Customer Ratings & Reviews
- Model:
- LRSOS2706S
- SKU:
- 6468484
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.
This summary was generated by AI based on customer reviews.
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery driver was awesome and a pleasure to have him deliver. Second to none service!
I would recommend this to a friendBlack and grey!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Associate tried to sell me the side by side ref with Instaview. I like the older model, but the new one has black frame all around the door which is very ugly. It looks like there is way too much contrast. He said all the new ones will come with all black now. So I guess I have to look at different brands.
No, I would not recommend this to a friendLG Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had refrigerator long but pleased thus far.
I would recommend this to a friendConsider another store to buy from
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door keeps swinging out hard and I can’t fix this. Inside is smaller than I thought. It is also NOT a fingerprint proof surface—it’s pretty bad. It keeps food cool and dispenses water and ice as it should. The delivery process was HORRIBLE—they wouldn’t install it and after the installer left, he got in some kind of fender bender and called the police—then left. Cops showed up at our house afterward, knocking on my door, scaring the heck out of us—we didn’t know why they were there. It was awful. The installer yelled at me and hung up on me when I called him, obviously upset. Then, after I complained about this, they sent THE SAME MAN out a second time to complete the install. The experience was horrible.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for the inconvenience getting your LG Smart Refrigerator installed has caused! Your attempts to receive a reliable product and satisfactory service were not met. We would be pleased to further investigate all of the issues you are facing in order to rectify them. Please reach out to us through our LG Social Media Support team on Facebook or Twitter by private or direct message using the handle @LGUSSupport and include the model and serial numbers of the refrigerator. We will get to the bottom of this with you! ~Rita
Damaged product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It came with a dent in the door. I called right away. They said tgey were sending a new door. I haven’t received it and they didn’t respond to my request for a progress update.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for your patience and understanding. I'm so sorry to hear about the dent in your new LG refrigerator door. I understand how frustrating this must be for you. Please know that we are working to resolve this issue as quickly as possible and will follow up with the status of your replacement door as soon as we can. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
LG compressors dont last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These new refrigerators by LG dont last. The compressors go out every 4 years. While my 20 year old refrigerator still running
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand why you feel this way. We have made significant advancements to our compressor design to avoid future failures. We hope to rebuild your trust over time. ^Jennifer
LG fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture appeared as if it had 4 individual doors, and a front small reach-in single door, but it's just 2 side-by-side doors. You lose a shelf in the freezer because of the craft ice. The the drawers do not have handles, so in order to open them you pull from the bottom of the drawer, which means you really have to bend down to open the bottom drawer. Also, it has one less drawer than my old fridge.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Price Match
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to buy this product from Best Buy but relaized it was on Clearance at Lowes for $800 cheaper and Best Buy wouldnt price match. Makes me wonder what else I have bought at Best Buy and could have got it way cheaper somewhere else and the fact that Best Buy wouldn’t price match it because it wasn’t on “Normal” sale.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience and concerns regarding the price match for the product LG Refrigerator (LRSOS2706S) model. We always want to give our customers the best value and regularly check our price match policy to ensure it's fair. Your feedback is important to us, and we'll consider it as we review and improve our policies. We value your loyalty to Best Buy and hope to exceed your expectations in the future. If you need any help, you can also reach out to us on social media at @LGUSSupport. ^Juvy
Waiting.....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would really like to be able to write a review of the product. I went into the store and ordered this unit Feb 5th and here it stands April 18th were I still have no unit and have had 3 appointments cancelled by Best Buy. The last two I have been bumped at the last moment just to be told I need to reschedule.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I understand your frustration with the delay in receiving your LG product and the inconvenience caused by the cancelled appointments. We apologize for the inconvenience and understand your desire to share your experience through a review. Please know that we take customer feedback seriously and will address this issue with the respective team involved. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Lg craft ice refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 year and the compressor died. Geek squad send out a tech who said the compressor was bad however he doesn’t work on seal systems. The set up an appointment with a third party company and they also don’t do compressor change out.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for sharing your experience with your LG Refrigerator (LRSOS2706S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that we are actively working to streamline our repair processes to provide more efficient and timely service to our valued customers. Your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy