Customer Ratings & Reviews
- Model:
- LRSOS2706S
- SKU:
- 6468484
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.
This summary was generated by AI based on customer reviews.
Too many problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re considering this fridge for the specialty features, in particular the craft ice maker, I would recommend looking into other options. The fridge itself works fine, no issues on the general refrigeration or freezing functions. The craft ice maker has manufacturing flaws that LG hasn’t fixed in all the time it’s been on the market. Ours broke right after a year of ownership, for no apparent reason. It started making a loud grinding noise that we couldn’t stop, and then it died after a couple days. This is a very common issue for the ice maker. Additionally, it just doesn’t make enough ice on a daily basis (family of five, three kids taking water bottles with ice to school daily). Especially after the craft ice maker broke. We had to start buying and making our own ice again, until we found out that LG is currently sending craft ice maker replacements because of the massive amount of complaints. The dispenser also has issues when we try to use the crushed ice feature. I still have not identified what the cause is, but sometimes the whole chute will completely block up with ice after someone has attempted to get crushed ice. Best Buy sent a repair technician while we were still under warranty and he said there was nothing wrong with the parts or mechanics, we just need to “clean it out”. But there’s nothing to clean out before the crushed ice is dispensed, and it still blocks up all the way to the ice bin, as if the chute door just isn’t opening (he assured us it was also working correctly). So we basically don’t use the crushed ice feature. We thought the door knock feature was neat for about a week, but we never use it either. Between components breaking and features we paid for that we either can’t or don’t use, I wish we had gone with the other model I wanted.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, thank you for sharing your experience with us. We understand that you've encountered several issues with your LG LRSOS2706S Refrigerator, particularly with the Craft Ice Maker, the crushed ice dispenser, and the door knock feature, and we appreciate your detailed feedback.
We want to help resolve them. For the Craft Ice Maker and crushed ice dispenser concerns, it may be helpful to ensure that there are no obstructions in the ice chute and to check the settings to ensure they are functioning properly. If the issue persists, please send us a private message on Social Media @LGUSSupport with more details about the problem, and we'll be happy to assist you further, including exploring possible replacements or additional troubleshooting steps.
https://www.bestbuy.com/site/lg-27-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-stainless-steel/6468484.p?skuId=6468484
We value your feedback and are here to help you resolve these concerns so you can fully enjoy your refrigerator’s features.
—Renzo
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new refrigerator. Work as it should looks good
I would recommend this to a friend - Pros mentioned:Overall performance
Superb!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!! Beautiful!!! Amazing!!! Wonderful!!!.
I would recommend this to a friend - Pros mentioned:Overall performance
Stunning Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just received this refrigerator and it is beautiful!!!
I would recommend this to a friend Not a bad choice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this fridge originally for the craft ice balls. Had to have the parts replaced 3 times.
I would recommend this to a friendNice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the fridge for about a month and we love it. Only issue is the craft ice doesn’t always produce ice as described. We changed the setting to produce more but it doesn’t therefore we run out all time.
I would recommend this to a friendNot the fridge that i was expecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge only has 2 side by side doors, i really thought it was 4 individual doors because by the look of it, and i really thought the glass windows can be opened but unfortunately its just design and doesnt even open. Doesnt make any sense not like other fridge that the windows can be opened when u need inside you dnt need to open the entire door but this one isnt that kind. I am a bit disappointed with it as it wasnt the one i was looking for but due to the fact that it has been delivered and installed already i have no choice but to keep it.
No, I would not recommend this to a friend- Pros mentioned:Storage space
Great Refrigerator!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! A lot of space, and very easy to clean.
I would recommend this to a friend Family additions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The entire family is enjoying our new refrigerator and all its modern capabilities especially the ice balls. The fact that the light comes on with just a knock on the door is meet with such Enthusiasm. Forgot to mention an alarm sounds when you leave the door open long, its just simply Amazing.
I would recommend this to a friendSo far so good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a three-year extended warranty w/ Geek Squad because the last frig I bought from Best Buy encountered major problems within two years after purchase. This LG hopefully will be a better choice.
I would recommend this to a friend- Pros mentioned:Overall performance
LG Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Far it’s been GREAT!! I love this refrigerator!
I would recommend this to a friend Pass this one by.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing? Craft ice. Worse thing? Craft ice. Ice maker makes loud hammer sounds now only 4 months after purchase. When I call customer service in another country, they say someone will come out soon, but no scheduling so far. YouTube the craft ice maker problem and you will hear the known issue. Also, don’t buy for the door knocking light. It’s cute for a day, but then you’ll open the door anyway like you’ve always done.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Very pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feel i got a good financial deal and the reps who delivered and installed were very knowledgeable and professional
I would recommend this to a friend- Pros mentioned:Overall performance
Best Refrigerator I’ve had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator it look great and works even greater
I would recommend this to a friend Sonny
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really nice fridge. Had problem keeping ice makers filled for a while. Changed filter and things slowly improved.
I would recommend this to a friendFloor model without drawers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All in all I love it, but it didn’t have a drawer for anything in the fridge side. I looked online and it appears to come with one, I guess because I got the floor model those weren’t included
I would recommend this to a friendGreat fridge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well i like the winow that is in the refrigerator side so i can see what i have as well as the secondary ice maker in the freezer helps with mixed drinks or whenevr you need more ice for something
I would recommend this to a friendGood refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying product. However I realized that the refrigerator doors must open wide in order to access trays. Because of the position of refrigerator I can not use my bottom tray.
I would recommend this to a friendOwner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service! Installation was very smooth and the driver did great
I would recommend this to a friendSide by side LG
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the side by side and the black parts doesn’t open like my other one!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, SeanF. Thank you for sharing your experience with your LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice. We understand your inquiry and that the side-by-side configuration and the operation of the black door parts didn't meet your expectations when compared to a previous unit.
Regarding the "black parts" that do not open as expected, you may be referring to the Mullion (or French Door Seal), which is the vertical bar on the left refrigerator door. On side-by-side models, this part is fixed, unlike some French Door models where it is hinged to seal the gap between the two refrigerator compartments. This design is standard for a side-by-side refrigerator.
We would be happy to discuss the specific differences between this unit and your previous refrigerator, or guide you in maximizing the storage space and features in your current side-by-side unit.
https://www.bestbuy.com/product/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-printproof-stainless-steel/JJ8VPZS938
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience.
—Renzo