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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1289 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,289 reviews
  • Rated 3 out of 5 stars

    All show no go

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make no mistake this looks very nice in our home. The cooling was not working well, I have made several attempts to get service and LG Customer service is very difficult to navigate. It also was very difficult to have a service rep come out. Now our ice machine is not working, I have been waiting for 3 weeks for repair parts to be delivered. LG has not been a good experience.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great purchase love all the features Selling point is the ice balls

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ice Maker issues.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good fridge. It's deeper than expected (easy to loose things in the back). Unfortunately, about 4 months into ownership, the second ice maker (big round balls of ice) began giving us problems. I've had to thaw it a couple times to get the ice maker working again. It keeps not discharging ice, overflows water into the ice tray (which freezes ice to it) and then still not dispensing ice. I'm sure Best Buy will work to swap it out at some point through ice maker repair or the whole fridge. Ice makers are just so disappointing in the 21st century.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Very spacious………………………………………………………………,,..

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it have lots of room great color icemakers are great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator for the price. Love the craft ice feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking product. Runs well. Only drawbacks are the shelves are not adjustable to different heights and the drawers inside need to be able to be pulled from the top and not underneath.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Chilling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's everything we wanted. Works well, cant complain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Fridge Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, I love that it doesn't hold magnets because I have the tendency to put way too much on the fridge. The ice maker is awesome. It made ice right away once plugged up. I do wish there was a filter under the spout to make cleaning up the water that drips a lot easier but other than that. I love this fridge. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Craft Ice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for a great price and wi-fi enabled!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Craft Ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and love the craft ice as second ice maker! Great price

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 4 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge works good and love the craft ice. Overall very happy with purchase

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Really good refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good refrigerator Enough space love the see-through glass

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new LG refrigerator. It is perfect and very easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge. I like it very much and would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I’m satisfied with my purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator. So far I have no complaints.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    First smart appliance that I have owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely great buy however I do have some issues with the ice maker clumping up once corrected still a great refrigerator definitely no freezing issues adjusting temperature is awesome

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Sam. Thank you for sharing your experience with your LG Refrigerator (LRSOS2706S) model. We understand the importance of having an ice maker that works consistently, especially when the rest of your refrigerator is performing just the way you want it to.

      One helpful step you can try is emptying the ice bin regularly and gently breaking up the cubes, as ice can naturally clump when it sits for long periods or when the freezer door is opened frequently. Making sure the freezer temperature is set between 0°F and 5°F can also help maintain ideal ice quality. For more guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-maker-dispenses-crushed-ice-when-set-to-cubed--1337887676806. If you need further assistance, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy LG

  • Pros mentioned:
    Storage space

    Rated 4 out of 5 stars

    lg smart refigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the smart window and also the size i can fit a lot in it.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Lg fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge lots of space on both sides fridge and freezer side

    I would recommend this to a friend