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Customer Ratings & Reviews

$1,899.99
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Customer reviews

Rating 4.6 out of 5 stars with 1301 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,301 reviews
  • Rated 3 out of 5 stars

    Refrigerator

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cool refrigerator. I like the see through door and instant light but you would probably find yourself opening the door anyway because of the bottles in way of view. Only downfall is that you must have a compatible phone and wifi connection if you plan to use the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase on line items

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is great in purchasing items. So easy to make a purchase and have them deliver the items. I have does this a couple of times and no problems what so ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one was delivered with dents. Seriously? Second one came two weeks later, causing my house to go 4 weeks without ice. Second one arrived dent free. After they tried to convince me to keep the dented one at a discount….. nope:

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Listen to A Woman.Get This Frig...I Listened.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Look for he Kitchen very very roomy inside and Sleek. It's gives Digital but is not except wi-fi. Great Purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kiesha Allison

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge but I will say the freezer is tiny!! Also the ice maker goes everywhere except the cup, then ice will randomly drop on the floor.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old fridge was pretty bad, but the view feature and size of this unit is perfect. Looked at Samsung and others. Liked the simplicity, appearance, and features of this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery service was on time. The salesperson was efficient and knowledgeable about the refrigerator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful Refrigerator. .

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator but the guys who delivered it made 2 huge scratches on the side trying to get it replace is the biggest headache not to happy with Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator it’s keeps everything cold and fresh !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern fridge-great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge and the knock feature. I’ve has different features-also a plus. Fits perfectly in our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking fridge getting numerous compliments from friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, all my appliances are LG and will recommend to my friends and family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the fridge except we told salesperson we wanted the half door to open and it doesn't.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    First smart appliance that I have owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely great buy however I do have some issues with the ice maker clumping up once corrected still a great refrigerator definitely no freezing issues adjusting temperature is awesome

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Sam. Thank you for sharing your experience with your LG Refrigerator (LRSOS2706S) model. We understand the importance of having an ice maker that works consistently, especially when the rest of your refrigerator is performing just the way you want it to.

      One helpful step you can try is emptying the ice bin regularly and gently breaking up the cubes, as ice can naturally clump when it sits for long periods or when the freezer door is opened frequently. Making sure the freezer temperature is set between 0°F and 5°F can also help maintain ideal ice quality. For more guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-maker-dispenses-crushed-ice-when-set-to-cubed--1337887676806. If you need further assistance, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy LG

  • Rated 4 out of 5 stars

    Cool in concept. Ok in execution

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is decent for the price. The craft ice pretty much attempts to make spherical iced but it leaves a sizable divot at the bottom. This would be much greater if the craft ice had unidirectional ice creation, which allows for clear ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome well built install was easy Ang plenty of selfs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfaction Guaranteed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator for the money, with all the features we need. The phone app monitors and controls the settings and functions. With the 27 Cu.Ft capacity, we have more than enough space.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Side by side LG

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of the side by side and the black parts doesn’t open like my other one!!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, SeanF. Thank you for sharing your experience with your LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice. We understand your inquiry and that the side-by-side configuration and the operation of the black door parts didn't meet your expectations when compared to a previous unit.

      Regarding the "black parts" that do not open as expected, you may be referring to the Mullion (or French Door Seal), which is the vertical bar on the left refrigerator door. On side-by-side models, this part is fixed, unlike some French Door models where it is hinged to seal the gap between the two refrigerator compartments. This design is standard for a side-by-side refrigerator.

      We would be happy to discuss the specific differences between this unit and your previous refrigerator, or guide you in maximizing the storage space and features in your current side-by-side unit.
      https://www.bestbuy.com/product/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-printproof-stainless-steel/JJ8VPZS938
      For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience.

      —Renzo LG

  • Rated 5 out of 5 stars

    Greatest service ever!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen installing my refrigerator were super friendly and helpful. I really appreciate them noticing a defect with my refrigerator and providing me with instructions for replacing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice makers!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m still getting compliments on the fridge especially the ice makers (like plural) and the see through window,

    I would recommend this to a friend