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Customer Ratings & Reviews

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$1,499.99
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Customer reviews

Rating 4.6 out of 5 stars with 295 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the 27.12 Cu. Ft. Door-in-Door Side-by-Side Refrigerator with SpacePlus Ice System highly for its door design, substantial capacity, and overall performance. Many appreciate the ample space and suitable size, along with its quiet operation and excellent lighting. However, some customers have expressed concerns about the ice maker's performance and the water taste.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 295 reviews
  • Pros mentioned:
    Door design

    Rated 4 out of 5 stars

    Nice fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the easy access door to the fridge! My only complaint is that once in a while, it's noisy. I thought the air compressor in my garage was running, making this the loudest fridge I ever owned (I'm over 60). It's not every day, just occasionally.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Too soon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great right now. We just bought it, I would hope it works great now! Contact us in two years. That would make more sense and more impactful for consumers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A nice mid-tier refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older whirlpool refrigerator and have no complaints. The stainless steel on the interior walls is a nice touch and the ice machine being built in the door gives a ton of extra freezer space. Lighting and overall build is really great. Good refrigerator for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    LG Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator except the ice machine has not worked since day 1. Called LG they will send me part they think is the problem yet wanted me to install said part. Calling Best Buy when off work to see what they can do for me since I spent what I did and got something that doesn’t work like it’s supposed to.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, ChristinaH. Thank you for sharing your experience with us. We understand your inquiry regarding the ice machine functionality on your LG 27.12 Cu. Ft. Door-in-Door Side-by-Side Refrigerator. We understand that the unit didn't meet your expectations since the first day. We recommend ensuring that the water line is fully connected and that the ice maker power switch is in the "On" position.
      https://www.bestbuy.com/product/lg-27-12-cu-ft-door-in-door-side-by-side-refrigerator-with-spaceplus-ice-system-stainless-steel/JJ8VPZH95S
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Bought open box like brand new. Product is top tier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Sales Associate Ever and a nice fridge too

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is for Sales Associate Jonethan S. in the Lakeland Store. When this refrigerator was delivered it had been damaged at the factory because the box itself was undamaged so we sent it back. When we rescheduled we were told it would take 2 months because they had to reorder. Down to the Lakeland store I went and spoke to sales associate Jonethan S. I advised that we had a very old fridge on the way out and I didn't think I had 2 months to spare. He quickly discovered that there were actually 38 units in stock in the Lakeland warehouse and efficiently corrected the situation and the new fridge was delivered the next week. He gave me a gift card for our trouble then proceeded to help me pick out a security camera. He was training a young man and helping other customers all at the same time while being a totally cool professional getting the job done. Thank you Jonethan S!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my LG refrigerator. Very happy with the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    LG is the way to go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent option especially on size and access to all compartments. Definitely recommend when replacing your refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wish I would have bought LG in the first place

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our whirlpool five year old refrigerator decided to stop working and needed something now. Went to BB and has this fridge open box and was blown away with the features, simplicity, and build quality was very impressive. Will be sticking with LG from now on.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great LG fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space for everything, gets really cold, makes 2 different types of ice.

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    The pass through door is a game changer!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Visually appealing. So easy to access quick hit items with the pass through door. There wasn’t as much drawer storage space as my last fridge so I bought a couple of fridge containers. Other than that it was all around a good buy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sales

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was so good and the employees in the store were so nice. Thank you so much for everything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall I love my new refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water dispenser was leaking water then stopped. Freezer kind of froze over. Had to adjust the temperature settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not a zero clearance doors

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is great but it had to be returned because the door did mot have enough clearance to open. It needs a little over 2” to open the door enough to use the freezer side. Sadly I had to return it and get one with thinner doors and could properly open.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Best option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pick for both price and LG quality. Plenty of space with water/ice dispenser. Simple fridge that everything you need.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love my new appliance.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Except for the little dent on the door. I'm beginning to love my new refrigerator. Its so spacious and good in putting all left over for the holiday season

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG Door-in-Door Side-by-Side Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refrigerator. Even has more room than my previous one. Can open door on front to get items close instead of opening the whole door.

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    LG Fridge with great features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far. I am really digging the door in door so we can take out milk without opening the entire fridge. And I love the water dispenser being bottle height!!!

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    SO FAR SO GOOD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong with LG. I love that the front door opens to be able to reach inside. I haven't had it long but so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy my new fridge , so much room , also the fact that you can have the doors open and still get water is a big plus for me

    I would recommend this to a friend