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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1289 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,289 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this refrigerator I love it the experience I had at Best Buy was great product works perfectly and looking forward to buying more from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Teacher

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator. It has all the features I wanted. I recommend you get one. It was my best purchase from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge keeps thing fresh. Its definitely an improvement from our las LG fridge!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is amazing. The only downside is trying to take the shelving out to wash they are a very tight fit. I love the app and having ice on hand at all times!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install. its beautiful especially the see through. i get so many compliments when my family and friends see it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that dropped off the beautiful refrigerator. We’re very respectful and handled the refrigerator with care. If I could give them 10 stars I would! They let me know every step of the way how long it would take to be at my home for delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than a whirlpool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this refrigerator to replace our whirlpool refrigerator which could not make ice without it melting all over the front of refrigerator. The led lights inside the refrigerator stoped working and it was hard to see anything.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    AI refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It just fit perfectly and gives smart modern looks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Buy! ❤️

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It works beautifully and the ice dispenser and water are Awsome with different ice sizes.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    I recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I absolutely love this refrigerator. The knocking is a plus even though I haven't used it yet. I love the novelty ice balls that the freezer makes. Perfect for my glass of whiskey!!! Plus the fridge is nice and sleek

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase. Lots of room in both refrigerator and freezer. Love the additional ice maker.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Love the door window. Craft ice maker is fun. Water and ice dispenser works well. Happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Fun in a fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say. Craft Ice is a fantastic luxury to have. I use it all the time. The water on the front stops with no drips. The see thru door is definitely a plus too. 5*s

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Especially the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great i love it and i will recommend to all my friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg insta view

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I'm in love with this refrigerator!! I love just walking by to tap it to get a look inside. The insta view is great. It has all the extras that you will love

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a wonderful refrigerator nice. to keep your food organized and the ball ice maker is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG REfrig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great value Very stylish Capacity of freezer outstanding

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Craft Ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. It has lots of storage and the craft ice is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Fabulous Find

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this refrigerator. I didn’t expect it to be as deep as it is on the inside but I am grateful it is. It has a tremendous amount of space and the features are endless. This is a great buy for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 2 out of 5 stars

    Craft Ice quits after a year! Look it up.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice design, water and standard ice dispenser work well. but wish I would have researched their Craft Ice problems before I bought. I can't help but think the reviews here are filtered. Check Reddit and you will find TONS of people complaining about the Craft Ice maker breaking or quitting after a year or so like clockwork. (Just after the weak 1 year warranty too, imagine that!) Its about a $300 replacement. So expect to replace your craft ice maker entirely every year or so for a few hundred dollars if you want to keep the feature. And a 1 yr. warranty?! RED FLAG if the manufacturer only wants to stand behind their product for 1 YEAR ON THE PARTS THAT ARE MOST LIKELY TO BREAK!! The joke of a warranty is telling. Unless you expect a fridge to only last as advertised for a year, thats as long as LG will stand behind it (for the parts that actually fail). Won't make the mistake of buying an LG fridge again. Their brand does not stand for quality.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello, Jacob! We make sure to consistently meet the expectations of our customers, and your review is extremely valuable to us and will not go unnoticed. Please provide your thoughts and suggestions on our LG feedback page as well, at https://www.lg.com/us/support/feedback, so that our specialist teams make vast product improvements. ~Rita LG