Customer Ratings & Reviews
- Model:
- LRSOS2706S
- SKU:
- 6468484
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Highly recommend. No issues so far.
I would recommend this to a friend - Pros mentioned:Overall performance
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product, would definitely recommend this item
I would recommend this to a friend Finally Arrived
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Arrived on time and installers were very professional.
I would recommend this to a friendNever again will i buy anything from this company
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is the worst company to deal with .This refrigerator has been giving me problems for months and all best buy does is send people from the extended warranty to “fix it “ and its never fixed . I had people come at least 4-5 times , the last being a couple of weeks ago . He did not finish the job , yet told them he did . My freezer is still not working right. Ive had food spoil 3 times already . When i call they are no help at all .. I WILL NEVER BUY ANYTHING FROM BEST BUY !! I went a purchased a new fridge from home depot .. i made sure to ask about the extended warranty.. they will come within 3 days and if they cant fix the problem they replace the fridge or give you credit ..I decided that its not worth dealing with best buy or their extended warranty, as i have more important things to do .. a refrigerator should not break after only 2 years .. do not buy from best buy ..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ChristinaB.Thank you for sharing your experience. We understand how challenging it must have been dealing with repeated issues with your LG LRSOS2706S refrigerator and the service process. While your frustrations with Best Buy’s extended warranty are evident, we want to ensure you receive the support you deserve.
We recommend reaching out to us directly on Social Media @LGUSSupport so we can assist you properly. Our team is dedicated to helping resolve appliance concerns and ensuring you get the most from your LG product.
We value your feedback and appreciate the opportunity to assist you. Please don’t hesitate to contact us. —Renzo
LG Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best product to putchase with updated features especialky on sell
I would recommend this to a friendFour Faulty Compressors in 6 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my LG Refrigerator, while it worked; however, I will NEVER buy another LG product EVER! The original compressor went out within the warranty period. They replaced it, the replacement went out within a year. They replaced the replacement, and it went out in less than a year. They replaced the replaced, replacement and IT when out in less than a year. NOW GUESS WHAT, they said it's no longer in Warranty and won't repair it. So I've owned it for a total of 6 years, and had 4 faulty compressors, and all they did was replace them until it was out of warranty. that's BS!! - Trying to find out if I can sue them in small claims court.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRSOS2706S) model, and we regret for the inconvenience and frustration caused by the recurring compressor issues. This is certainly not the standard of reliability and performance that we aim to provide.
We understand your disappointment, and we are committed to addressing this matter with the utmost urgency to prevent such occurrences in the future. Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Moveable shelves
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator I’ve had no problems with it. The only thing that would have made it better is to allow the shelves to be movable.
I would recommend this to a friendNot a great fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of things broke on this fridge right before its 2 year warranty expired, thank the lord. The ice maker constantly froze, water filter darn near impossible to replace, and many other issues.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brad. Thank you for taking the time to review our LG Refrigerator (LRSOS2706S) model. We appreciate your feedback and apologize for the issues you have encountered with the ice maker, water filter, and other components.
We understand how frustrating it can be when appliances experience problems, especially nearing the end of the warranty period. We would like to assist you in resolving these issues. For basic troubleshooting, you may visit this link: https://www.lg.com/us/support/help-library/ice-maker-and-water-dispenser-troubleshooting-refrigerator-CT10000021-1337884416316. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this product, im enjoying it and enjoying the features it has to offer
I would recommend this to a friendWarning Warning Warning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product!!! I purchased this model in 2018 and the compressor has already failed. Estimated cost of repair was over $1100 just for the parts not including labor.....then to try access LG online was the end for me.......i loved this refrigerator, hands down!!! But in researching the issues, o pted to replace with another brand....such a shame.....btw there is a classaction lawsuit due to the issues LG has with the "linear compressor" models.....not a happy customer and i wont buy any other LG products again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, it is unfortunate to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook and X @LGUSSupport and include your Phone number associated with your account, and complete name. To speak with an agent via phone, you can call (800) 243-0000. Our dedicated team will be more than happy to provide you with the necessary support and explore potential solutions. We appreciate your understanding and we look forward to resolving this matter for you. ^Hanz
Water line kit and filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does this fridge comes with a water line kit and a filter included or should buy separately?
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery driver was awesome and a pleasure to have him deliver. Second to none service!
I would recommend this to a friendBlack and grey!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Associate tried to sell me the side by side ref with Instaview. I like the older model, but the new one has black frame all around the door which is very ugly. It looks like there is way too much contrast. He said all the new ones will come with all black now. So I guess I have to look at different brands.
No, I would not recommend this to a friendLG Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had refrigerator long but pleased thus far.
I would recommend this to a friendConsider another store to buy from
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door keeps swinging out hard and I can’t fix this. Inside is smaller than I thought. It is also NOT a fingerprint proof surface—it’s pretty bad. It keeps food cool and dispenses water and ice as it should. The delivery process was HORRIBLE—they wouldn’t install it and after the installer left, he got in some kind of fender bender and called the police—then left. Cops showed up at our house afterward, knocking on my door, scaring the heck out of us—we didn’t know why they were there. It was awful. The installer yelled at me and hung up on me when I called him, obviously upset. Then, after I complained about this, they sent THE SAME MAN out a second time to complete the install. The experience was horrible.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for the inconvenience getting your LG Smart Refrigerator installed has caused! Your attempts to receive a reliable product and satisfactory service were not met. We would be pleased to further investigate all of the issues you are facing in order to rectify them. Please reach out to us through our LG Social Media Support team on Facebook or Twitter by private or direct message using the handle @LGUSSupport and include the model and serial numbers of the refrigerator. We will get to the bottom of this with you! ~Rita
Damaged product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It came with a dent in the door. I called right away. They said tgey were sending a new door. I haven’t received it and they didn’t respond to my request for a progress update.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for your patience and understanding. I'm so sorry to hear about the dent in your new LG refrigerator door. I understand how frustrating this must be for you. Please know that we are working to resolve this issue as quickly as possible and will follow up with the status of your replacement door as soon as we can. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
LG compressors dont last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These new refrigerators by LG dont last. The compressors go out every 4 years. While my 20 year old refrigerator still running
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand why you feel this way. We have made significant advancements to our compressor design to avoid future failures. We hope to rebuild your trust over time. ^Jennifer
LG fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture appeared as if it had 4 individual doors, and a front small reach-in single door, but it's just 2 side-by-side doors. You lose a shelf in the freezer because of the craft ice. The the drawers do not have handles, so in order to open them you pull from the bottom of the drawer, which means you really have to bend down to open the bottom drawer. Also, it has one less drawer than my old fridge.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Price Match
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to buy this product from Best Buy but relaized it was on Clearance at Lowes for $800 cheaper and Best Buy wouldnt price match. Makes me wonder what else I have bought at Best Buy and could have got it way cheaper somewhere else and the fact that Best Buy wouldn’t price match it because it wasn’t on “Normal” sale.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience and concerns regarding the price match for the product LG Refrigerator (LRSOS2706S) model. We always want to give our customers the best value and regularly check our price match policy to ensure it's fair. Your feedback is important to us, and we'll consider it as we review and improve our policies. We value your loyalty to Best Buy and hope to exceed your expectations in the future. If you need any help, you can also reach out to us on social media at @LGUSSupport. ^Juvy
Waiting.....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would really like to be able to write a review of the product. I went into the store and ordered this unit Feb 5th and here it stands April 18th were I still have no unit and have had 3 appointments cancelled by Best Buy. The last two I have been bumped at the last moment just to be told I need to reschedule.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I understand your frustration with the delay in receiving your LG product and the inconvenience caused by the cancelled appointments. We apologize for the inconvenience and understand your desire to share your experience through a review. Please know that we take customer feedback seriously and will address this issue with the respective team involved. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris