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Customer Ratings & Reviews

$1,899.99
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Customer reviews

Rating 4.6 out of 5 stars with 1301 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,301 reviews
  • Rated 5 out of 5 stars

    Same Space more storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit in the same space as my old Refrigerator and has 3 Square Ft. more space. Very easy to download controls to my smart phone to regulate temp. and ice production.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ice maker issues from the beginning

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had nothing but trouble with the ice maker. Since a few months after we bought this refrigerator now we are in to a year and a half of owning this refrigerator and still having ice maker problems

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Cynthia. Thank you for sharing your experience with your LG 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice. We understand that you have been experiencing issues with the ice maker since shortly after purchasing the unit. We appreciate you bringing this to our attention. A common initial troubleshooting step for ice makers is to perform a simple reset by unplugging the refrigerator for about 30 seconds and then plugging it back in. For further assistance and any specific concerns you may have regarding your ice maker, please contact us on lgdigitalcare@lg.sprinklrsupport.com.
      https://www.bestbuy.com/product/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-printproof-stainless-steel/JJ8VPZS938
      We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Highly Recommend!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its all that we were looking for. Love the Wifi app and the knock on door feature that lights up to see the items on the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a great customer service, let’s see how the product is

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buyer Beware

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first unit was dented Coming off the Truck ,Second unit was the wrong Fridge ,Third try was finally correct

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price and great condition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been looking for a fridge for a while and saw this one!! It was a great price and in great condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two door ref

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator, lots of features and smart functionality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great appliance

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great appliance I recommend it 100%. beautiful and very functional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator. Just having trouble with the in-door ice maker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to replace another fridge that broke after only a few years. So far we have no complaints and the space is adequate

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No tray adjustment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive two types of ice, large round and cubes

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the shelf and tray adjustment options on your LG Side-by-Side Smart Refrigerator. We understand that the unit didn't meet your expectations in terms of interior customization. To help maximize your storage, we recommend utilizing the door bins for taller items to free up space between the fixed glass shelves.
      https://www.bestbuy.com/product/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-black-stainless-steel/JJ8VPZS9XV
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    excellect frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this frig, my son also has one. The best buy delivery guys were very professional and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can not with

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy if I get money I wen get that money I wen pay my credit card

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 27 cu smart refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely satisfied to date. Efficient cooling and freezing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upgrade

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator but the issues I have would be the taste of the water and ice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great looking refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to very good. The app is Lil kludgy difficult to work. It doesn’t exactly do all the functions as directed

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for everyone,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    maybe this may help others. this unit is beautiful but it has its flaws for the handicapped and elderly, the exterior doors are perfect but the interior veg, drawers are only openable from beneath the drawer so you must bend nearly to the bottom of the fridge to open the bottom drawers.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not installed, but will next month. When we looked at it in the store we saw a item that we wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great storage very well made and looks great in kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It, Love It!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! I like everything about it except it doesn't have any door handles. I'm sure I'll get used to that in a hurry.

    I would recommend this to a friend