Customer Ratings & Reviews

Hello, Terry. We appreciate you reaching out and sharing your experience with your LG Refrigerator. We understand that the interior layout and ice maker performance have not met your expectations. No worries, we'll keep your feedback documented.

For more details on the features of our LG Refrigerators and to browse different models that may better suit your needs, please visit our website: https://www.lg.com/us/refrigerators -Shae

Hi, there. Thanks a bunch for the awesome feedback on the LG Refrigerator (LY27S3240S) model! We're really happy to hear it's working out for you and that you'd recommend it to others—that truly means a lot. If you want to know more about the product, maintenance, and support resources, just check out https://www.lg.com/us/support/product/lg-LY27S3240S.ASTCNA0. And if you need any more help, don’t hesitate to drop us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re always here for you! ^Juvy

Hi there, Tyler. We understand your inquiry about the LY27S3240S and appreciate you sharing your experience. It sounds like the door-in-door compartment on your side-by-side wasn’t latching correctly, which can make accessing items and maintaining temperature more difficult.

Troubleshooting Tip: If the door-in-door latch isn’t closing properly, first check that nothing is obstructing the gasket or latch mechanism—sometimes a small item or piece of packaging can block the seal. Next, inspect the hinge screws on the door-in-door panel: using a Phillips-head screwdriver, slightly tighten the top and bottom hinge screws (do not overtighten), then gently lift and close the panel to ensure it aligns evenly with the main door. Finally, place a small level on the door to confirm the entire refrigerator is sitting perfectly plumb; if the cabinet is slightly tilted, the door-in-door might not seat flush. These simple adjustments can often restore proper latching and improve usable space.
https://www.bestbuy.com/site/lg-27-12-cu-ft-door-in-door-side-by-side-refrigerator-with-spaceplus-ice-system-stainless-steel/6573586.p?skuId=6573586
Since you’ve already exchanged your side-by-side for a French door model, please feel free to reach out if you ever need guidance on your new unit. If you have any lingering questions or would like further assistance—whether it’s understanding features, checking installation alignment, or learning maintenance tips—please send us a private message on social media @LGUSSupport. We’re here to help you get the most out of your LG refrigerator. —Renzo

Hi, Hawaii. Thank you for sharing your experience with us regarding the LG Refrigerator (LY27S3240S) model. We understand your concern about your unit's water dispenser having a chemical smell and taste. We appreciate you giving the model a second chance before switching. We strive to provide reliable, high-quality products that exceed our customers' needs and expectations.

What you described is sometimes caused by new water lines, filters, or internal plastic components that haven't been fully flushed. For future reference, we recommend dispensing and discarding at least 2–3 gallons of water after installation and replacing the first full batch of ice to help remove any residual taste or odor. Additionally, running a few cycles of water through the dispenser line and allowing the unit to fully cycle for 24 hours can often resolve the issue. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-water-or-ice-tastesmell-bad--1337887827042.

We’d still love the chance to assist further and answer any additional questions you may have about your unit or how to best prepare them for first use. Please feel free to send us a private message on social media @LGUSSupport so we can assist you directly.

We appreciate your feedback and thank you for giving LG a try. ^Juvy

Hi, Lili. Thank you for sharing your experience with the LG Refrigerator (LY27S3240S) model. We’re glad to hear that you’re happy with the refrigerator itself, but understand your concern about the delivery and installation process doesn't meet your expectations. We strive to provide excellent services and ensure a smooth experience.

If you have specific issues with the delivery service, we recommend contacting Best Buy customer service at 888-237-8289 to provide your feedback. Your experience is valuable, and it helps improve services for everyone.

If you have any questions or need further assistance with your refrigerator, please feel free to reach out to us via private message on social media @LGUSSupport. We're here to help. Thank you for your understanding, and we hope you enjoy your new refrigerator. ^Juvy

Hi, Hsong. Thank you for sharing your feedback on the LG Refrigerator (LY27S3240S) model. We understand your concern about the challenges with the initial unit and its replacement. We strive to provide reliable, top-notch products that meet our customer's needs and expectations. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy

Hi Mike.

Thank you for your feedback. We understand that fitting the LG LY27S3240S refrigerator into your space has been challenging. To help ensure you select the right appliance for your needs, please reach out to us directly.

Send us a private message on our social media platform via @LGUSSupport, and our team will assist you with finding the best solution and provide guidance on selecting an appliance that fits your space requirements.

We look forward to helping you find the perfect fit. ^Sam