Customer Ratings & Reviews

Hi, Aida. Thank you for sharing your feedback with us. We’re glad to hear you’re enjoying the overall performance of your LG Refrigerator (LY27S3240S) model, but we understand your concern about dealing with the ice maker compartment freezing up and making it difficult to access the ice bucket. We strive to provide high-quality products and ensure a smooth experience. To help resolve this issue, we recommend checking the following: Ensure the ice maker is correctly installed and leveled. Check the freezer temperature. Inspect the ice maker for any blockages or ice buildup. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-buildup-in-an-lg-refrigerator--20153121269970. Please send us a private message on social media @LGUSSupport with your unit's details if this persists, and we’ll be happy to assist you further to ensure your ice maker is functioning properly. ^Juvy

Hi, there. We appreciate your feedback on the LG Refrigerator (LY27S3240S) model. It’s great to hear that the fridge is functioning well, but we understand the concerns about the handle, lighting, and water taste. We strive to provide top-notch products that exceed our customer's needs. For the dim light, ensure the bulb is properly installed and consider replacing it with a higher wattage bulb if possible. For the strange water taste, try flushing the water system by running several gallons of water through the dispenser to clear any residual tastes from the system. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad--20152715525208. If you need further assistance or have more questions, please reach out to us on social media @LGUSSupport. We’re here to help and address any additional concerns you may have. Thank you for choosing LG. ^Juvy

Hello there. We understand your inquiry regarding the cooling performance of your LG 27.12 Cu. Ft. Door-in-Door Side-by-Side Refrigerator. To help with the temperature, we recommend ensuring that the air vents inside are not blocked by food items and that the condenser coils are clean.
https://www.bestbuy.com/product/lg-27-12-cu-ft-door-in-door-side-by-side-refrigerator-with-spaceplus-ice-system-stainless-steel/JJ8VPZH95S
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo

Hello, Terry. We appreciate you reaching out and sharing your experience with your LG Refrigerator. We understand that the interior layout and ice maker performance have not met your expectations. No worries, we'll keep your feedback documented.

For more details on the features of our LG Refrigerators and to browse different models that may better suit your needs, please visit our website: https://www.lg.com/us/refrigerators -Shae

Hi there, GeorgeS. Thank you for sharing your experience with us. We understand your inquiry regarding the fitment and dimensions of your LG Side-by-Side Refrigerator. We understand that the unit didn't meet your expectations due to the installation space requirements. To ensure a proper fit for future installations, we recommend measuring the depth and width of your space and adding at least 2 inches of clearance on all sides for proper ventilation and door swing.
https://www.bestbuy.com/product/lg-27-12-cu-ft-door-in-door-side-by-side-refrigerator-with-spaceplus-ice-system-stainless-steel/JJ8VPZH95S
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. We appreciate your patience. —Renzo

Hi there, Tyler. We understand your inquiry about the LY27S3240S and appreciate you sharing your experience. It sounds like the door-in-door compartment on your side-by-side wasn’t latching correctly, which can make accessing items and maintaining temperature more difficult.

Troubleshooting Tip: If the door-in-door latch isn’t closing properly, first check that nothing is obstructing the gasket or latch mechanism—sometimes a small item or piece of packaging can block the seal. Next, inspect the hinge screws on the door-in-door panel: using a Phillips-head screwdriver, slightly tighten the top and bottom hinge screws (do not overtighten), then gently lift and close the panel to ensure it aligns evenly with the main door. Finally, place a small level on the door to confirm the entire refrigerator is sitting perfectly plumb; if the cabinet is slightly tilted, the door-in-door might not seat flush. These simple adjustments can often restore proper latching and improve usable space.
https://www.bestbuy.com/site/lg-27-12-cu-ft-door-in-door-side-by-side-refrigerator-with-spaceplus-ice-system-stainless-steel/6573586.p?skuId=6573586
Since you’ve already exchanged your side-by-side for a French door model, please feel free to reach out if you ever need guidance on your new unit. If you have any lingering questions or would like further assistance—whether it’s understanding features, checking installation alignment, or learning maintenance tips—please send us a private message on social media @LGUSSupport. We’re here to help you get the most out of your LG refrigerator. —Renzo

Hi, there. Thanks a bunch for the awesome feedback on the LG Refrigerator (LY27S3240S) model! We're really happy to hear it's working out for you and that you'd recommend it to others—that truly means a lot. If you want to know more about the product, maintenance, and support resources, just check out https://www.lg.com/us/support/product/lg-LY27S3240S.ASTCNA0. And if you need any more help, don’t hesitate to drop us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re always here for you! ^Juvy