Customer Ratings & Reviews
- Model:
- LY27S3240S
- SKU:
- 6573586
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 27.12 Cu. Ft. Door-in-Door Side-by-Side Refrigerator with SpacePlus Ice System highly for its door design, substantial capacity, and overall performance. Many appreciate the ample space and suitable size, along with its quiet operation and excellent lighting. However, some customers have expressed concerns about the ice maker's performance and the water taste.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Great!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far really good fridge!!! It has a good amount of storage capacity.
I would recommend this to a friend Overall a great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Far so good, small issue is that when too much weight is on the door compartments, a dip is noticed on the top of the fridge between the two doors.
I would recommend this to a friend- Pros mentioned:Overall performance
Good refridgerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good appearance and convenient storage. Quick cooling and freeze.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand that your LG - 27.12 Cu. Ft. Door-in-Door Side-by-Side Refrigerator with SpacePlus Ice System - Stainless Steel is meeting your expectations with its appearance and cooling performance. We understand your inquiry and want to ensure you continue to enjoy your unit's convenient storage features. To maintain optimal cooling and storage efficiency, please ensure the air vents inside the refrigerator are not blocked by large food items, allowing for consistent airflow throughout the cabinet.
https://www.bestbuy.com/product/lg-27-12-cu-ft-door-in-door-side-by-side-refrigerator-with-spaceplus-ice-system-stainless-steel/JJ8VPZH95S
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
Beautiful Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great LG product. Love the look and the functionality.
I would recommend this to a friendAwesome fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box item and it looked like new, got it delivered pretty quickly, bought on Friday and delivered on Monday, great because the freezer on my old fridge went out. Guys were great that delivered, professional and even arrived earlier than expected.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, plenty of room. Only down side, no light at water/ice dispenser.
I would recommend this to a friendMrBell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy made my purchase easy. Sales people were helpful & knowledgeable about the product. Thank you for being able to answer all questions.
I would recommend this to a friendSettled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have delivery problems. Damage to my house and concealing issues unloading. I feel there my have been selling seconds. I went with a different brand. And after 3 trys, i finally got a good appliance, great delivery team and. Minimal compensation for my trouble.
I would recommend this to a friendOutstanding service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for my refrigerator to be delivered. Outstanding services provided
I would recommend this to a friendWorst experience WVER
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give 0 stars if I could. Worst experience EVER. They offered free delivery for the “open box” fridge that I physically had eyes on in the store. Was supposed to be there in 4 days. Great, I thought. Then Monday comes and goes with no fridge. I get an email saying it’s “delayed because the store never sent it to the shipping facility” and it would be delivered in another 7 days. I email back and ask if I can pick it up from the store, they said yes. There is no physical way to contact a person in a Best Buy store. They can’t even talk to one another without email. RIDICULOUS. So I drive the hour to the store for them to say “we shipped it the day you bought it, it should be in Cleveland”. I bought it in cranberry pa and live in grove city. They physically drove past my house to get to Cleveland. Then Cleveland emails the store back and say they never receive it. They *lost* a fridge. 12 days after I bought it they now email again telling me to schedule a delivery day. The earliest option is in another 7 days from today. Also, RIDICULOUS. I finally cancelled. Best Buy- you will go out of business with this level of nonsense. I will never make another purchase with you. Thank you to Home Depot who delivered the fridge when the said they would with amazing customer service AND you can call them and get a person.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Luke. Thank you for sharing your experience with the LG Refrigerator (LY27S3240S) model. We understand dealing with repeated delivery delays, miscommunication, and ultimately a cancelled order after so much effort.
Since this situation is linked to Best Buy’s delivery and logistics, only they can sort out any shipping, scheduling, or inventory issues. But once you have the fridge, LG is here to help with setup, troubleshooting, and warranty stuff. You can check out some tips on refrigerator care and maintenance right here: https://www.lg.com/us/support/product/lg-LY27S3240S.ASTCNA0. If you have any product questions or need help with future purchases, just send us an email at lgdigitalcare@lg.sprinklrsupport.com and we’ll be happy to assist you directly. ^Juvy
- Pros mentioned:Overall performance
LG fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great but had a dent on it when i got it delivered
I would recommend this to a friend Amazing fridge!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thia fridge is exactly what we were needing! The door in door is a great feature and the water/ice don’t take up too much of the freezer! Couldn’t be happier!
I would recommend this to a friendReplaced a GE 3 door unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better access to freezer than our previous bottom drawer freezer.
I would recommend this to a friendLG rules
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my LG fridge replacement, this one makes ice, hurray! The first one wouldn’t, but Best Buy took quick action, replacing it! We appreciated the fast service!
I would recommend this to a friendHappy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the set up. The side by side is more convenient than having the freezer drawer below because nothing gets buried. Water and ice work great.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Dissapointing ice maker.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice refrigerator but I was specially needing an ice maker that actually works after coming from a Samsung disaster (if you know you know!). Sadly, the ice maker cannot keep up with my husband and I. We use ice in a yeti each morning and make a protein smoothie in the evenings - nothing earth shattering over here. It only fills with ice 1/4 of the way and then takes hours to replenish the smallest amount of ice.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lauren. Thank you for sharing your experience with us regarding your LG Refrigerator (LY27S3240S) model. We understand how important it is to have a reliable ice maker, especially when you rely on it for daily use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
A few things that could help improve the ice production rate are ensuring that the ice maker’s water supply is not restricted and that the freezer temperature is set to the optimal level (around 0°F or -18°C). Sometimes, the ice maker may take longer to produce ice if the freezer temperature is too high, or if the water line is clogged. For more information, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-enough-ice--1338395755982.
We want to make sure you have the best experience with your fridge. Please send us a private message on social media @LGUSSupport, and our team will be happy to guide you through some troubleshooting steps or explore other solutions to help get the ice maker working at its best. ^Juvy
Don’t buy this fridge. Piece of junk!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this fridge it has been a complete nightmare. We got the fridge delivered and placed in the house. Once the ice started making the dispenser would not dispense the ice. We called Best Buy and they had the geek squad come out to look at it. Yep, ice maker wouldn’t dispense ice like we said. They had to order a whole new fridge because the fridge was so new there wasn’t replacement parts on it. Now, 3 months later the entire freezer and fridge went out. I had to throw away hundreds of dollars of food and had melted ice from the freezer all over my kitchen. I called Best Buy, they routed me to LG. They said they would put this in as a rush and it’s been 4 days and I still haven’t heard a word. I don’t want another replacement fridge and wish I could just get my money back. It’s been awesome living for this long without a fridge at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alice. Thank you for sharing your experience with us. We understand your concern about dealing with repeated issues with your LG Refrigerator (LY27S3240S) model, and we want to make sure we assist you as quickly as possible. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Since the refrigerator and freezer have stopped working, we recommend checking the power supply to ensure the appliance is properly connected and receiving power. Additionally, if you haven't already, please confirm whether the circuit breaker for the unit has been tripped, as this can sometimes cause a power disruption. For more help, you may visit https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542.
Please send us a private message on social media @LGUSSupport, and our team will prioritize resolving your situation. We’ll work to ensure you receive the support you need. ^Juvy
LG Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys were awesome. They were very cautious when they removed my old refrigerator as well as cautious bringing in the new one. They were efficient as well as quick
I would recommend this to a friendGreat Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and alao provided instructions on how the refrigerator worked. Very professional
I would recommend this to a friendGreat delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.William & Guy we’re in and out with the new Fridge installed and ready to use so quickly!
I would recommend this to a friend