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Customer Ratings & Reviews

$1,899.99
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Customer reviews

Rating 4.6 out of 5 stars with 1301 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,301 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge works great! My only wish is if it had more space.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Just excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, very spacious, elegant and useful

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    LG refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great! Bigger than expected. Arrived damaged and still working with Bestbuy for replacement parts, 3 weeks in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves that this refrigerator makes 3 types of ice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Master

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. The craft ice took a few days to get going but working well now

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never BUY LG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one 4 years ago with the microwave dishwasher and stove .The worst I ever bought I would lever buy anything LG AGAIN !!! First year the microwave goes out had LG out 3 times before they got me another one Then Not even 6 months later the Refrigerator stops freezing they came and fixed then 6 months later went out now it was the blower !!! Now 2 year later the water in the door stop working the refrigerator gave a code called LG and now it’s the control panel and they won’t cover it so to fix it is 500+ SO NEVER BUY LG

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for sharing your experience with your LG Appliances. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It does everything promised and more. Will certainly be back for other items

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love it...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and looks so sleek.. Love the way it looks like four doors when it's only french doors.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Big

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice big refrigerator, handles all our daily needs, no fingers smudges, great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. I enjoy hearing the pure anesthetic of it. Stainless steel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service with a great product! Awesome ice and water features!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect craft ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s beautiful design and the ice craft maker is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 4 out of 5 stars

    Good Product from LG

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alot of room in freezer love the Craft ice maker,.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It’s the perfect size for my kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The icemaker alone is what makes this fridge awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my fridge but to be honest i think the knock thing to see inside fridge is a waste of money. I thought it had more than just the light with thw knock, like a calendar or be able to write out grocery list but nope it just light up to show u inside. So again i think its a waste of money. If they had that with other options then id be okay with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Refridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 small ssue which was solved by LG Cust. Support the fridge is doing great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Homeowner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was never advised that this refrigerator required a specialized water connection, nor that an additional $60 installation fee would be necessary for your technician to perform the service.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the installation requirements and additional service fees for your LG 27.1 Cu. Ft. Side-by-Side Smart Refrigerator. We understand that these requirements were not clearly communicated to you beforehand.
      https://www.bestbuy.com/product/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-stainless-steel/JJ8VPZS938
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my new refrigerator!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator and it looks great in our kitchen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Craft Ice Rocks!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is excellent! Love the craft ice!

    I would recommend this to a friend