Customer Ratings & Reviews
- Model:
- LRSOS2706D
- SKU:
- 6468479
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers love the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice, especially the craft ice feature, overall performance, and design. Many customers also appreciate the ample storage space and the refrigerator's perfect size and quiet operation. However, some customers have expressed concerns regarding temperature control issues.
This summary was generated by AI based on customer reviews.
Unhappy customers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been dealing with issues from my purchase for more then a month now. Both refrigerators were damaged and i have to wait almost another month for this matter to be resolved
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Warranty not reliable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Craft Ice makers stopped working after 3 months. Repair didn't show up day 1 or day 2 and waiting still for repairs.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It ok have problems with it and just got it A day ago
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Send me My Refrigerator Monday
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will give a decent review once I got my refrigerator. It was got damaged and I was told I will receive a new one this Monday August 7th. I will be waiting.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, David. Thank you for your patience and understanding as we work to resolve the issue with your refrigerator. It's saddening to hear about the damage and the delay in receiving your replacement.
We are committed to ensuring that you receive a new refrigerator in perfect condition, as promised. Our team is working diligently to make sure your new unit arrives as scheduled.
If you have any further questions or concerns, please feel free to contact us through Facebook or Twitter at @LGUSSupport. Your satisfaction is our priority, and we're here to assist you every step of the way.
Thank you for giving us the opportunity to make things right, and we look forward to providing you with a positive experience moving forward.^Con
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open label item that should have been trashed to begin with, the refrigerator beeps all day and all night, no ice cube, no water dispenser works, like i said, dont sell this to anyone else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Chi, we realize you're experience with your refrigerator isn't up to par with our standards and would like to assist in resolving the beeping and water dispenser issues you've described. So that we can help, please contact us via DM on Twitter or via PM on Facebook at the handle @LGUSSupport. Please don't forget to include your phone number and fridge information in the message (model and serial numbers). It would be our pleasure to get these issues resolved.
Service is poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker has not worked since purchase. I have called customer service and been into the store and still no help. Worst service ever
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Lg Fridge broken
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. My ice worker broke already nor even a year yet
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Mike! Thank you for sharing your concern with your LG - Side-by-Side Smart Refrigerator Craft Icemaker not working properly. We appreciate your time in providing us feedback, as it helps us to deliver an effective outcome to issues or concerns that ultimately make life more convenient for our customers and you. We would like to further investigate this with you. Please contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. ~Rita
Waste of my time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not know I buy it , given a delivery date two months later , take off work , they never showed or called . Got my money back, said not sure when it will be in
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements.^Venette
Can’t believe what I went through!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed at the service that I received re this purchase. The salesperson measured incorrectly and as a result, I had to watch this return to the store!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, DebraC. We are truly sorry to hear about the disappointment and inconvenience you experienced with your purchase. It's disheartening to learn that the salesperson's error resulted in such a frustrating situation for you. Your feedback is important to us, and we are committed to addressing this issue to ensure it does not happen again in the future. In regards of the return as you've mentioned, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to assist you further, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Feb 2023. Have already had to replace condenser and fan. Do not purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dana. Thank you for reaching out and sharing your experience with the LG Refrigerator (LRSOS2706D) model. We understand your concern about having to replace major components like the condenser and fan so soon after purchase. We aim to offer durable, high-quality products that exceed our customer's needs. For ongoing issues, we recommend checking the following: Ensure that the refrigerator has proper ventilation around it, as insufficient airflow can lead to overheating of components. Make sure the condenser coils are clean and free of dust or debris, as this can impact cooling efficiency and lead to component failures.
Please reach out to us on social media @LGUSSupport with your purchase details and any additional information about the issues you've encountered. Our team will be more than happy to assist you further and explore potential solutions or service options. We appreciate your feedback and look forward to resolving these concerns for you. ^Juvy
Icemaker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the refrigerator on November 22, 2023 and the ice maker stopped working on December 1, 2023.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you letting us know about your experience with your LG Refrigerator (LRSOS2706S) model. We understand the importance of a reliable refrigerator, especially soon after your purchase. We want to assure you this is not the quality and longevity we strive to deliver as we strive to provide reliable, durable, high-quality products. We're here to help. Please visit this link for basic troubleshooting regarding your ice maker concern: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice-CT10000021-1400773605181. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge works but the light won’t turn on when you touch the screen!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Water leaks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent fridge, but it leaks from the water dispenser.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be delighted to delve deeper into why your LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator's water dispenser is leaking. Let's start by moving this to a private platform that supports back-and-forth conversation, then send us a private message on Facebook or Twitter using the hashtag @LGUSSupport, including the model and serial numbers of the refrigerator. We'll be more than glad to assist you! ~Rita
This product was damage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drivers scratched my refrigerator and no one has called me
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We are sorry to hear that your refrigerator was scratched during the delivery process. For the best assistance, we recommend you reach out to the BestBuy Customer Care Team. ^ Dan
Great Fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is such a great fridge!! Love the craft ice!
I would recommend this to a friend- Pros mentioned:Overall performance
Loving my fridge from best buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is awesome. I love it. The best buy team was efficient and did their job to make sure I was truly satisfied.
I would recommend this to a friend - Pros mentioned:Design
Nice Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice, sleek, modern-looking refrigerator and I really like the see-through window. Smudges are very visible on the dark glass, so it requires constant cleaning. My only complaint is when the baseball-size ice balls drop into the plastic tray, it gets very loud, especially at nighttime. The ice tray is also heavy when it gets full, and sadly, it has already cracked.
I would recommend this to a friend Buy It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my fridge. The lights and ice maker are so premium and a crowd pleaser. You’ll have well hydrated kids and family with this one. Its also excellent in maintaining chill and freshness. Best purchase we coukd have made
I would recommend this to a friend- Pros mentioned:Craft ice, Design
Lf fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy the craft ice feature. Elegant design
I would recommend this to a friend - Pros mentioned:Craft ice
Modern Comfort
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues so far. I like the craft ice and the way the fridge is organized. The low drawer pulls take a bit of getting used to and I never use the glass door to just look in there but overall we love it.
I would recommend this to a friend