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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1479 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the refrigerator's overall performance, ample storage space, sleek design, and appropriate size. Many appreciate the quiet ice machine and precise temperature control. However, some customers have expressed concerns about the ice maker's ability to completely fill the ice bucket. A few have also noted an undesirable plastic taste in the water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,479 reviews
  • Pros mentioned:
    Design, Storage space

    Rated 4 out of 5 stars

    Happy with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this refrigerator for my mom since she wanted more space.She is very happy with the storage space and design.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Storage space

    Rated 5 out of 5 stars

    FRIDGE

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ecxellent fridge,lots of space, nice style, have extra container for ice. Very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Storage space

    Rated 5 out of 5 stars

    LG- 27.2 cu ft Side Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Very spacious in both the refrigerator and freezer sections. Easy to maintain the stainless steel front. Will purchase LG products in the future as needed.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look of it and it is working great. Wasn’t sure about no handles but it I love not having the handles stick out.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet side by side

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints for the last refrigerator I owned, it lasted 18 years and was still working when replaced it. This LG gives me much more room and is quiet. Love the side by side design (don't understand why one would want the freezer on the bottom). I did not want the unit with "designer" ice cubes opting instead for the extra shelf of freezer space. Hope this LG lasts as long as the last one. So far I love it and have not complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Storage space

    Rated 5 out of 5 stars

    LG side by side

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious! Love that the ice maker is in the door to free up even more space in freezer! Looks great too!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We love to see this feedback! Welcome to the LG family. ^Jennifer LG

  • Pros mentioned:
    Overall performance, Storage space

    Rated 5 out of 5 stars

    TerryR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality spacious and beautiful you will be very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator, spacious, very nice looking.

    I would recommend this to a friend
  • Cons mentioned:
    Water taste

    Rated 2 out of 5 stars

    Stay away from LG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the taste of water is important to you then I would not recommend this fridge. I would also not recommend LG as their customer service has gone down drastically. I have called several times regarding our water issue and have done what they recommended (change the water line to a pex line) and it didn't change the taste. I started the calls from the onset of getting our fridge. Recently I called back and it was promised that a supervisor would call me back. It has been a week and still no call. They previously told me they would send a tech out to check on our water dispenser and they did not follow through on that. I will not be purchasing an LG appliance again. Our old fridge was an LG and had great success with Geek Squad as that fridge had challenges with the ice maker (it ended up being a recall situation). I figured it was safe to go with LG again however I was wrong.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, StephanieB. Thank you for sharing your experience with your LG 27.2 Cu. Ft. Side-by-Side Refrigerator with SpacePlus Ice.

      We understand your inquiry regarding the persistent water taste issue and the challenges you have faced with reaching a resolution through customer service. We recognize that not having access to great-tasting water from your refrigerator is disappointing, especially after taking steps like changing the water line as recommended.

      We would like to look into your case and ensure the promised steps, like the supervisor callback and technician visit, are addressed.

      Simple Troubleshooting Step: Please verify that you are using an official LG certified water filter and that it has been replaced recently and properly installed. An uncertified or old filter can significantly impact the water taste.
      https://www.bestbuy.com/product/lg-27-2-cu-ft-side-by-side-refrigerator-with-spaceplus-ice-stainless-steel/JJ8VPZS9LF
      For further assistance and to check on the status of your existing case and previous communications, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo LG

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Really really happy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Refrigerator. So the big thing, is the door shelves are huge. Tons of storage in those alone. It was at first hard to get used to, having the handles built in, except sticking out, but it makes it WAY BETTER, because the handles are usually sticking out and can be in the way when opening. Great ice maker, super simple, nice small ice cubes. So far this is a great buy and it looks great in our kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great new LG 27 cu ft refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge arrived at the early end of the scheduled time. The crew delivering it were very professsional. Had to take the front door off and the temperature was 105 degrees outside. Had it back on in less than 5 minutes. The fridge is great. It makes great ice and cold water through the door. All in all, the experience of buying the fridge and getting it installed exceeded our expectations. Thank you Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    LG works for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice unit for a nice price. ice maker a bit strange but works well. I am pleased with my refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work perfect. Have a great space and is perfect for my houses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator , it is all what I wanted and easy to clean and keep neat and tidy, it is good to have a larger freezer part on the left side . I can keep seafood separate from meat and vegetables from bread products.I had to get use to open the doors without handles but I like it a lot , the water and ice function is great and works well. All in all I would recommend this refrigerator for the excellent -price .

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Does the job, well!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife wanted white. Check. A side by side. Check. Quiet running. Check. Plenty of space for what you need. The only thing the wife missed from the old refrigerator was some drawers. Other than that, very satisfied. A basic refrigerator without all the electronics you don't really need.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really liking my new refrigerator. it is large shiney and excited to have an automatic ice maker again. Filtered water is key also

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Storage space

    Rated 5 out of 5 stars

    good refrigerator with good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG refrigerator works perfect in terms of cooling function, storage space and cool outlook.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Good product lots of space.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is operating as expected. Ice making is a little slow. Our kitchen has a tile floor with an uneven level between the tiles which causes the refrigerator to be tilted backwards. There is no roller adjustment to make the rear of the refrigerator higher. We like the amount of space in the refrigerator and the ice maker being mounted on the freezer door frees up a lot of space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "Efficiency and Elegance: The LG Side-by-Side Refr

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG 27.2 Cu. Ft. Side-by-Side Refrigerator with SpacePlus Ice in Stainless Steel is a kitchen essential! The spacious design, along with the efficient ice feature, makes it perfect for any family. The stainless steel finish adds a touch of elegance, making it a stylish and practical addition to any home. Highly recommended for anyone looking for a reliable and functional refrigerator!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for $1200 dollars it was the best deal ever The product is extra big I have so much storage in the freezer and fridge raider love the icemaker

    I would recommend this to a friend