Customer Ratings & Reviews
- Model:
- LY27S3240S
- SKU:
- 6573586
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers regard the 27.12 Cu. Ft. Door-in-Door Side-by-Side Refrigerator with SpacePlus Ice System highly for its door design, substantial capacity, and overall performance. Many appreciate the ample space and suitable size, along with its quiet operation and excellent lighting. However, some customers have expressed concerns about the ice maker's performance and the water taste.
This summary was generated by AI based on customer reviews.
LG Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys were awesome. They were very cautious when they removed my old refrigerator as well as cautious bringing in the new one. They were efficient as well as quick
I would recommend this to a friendDon’t buy this fridge. Piece of junk!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this fridge it has been a complete nightmare. We got the fridge delivered and placed in the house. Once the ice started making the dispenser would not dispense the ice. We called Best Buy and they had the geek squad come out to look at it. Yep, ice maker wouldn’t dispense ice like we said. They had to order a whole new fridge because the fridge was so new there wasn’t replacement parts on it. Now, 3 months later the entire freezer and fridge went out. I had to throw away hundreds of dollars of food and had melted ice from the freezer all over my kitchen. I called Best Buy, they routed me to LG. They said they would put this in as a rush and it’s been 4 days and I still haven’t heard a word. I don’t want another replacement fridge and wish I could just get my money back. It’s been awesome living for this long without a fridge at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alice. Thank you for sharing your experience with us. We understand your concern about dealing with repeated issues with your LG Refrigerator (LY27S3240S) model, and we want to make sure we assist you as quickly as possible. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Since the refrigerator and freezer have stopped working, we recommend checking the power supply to ensure the appliance is properly connected and receiving power. Additionally, if you haven't already, please confirm whether the circuit breaker for the unit has been tripped, as this can sometimes cause a power disruption. For more help, you may visit https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542.
Please send us a private message on social media @LGUSSupport, and our team will prioritize resolving your situation. We’ll work to ensure you receive the support you need. ^Juvy
Worst experience WVER
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give 0 stars if I could. Worst experience EVER. They offered free delivery for the “open box” fridge that I physically had eyes on in the store. Was supposed to be there in 4 days. Great, I thought. Then Monday comes and goes with no fridge. I get an email saying it’s “delayed because the store never sent it to the shipping facility” and it would be delivered in another 7 days. I email back and ask if I can pick it up from the store, they said yes. There is no physical way to contact a person in a Best Buy store. They can’t even talk to one another without email. RIDICULOUS. So I drive the hour to the store for them to say “we shipped it the day you bought it, it should be in Cleveland”. I bought it in cranberry pa and live in grove city. They physically drove past my house to get to Cleveland. Then Cleveland emails the store back and say they never receive it. They *lost* a fridge. 12 days after I bought it they now email again telling me to schedule a delivery day. The earliest option is in another 7 days from today. Also, RIDICULOUS. I finally cancelled. Best Buy- you will go out of business with this level of nonsense. I will never make another purchase with you. Thank you to Home Depot who delivered the fridge when the said they would with amazing customer service AND you can call them and get a person.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Luke. Thank you for sharing your experience with the LG Refrigerator (LY27S3240S) model. We understand dealing with repeated delivery delays, miscommunication, and ultimately a cancelled order after so much effort.
Since this situation is linked to Best Buy’s delivery and logistics, only they can sort out any shipping, scheduling, or inventory issues. But once you have the fridge, LG is here to help with setup, troubleshooting, and warranty stuff. You can check out some tips on refrigerator care and maintenance right here: https://www.lg.com/us/support/product/lg-LY27S3240S.ASTCNA0. If you have any product questions or need help with future purchases, just send us an email at lgdigitalcare@lg.sprinklrsupport.com and we’ll be happy to assist you directly. ^Juvy
Nice Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is totally functional. Nice icemaker, I like the external access. The only thing I don't like is that you pull from the bottom of the slide out drawers on the refrigerator side.
I would recommend this to a friendGreat Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and alao provided instructions on how the refrigerator worked. Very professional
I would recommend this to a friendGreat delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.William & Guy we’re in and out with the new Fridge installed and ready to use so quickly!
I would recommend this to a friendAlmost perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good refrigerator, except for the interior vegetable and fruit trays, are not very friendly. They open from the bottom of the tray instead of from the top, which is more convenient.
I would recommend this to a friendGreat fridge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Very easy to clean. Highly recommended.
I would recommend this to a friendWill check and look to buy at Bestbuy again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for home style and convenient. Save more money.
I would recommend this to a friendBeautiful and Deep
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge. I'm so glad we went with another side by side.
I would recommend this to a friendeeee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect item, food performance, amazing freeezing coolingggg
I would recommend this to a friendGreat value buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest complaint is the small door on the fridge it doesn’t seal well and has condensation around lip if you catch on sale around $1200 buy great fridge
I would recommend this to a friendNew refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice item but also I need a little Dror so can fit my cheeses inside
I would recommend this to a friendReplaced a GE fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, for the price. It is exactly what we needed and the quality is so obvious.
I would recommend this to a friendBest Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying it was so easy and the salesman made it a wonderful experience. The delivery crew were a pleasure and did a great job.
I would recommend this to a friendLG 27.12 Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace an older side by side refrigerator. The lack of handles takes a while to get used to.
I would recommend this to a friendLG Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is nice but ice maker takes forever to produce ice. After 24 hours it makes maybe half a tub of ice.
No, I would not recommend this to a friendBUY ANYTHING ELSE BUT THIS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this fridge for 5 months , what a piece of crap . If you shut the fridge door the freezer door pops open . I constantly have to check the doors , on several occasions my freeze food thaws and causes a ton of frost that needs to be cleaned out . The ice maker has to be reset at least twice a week . I would recommend going with any other fridge than this one . I going to have to put this one in the garage and spend another 2 grand on something different .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for sharing your experience with us. We understand your concern about dealing with multiple issues like the freezer door popping open and frequent ice maker resets with your LG Refrigerator (LY27S3240S) model. We strive to provide high-quality products that exceed our customer's needs and expectations.
For the freezer door, it might just be a little alignment issue or maybe the door seals aren’t closing quite right. It’s a good idea to check those seals to make sure they’re clean and in good shape since damaged seals can cause the door to pop open when you close the fridge door. Also, double-check that your fridge is level because sometimes an uneven appliance can mess with door alignment.
As for the ice maker, it could be something with water pressure or a setting. If you haven’t tried it yet, give it another reset and make sure the water supply is steady. If you need more help, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-refrigerator-ice-maker-and-water-dispenser-troubleshooting--1337884416316.
Don’t hesitate to send us a private message on social media @LGUSSupport, and our team will be happy to help you troubleshoot or look into other solutions for this issue. We really want you to be completely satisfied with your appliance. ^Juvy
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it looks like it will be lasting. Not sure as it’s a new product
I would recommend this to a friendNew Kitchen.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about the refrigerator except quick access door latch.
I would recommend this to a friend