st 2 years of ownership and the Wi-Fi never was able to connect
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello,We are sorry to hear that your unit is not working properly. This feedback will be shared with our product team. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience.^Vanessa
Craft ice no work
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from the craft ice maker have had multiple problems
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello! Not being able to use your Craft Ice definitely isn't ideal, and we'd love to get everything back to normal. Below we've attached a link with more info regarding what may be happening to your Ice Maker, and if the troubleshooting there doesn't help, please be sure to reach out to us with the second link! https://www.lg.com/uk/support/product-support/troubleshoot/help-library/cs-CT00008372-20152593580986/ https://www.lg.com/us/support/contact ^Ian
Craft Ice feature is a joke... broken after 6 mon.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.craft ice maker is a joke... broken after a 6months of use... would not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Horrible product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker stopped working within 3 months. LG warranty gives u the ring around... unless if you purchase Best buy warranty they want nothing to do with it. Would never buy again
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
Fridge broke first 3 weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this fridge less than two months ago and it’s already gone out twice and had to be repaired to no avail they won’t exchange or replace the fridge $2000 wasted im very unhappy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jasmin. Thank you for sharing your experience with the LG Refrigerator (LRSOS2706S) model. We understand your concern about having a new fridge experience repeated issues, especially after just two months. We aim to provide reliable, high-quality products exceeding our customer's needs and expectations. As a troubleshooting step, have you checked the temperature settings to ensure they’re set correctly? Sometimes, adjusting them can help improve performance. You may also visit this link for more help, https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. We appreciate your patience and look forward to resolving this together. ^Juvy
Terrible Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is terrible don’t buy. We had it a couple of weeks and returned it. The freezer ever few days would do like thaw and our ice would partially malt and food would start to defrost.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dave. Thank you for sharing your experience with us regarding your LG Refrigerator (LRSOS2706D) model. We understand your concern about your unit that isn't performing as expected. We strive to provide reliable, top-notch products that exceed our customer's needs. Since you have already returned the product, as you've mentioned, for future reference, ensure that the freezer is set to the recommended temperature, typically around 18°C (0°F). Adjusting the temperature can help maintain proper freezing conditions. Make sure the door seals are clean and adequately closed. Damaged or dirty seals can lead to temperature fluctuations. If you need further assistance, you can reach out to us on social media @LGUSSupport.
We look forward to assisting you and regaining your trust in our products and services. ^Juvy
Terrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the 2nd Time minutes before the drivers were supposed be at my house with an expensive refrigerator- first time drivers partner No showed. Today. There’s some problem with the merchandise.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.