Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • Front. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • Angle. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • Left. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • LG is ranked #1 in Customer Satisfaction by J.D. Power CUSTOMER HIGHEST SATISFACTION J.D. POWER FRENCH DOOR REFRIGERATORS Side-by-Side Refrigerators *Data is based on the first 12 months of ownership. For J.D. Power 2025 award information, visit jdpower.com/awards.
  • The image features a large, silver refrigerator with a built-in ice dispenser and water dispenser. The refrigerator has a side-by-side design, with a large freezer on the bottom and a refrigerator section above it. The refrigerator is filled with various bottles, showcasing its spacious interior. The refrigerator is also described as America's most reliable line of appliances, as per the leading consumer organization.
  • The image features a large refrigerator with a water dispenser on the door, advertising the LG ThinQ Care app. The app is designed to provide smart alerts and usage reports to keep your appliances running smoothly. The refrigerator is shown with a door open, and a hand is holding a cell phone, likely showcasing the ThinQ Care app. The advertisement emphasizes the convenience and efficiency of the app in managing your home appliances.
  • Alt View 11. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • Alt View 12. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • Alt View 13. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • Alt View 14. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • Alt View 15. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • Alt View 16. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • Alt View 17. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • Alt View 18. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • Alt View 19. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • Alt View 20. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • Alt View 21. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • Alt View 22. LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - PrintProof Stainless Steel.
  • LG brought to you by America's most reliable line of appliances. Did you know it can cost $300-$550 to repair an appliance? Nothing in life is risk-free, but it helps to buy brands you can trust. Shop LG - America's most reliable line of home appliances. Based on independent reliability surveys 2021-23 testing refrigerators, dishwashers, ranges, cooktops, electric wall ovens, OTR microwaves, washers, and dryers compared to competing manufacturers offering full appliance lines.
  • BBY Overview - LG: Innovation, Quality and Trust video 2 minutes 52 seconds
  • Cool Guard video 0 minutes 20 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds
  • LG Advantage Refrig ThinQ Optimal Performance 30sec Video video 0 minutes 30 seconds
  • LRSOS2706_ 27 cf Refrigerator Product Features Video video 1 minutes 44 seconds

LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Stainless Steel

Model:
LRSOS2706S
SKU:
6468484
Highly rated by customers for:

Customer reviews

Rating 4.6 out of 5 stars with 1290 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,290 reviews

  • Great product.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it... after few months of researching finally found the right product. Lg is the best. Also the services received by Best Buy associates was excellent.

    I would recommend this to a friend

  • LG side by side Fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent experience and very good services the peoples for installation

    I would recommend this to a friend

  • Very Nice Fridge

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is exceptional and every way, It keeps my food the right temperature at all times even with high traffic. It's nice to be able to check what's inside without opening the door.

    I would recommend this to a friend

  • Great purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this refrigerator. Had an issue with the first delivery, the fridge had a big dent but that wasn't Best Buy's fault and they had it replaced within a week. I even got to keep the dented fridge while I waited for the replacement. Very happy with my purchase.

    I would recommend this to a friend

  • Satisfied Customer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy and the ordering plus delivery process was so easy.

    I would recommend this to a friend

  • Exceptional delivery service and product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery service and excellent product!!! The delivery men were very thorough with explaining about the temp settings and other features of the refrigerator. Highly recommend both Best Buy and the product.

    This review is from LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Black Stainless Steel

    I would recommend this to a friend

  • Awesome delivery and setup

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service guy were on time and professional. They provided simple how ro instructions and showed me the filter. I was impressed with how courteous and professional the were

    I would recommend this to a friend

  • Refrigerator

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cool refrigerator. I like the see through door and instant light but you would probably find yourself opening the door anyway because of the bottles in way of view. Only downfall is that you must have a compatible phone and wifi connection if you plan to use the app

    I would recommend this to a friend

  • Terrific with a ergonomic issue.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Seems to be working well, Quiet when making ice and always seem to have plenty. One small issue is with handles... this unit is difficult to open as you only have one isolated area to grab the handle.

    I would recommend this to a friend

  • Interesting

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know nothing is perfect but when I am paying I want it close to perfect. Refrigerator is nice but I see a lot of imperfections on it.

    I would recommend this to a friend

  • LG ThinQ refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator and would have given it 5 stars. The water supply does not run through a cooler or refrigerator first and therefore takes time for the water from the dispenser to get cold.

    I would recommend this to a friend

  • Convenient relative to body mechanics

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular side freezer and a side refrigerator is also great experience. So far, it works well and convenient; in. That I don’t have to bend over as compared to the French door.

    I would recommend this to a friend

  • Inspect item before loading employees not careful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item but store employees don't know how to handle product damage the fridge.

    I would recommend this to a friend

  • Horrible fridge.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was warned about LG fridges, so it’s my own fault I didn’t listen. I bought this fridge and within 5 days of owning it, the freezer completely malfunctioned and continues to cover everything in a half inch of ice. Avoid this fridge!

    This review is from LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Black Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there, Brandona. Thank you for taking your time for leaving us a review on this LG 27 Cu. Ft. Side-by-Side Smart Refrigerator LRSOS2706D. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony LG

  • Cons mentioned:
    Temperature control

    I expected better...

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an LG fan boy so I had really high expectations for this one. Big let down. Ice maker is loud, and works when it wants to. Freezer gasket doesn't seal properly so there's a frost issue. Even on the lowest temperature the fridge doesn't really get that cold. Handles to open drawers are on the bottom, not the top where they should be. Bad design, and bad manufacturing. Don't waste your money on this one.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Upcoming purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not gotten my purchase yet but have done plenty of research on it. This will be my second LG refrigerator. I’m excited about my purchase.

    This review is from LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Black Stainless Steel

    I would recommend this to a friend

  • Listen to A Woman.Get This Frig...I Listened.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Look for he Kitchen very very roomy inside and Sleek. It's gives Digital but is not except wi-fi. Great Purchase

    I would recommend this to a friend

  • Purchase on line items

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is great in purchasing items. So easy to make a purchase and have them deliver the items. I have does this a couple of times and no problems what so ever

    I would recommend this to a friend

  • Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator it’s keeps everything cold and fresh !

    I would recommend this to a friend

  • No tray adjustment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive two types of ice, large round and cubes

    This review is from LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice - Black Stainless Steel

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the shelf and tray adjustment options on your LG Side-by-Side Smart Refrigerator. We understand that the unit didn't meet your expectations in terms of interior customization. To help maximize your storage, we recommend utilizing the door bins for taller items to free up space between the fixed glass shelves.
      https://www.bestbuy.com/product/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-black-stainless-steel/JJ8VPZS9XV
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. We appreciate your patience. —Renzo LG

Page 51, Showing 1,001-1,020 of 1,290 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.