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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1289 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,289 reviews
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great icemaker. Deceptively large interior. Convenient see through glass.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    great fridge to have!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love our fridge.. the app for it is great, i can control all the features using my phone. the quality and designs are all on point!!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 2 out of 5 stars

    Read the reviews and pick something else!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it's a decent refrigerator; however, it's not worth the price tag. We have nothing but issues with *BOTH* ice departments- they stop working a couple times a week. The large ball ice makes a super loud knocking noise that is unbelievably loud and if we have company, we have to explain what the obnoxious noise is! The freezer really does not hold much in retrospect and the refrigerator part is pretty large in itself. I will say, having younger children and a father with Alzheimer's it's nice to have the knocking glass part because instead of opening the door multiple times and standing there to look for a drink, they can just knock and view what they may want first. The other major issue is the water dispenser on the outside leaks all the time. Not only am I always cleaning it but even if I leave something inside the "shelf" unit under it, it just also fills with water and will run down the fridge causing streaks. I guess to some these may be minor issues but to myself and the price we paid it's really annoying that it's not even a year old and we have these issues.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for sharing your experience with your LG Side by Side Craft Ice Instaview Refrigerator. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha LG

  • Rated 5 out of 5 stars

    Buy this

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When looking for a new upgraded fridge, it was an easy choice and the fact that there was a special markdown made this purchase a no brainer. It’s just fancy enough to please my needs and doesn’t complicate usage.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice for me. I love that I can see through the window before opening.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a refrigerator with the capacity to hold large pans of food. This fits everything perfectly. It's sleek profile fits in my kitchen perfectly and has a modern flair.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy Return customer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an excellent experience with the sales manager at the appliance department from start to finish. We are very happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Great freezer/fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really nice refrigerator. That is roomy and the freezer makes great craft ice. The stainless steel can get a little smudgy and you have to use a separate glass cleaner for the front of the see-through panel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! I love the craft ice maker. So happy with the purchase!. I wish I can give it 6 stars!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    The Lockhart's Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Refrigerator I have purchased. I a loving the craft ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best refrigerator I've own so far. Makes craft ice with keeps my drinks cold for hrs. Definitely would recommend. The smart view feature is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Really nice fridge with a lot of features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this fridge. Lots of room. There is so much storage just in the doors. Everyone loves the craft ice. I like all of the features. You can push a button & make more ice if you need more at a certain time.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 4 out of 5 stars

    Lg

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the craft ice features. Only thing i could say i wished it had more storage

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love love love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge! It works very well, visually appealing and the Best Buy tram was amazing with the whole process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Referigator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was delivered in time as promised deliver guys done a great job getting it into house

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lg

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it best purchase I made for my home!! Been wanting a new fridge

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product! It's very roomy for it's size. I like that it's not too deep so I can easily reach and organize groceries.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Slick design and reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well and no problems so far after a while of operation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG double door refrigerator with craft ice cube ey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fridge raider. The service is good. Installed it and so far everything is working good I’m very happy with it. Thanks for Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an awesome refrigerator! The big ice balls are a hit at parties. Love that this refrigerator has a big ice maker!

    I would recommend this to a friend