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Customer Ratings & Reviews

Your price for this item is $1,499.99
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The comparable value price is $2,099.99

Customer reviews

Rating 4.6 out of 5 stars with 284 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the 27.12 Cu. Ft. Door-in-Door Side-by-Side Refrigerator with SpacePlus Ice System highly for its door design, substantial capacity, and overall performance. Many appreciate the ample space and suitable size, along with its quiet operation and excellent lighting. However, some customers have expressed concerns about the ice maker's performance and the water taste.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 284 reviews
  • Rated 1 out of 5 stars

    Worst experience WVER

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give 0 stars if I could. Worst experience EVER. They offered free delivery for the “open box” fridge that I physically had eyes on in the store. Was supposed to be there in 4 days. Great, I thought. Then Monday comes and goes with no fridge. I get an email saying it’s “delayed because the store never sent it to the shipping facility” and it would be delivered in another 7 days. I email back and ask if I can pick it up from the store, they said yes. There is no physical way to contact a person in a Best Buy store. They can’t even talk to one another without email. RIDICULOUS. So I drive the hour to the store for them to say “we shipped it the day you bought it, it should be in Cleveland”. I bought it in cranberry pa and live in grove city. They physically drove past my house to get to Cleveland. Then Cleveland emails the store back and say they never receive it. They *lost* a fridge. 12 days after I bought it they now email again telling me to schedule a delivery day. The earliest option is in another 7 days from today. Also, RIDICULOUS. I finally cancelled. Best Buy- you will go out of business with this level of nonsense. I will never make another purchase with you. Thank you to Home Depot who delivered the fridge when the said they would with amazing customer service AND you can call them and get a person.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Luke. Thank you for sharing your experience with the LG Refrigerator (LY27S3240S) model. We understand dealing with repeated delivery delays, miscommunication, and ultimately a cancelled order after so much effort.

      Since this situation is linked to Best Buy’s delivery and logistics, only they can sort out any shipping, scheduling, or inventory issues. But once you have the fridge, LG is here to help with setup, troubleshooting, and warranty stuff. You can check out some tips on refrigerator care and maintenance right here: https://www.lg.com/us/support/product/lg-LY27S3240S.ASTCNA0. If you have any product questions or need help with future purchases, just send us an email at lgdigitalcare@lg.sprinklrsupport.com and we’ll be happy to assist you directly. ^Juvy LG

  • Cons mentioned:
    Water taste

    Rated 3 out of 5 stars

    New refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doors often pop open when other is closed. Water in door dispenser comes out warm?? Drawers open from bottom so the lower drawer is near floor level. Used packing tape to make a handle at top of lowest drawer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Split door feature

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a nice split door feature that will help reduce electricity. It’s is very stylish.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Lg

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice refrigerator,have lot of space .specially it’s have two types ice function.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 27.12 Cu

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker is in the slow side. I am happy with the delivery service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall a great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far so good, small issue is that when too much weight is on the door compartments, a dip is noticed on the top of the fridge between the two doors.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only had for a day and so far its amazing the space is great and got cold quick

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Such a Star!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, it’s the Star of the Show, looks, function and value!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good refridgerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good appearance and convenient storage. Quick cooling and freeze.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, plenty of room. Only down side, no light at water/ice dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, delivery and setup were great, would recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great LG product. Love the look and the functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! Lots of space and storage for all the grocery’s

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Fridge is good Quality and meets all standards as far as space and features

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Fridge!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent and easy to use fridge! I would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms Osorio

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good design although it does nit come with an egg tray or a butter dispenser

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MrBell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy made my purchase easy. Sales people were helpful & knowledgeable about the product. Thank you for being able to answer all questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ref

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good and working really good my family like it

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far really good fridge!!! It has a good amount of storage capacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for my refrigerator to be delivered. Outstanding services provided

    I would recommend this to a friend