Customer Ratings & Reviews
- Model:
- LY27S3240S
- SKU:
- 6573586
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 27.12 Cu. Ft. Door-in-Door Side-by-Side Refrigerator with SpacePlus Ice System highly for its door design, substantial capacity, and overall performance. Many appreciate the ample space and suitable size, along with its quiet operation and excellent lighting. However, some customers have expressed concerns about the ice maker's performance and the water taste.
This summary was generated by AI based on customer reviews.
Replaced a GE fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, for the price. It is exactly what we needed and the quality is so obvious.
I would recommend this to a friend- Cons mentioned:Ice maker performance
BUY ANYTHING ELSE BUT THIS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this fridge for 5 months , what a piece of crap . If you shut the fridge door the freezer door pops open . I constantly have to check the doors , on several occasions my freeze food thaws and causes a ton of frost that needs to be cleaned out . The ice maker has to be reset at least twice a week . I would recommend going with any other fridge than this one . I going to have to put this one in the garage and spend another 2 grand on something different .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for sharing your experience with us. We understand your concern about dealing with multiple issues like the freezer door popping open and frequent ice maker resets with your LG Refrigerator (LY27S3240S) model. We strive to provide high-quality products that exceed our customer's needs and expectations.
For the freezer door, it might just be a little alignment issue or maybe the door seals aren’t closing quite right. It’s a good idea to check those seals to make sure they’re clean and in good shape since damaged seals can cause the door to pop open when you close the fridge door. Also, double-check that your fridge is level because sometimes an uneven appliance can mess with door alignment.
As for the ice maker, it could be something with water pressure or a setting. If you haven’t tried it yet, give it another reset and make sure the water supply is steady. If you need more help, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-refrigerator-ice-maker-and-water-dispenser-troubleshooting--1337884416316.
Don’t hesitate to send us a private message on social media @LGUSSupport, and our team will be happy to help you troubleshoot or look into other solutions for this issue. We really want you to be completely satisfied with your appliance. ^Juvy
New Kitchen.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about the refrigerator except quick access door latch.
I would recommend this to a friendBest Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying it was so easy and the salesman made it a wonderful experience. The delivery crew were a pleasure and did a great job.
I would recommend this to a friendLG 27.12 Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace an older side by side refrigerator. The lack of handles takes a while to get used to.
I would recommend this to a friend- Cons mentioned:Ice maker performance
LG Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is nice but ice maker takes forever to produce ice. After 24 hours it makes maybe half a tub of ice.
No, I would not recommend this to a friend Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it looks like it will be lasting. Not sure as it’s a new product
I would recommend this to a friendSLOW ice machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do NOT recommend this refrigerator because of its extremely slow ice maker. Model LY27S3240S. Purchased January 2025. Even using the Ice Plus feature, which is supposed to temporarily boost production, it takes an entire day to fill the ice bin, which is not very big. Also, when using the door dispenser for ice, not only is it slow, it’s also pretty loud with straining sounds. And small ice pieces fly everywhere. To speed things along, we have resorted to grabbing ice straight from the bin. Another downside is that the bin is designed so you can't reach inside the bin. Instead, you have to remove the entire bin from the door to get access to the ice. The water dispenser is also slow so we stopped using that too. LG Live Chat affirmed the ice production speed: Standard Icemaker - 48 hours (first batch), 24 hours (succeeding).
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lori. Thank you for sharing your feedback with us. We understand your concern about experiencing slow ice production and the issues with the ice and water dispensers on your LG Refrigerator (LY27S3240S) model. We strive to provide top-notch products and exceptional services to ensure a smooth experience.
Based on the standard ice maker production time of 24 hours for succeeding batches, it can sometimes take longer than expected for ice to be produced. However, we agree that the process should be more efficient. As a potential troubleshooting step, we recommend checking if the freezer temperature is set to the optimal level of 0°F (-18°C) as this can impact ice production speed. Additionally, we suggest checking the water filter to make sure it's not clogged, which can also slow down water flow and ice production. For additional information, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-enough-ice--1338395755982.
We also understand your concern about the bin design, and we appreciate your patience as you work with the current setup. Please send us a private message on social media @LGUSSupport with more details, and our team will be happy to assist you with possible solutions or explore other options to improve your experience with the fridge.
We truly appreciate your feedback and patience. ^Juvy
The size
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a lot of space in the freezer and refrigerator.
I would recommend this to a friendLG Door in Door
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quick access door or door in door panel is not 100% sealed. It is creating condensation.
I would recommend this to a friendMagnets stick to the front!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple things we love about the fridge, but the delivery experience might be a highlight.
I would recommend this to a friendBeautiful Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clerk was knowledgeable and friendly. Delivery guys did a great job.
I would recommend this to a friendMrs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A practical and elegant model,you can put things in an organized way , I loved
I would recommend this to a friendAnthony Smith
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it,very pleased will make all my purchases from best buy. The sales person was on point
I would recommend this to a friendManger
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful and knowledgeable salesman. Pleasure to work with
I would recommend this to a friendSpace Plus Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat Buy had what we wanted and got it here when they said that they would: more can you want?
I would recommend this to a friend- Cons mentioned:Ice maker performance
Mrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Fridge but the ice maker portion is difficult to access and ice freezes inside the compartment which makes it difficult to remove the little bucket.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Aida. Thank you for sharing your feedback with us. We’re glad to hear you’re enjoying the overall performance of your LG Refrigerator (LY27S3240S) model, but we understand your concern about dealing with the ice maker compartment freezing up and making it difficult to access the ice bucket. We strive to provide high-quality products and ensure a smooth experience. To help resolve this issue, we recommend checking the following: Ensure the ice maker is correctly installed and leveled. Check the freezer temperature. Inspect the ice maker for any blockages or ice buildup. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-buildup-in-an-lg-refrigerator--20153121269970. Please send us a private message on social media @LGUSSupport with your unit's details if this persists, and we’ll be happy to assist you further to ensure your ice maker is functioning properly. ^Juvy
LG fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new fridge so far!! Great purchase!! Got for a great price too!!
I would recommend this to a friendNice Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge, ice/water dispenser is a pain in the butt.
I would recommend this to a friend- Pros mentioned:Overall performanceCons mentioned:Water taste
Old version was better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No outside handle donut is easy to slam the door Very dim light Steel leaves marks easily Fridge works fine though Water still tastes strange after two months Changing between water and ice not easy But it is cheaper
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate your feedback on the LG Refrigerator (LY27S3240S) model. It’s great to hear that the fridge is functioning well, but we understand the concerns about the handle, lighting, and water taste. We strive to provide top-notch products that exceed our customer's needs. For the dim light, ensure the bulb is properly installed and consider replacing it with a higher wattage bulb if possible. For the strange water taste, try flushing the water system by running several gallons of water through the dispenser to clear any residual tastes from the system. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad--20152715525208. If you need further assistance or have more questions, please reach out to us on social media @LGUSSupport. We’re here to help and address any additional concerns you may have. Thank you for choosing LG. ^Juvy