Customer Ratings & Reviews
- Model:
- LRFS28XBD
- SKU:
- 6532717
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the spacious interior, the ice maker and water dispenser, and the overall performance of this 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate the design and quiet operation. However, some customers have reported issues with the doors, including difficulty closing and dents upon arrival, and a few have expressed concerns about the shelving configuration.
This summary was generated by AI based on customer reviews.
Good refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's what we expected. We can't review ice maker as installers were not allowed to connect it to our existing copper line. The guys were efficient and friendly and didn' break anything...so better than most.
I would recommend this to a friend- Pros mentioned:Overall performance
LG refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator. Would definitely recommend this.
I would recommend this to a friend More light needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked this fridge in general but it was dimly lit with only one light at the top. We ended up returning it.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Terrible appliances
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud slamming doors , ice maker stops up all the time and not much storage do not buy this product and Best Buy only gives you 15 days to return product terrible company
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, TroyC. Thank you for sharing your experience with us. We understand your inquiry regarding the door noises and ice maker issues on your LG LRFS28XBS refrigerator. Some noises like door closing sounds and ice dropping are part of normal operation, but if the noise is louder than usual, please try these steps:
Ensure the refrigerator is level and the doors are properly aligned to reduce slamming noises.
Check the ice maker for any obstructions or ice buildup that may cause clogging.
If the ice maker is not connected to water, switch its power to OFF to prevent loud operation.
For more details, please visit our support pages on common refrigerator noises and ice maker troubleshooting:
(LG Refrigerator - Common Noises From an LG Refrigerator - https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479
LG Refrigerator - Troubleshooting Ice Maker Noises On My LG Refrigerator - https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-maker-noises-on-my-lg-refrigerator--20151808541249
If you need further assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your patience. —Renzo
Good, but needs more.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator works just right for the price point. Just a few missteps on this unit, the freezer does not generate ice cubes and only dispenses from the frontal water dispenser. Shelf sizing is standard but bad design regarding use of space. Otherwise, it does its job and generally an OK product for simple use.
I would recommend this to a friendLG products are crap.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second LG Refrigerator we have purchased. The first we had to have to compressor & icemaker replaced. We then had trouble with the freezer. By now it was outside the warrenty. We bought another LG to replace the old one. We did this to keep all the appliences matching. The new LG refrigerator has a problem with the water filter. Have had Best Buy out twice. The first tech. said I needed to buy the filter from Best Buy. Which I did. I request to have one of their techs install it. He came out and could not get the filter installed. He said the refrigerator needed to be replace and he had to call customer service. He went out to the front yard to call customer service. He then got into his truck and drove off. I called Best Buy and they didn't have any idea what was going on. They then told me I had to call LG. At his point I told them they would have to call. Whick they did I'm on hold now for the second time. (got cut off the first time).
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ThomasK. Thank you for sharing your experience with us regarding your LG 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - PrintProof Black Stainless Steel. We understand your inquiry and the difficulties you have encountered with your first unit, as well as the current challenge with the water filter installation on your new refrigerator. We understand that having issues with the retailer's service process and product components is concerning.
We want to assure you that we are committed to providing reliable appliances. Regarding the water filter issue on your new refrigerator, the filter is designed to twist and lock into place easily. A common tip is to ensure the new filter is aligned correctly and pushed in firmly before twisting it to the locked position.
https://www.bestbuy.com/product/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-black-stainless-steel/JJ8VPZRHLK
For further assistance, specific troubleshooting for the water filter housing, and any concerns you may have regarding your PrintProof Black Stainless Steel Refrigerator's performance or service, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Lg fridgr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This USA wonderful fridge. There’s lots of room in the freezer and the fridge the ice and water in the door is great. It keeps the door closed while getting ice
I would recommend this to a friendLG Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really pretty, large on the inside, sleek and shiny on the outside. I love it signals when the refrigerator has been opened too long or a door isn’t close all the way. It’s NEW and Fancy.
I would recommend this to a friend
Great service
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service Gary was awesome and got a great fridge for me
I would recommend this to a friendBeware of cooling issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge in June 2023 along with a 5 year Geek squad warranty. In June 2024 my ice maker stopped working and was getting IF E erorrs on the display. Geek squad came out and determined the cooling fan needed to be replaced. They came back out a week later to fix. Then in Late September my fridge stopped cooling (52 degrees) and tons of food spoilage. Sears had to come out for 3 attempts at repairs. In the end they believed they needed to replace the compressor fan however the first part they ordered didn’t work as expected. The second time they came out they said they were going to order a few different parts and the appt wasn’t for another 3 weeks. Come to find out they never ordered the parts. I called Best Buy and after some research and investigation they provided the best customer service and approved an exchange. So while I will never buy an LG fridge again, I highly recommend the the geek squad protection plans as it covers food spoilage and repair costs and depending on the circumstance, an exchange. Also a big shout out to Best Buy customer service for providing an excellent customer experience. It is because of their service I keep buying from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with us. We truly understand your concern about dealing with ongoing issues with your LG Refrigerator (LRFS28XBD) model. We strive to provide top-notch products and exceptional services to ensure a smooth experience. We’re happy to hear that Best Buy and Geek Squad were able to provide the support and service you needed for your warranty. It's great to know that they were able to assist with an exchange, but we sincerely regret that your experience with the fridge was not up to the standard you should expect from LG.
We are constantly working to improve our products and services, and your feedback is invaluable. If you ever reconsider purchasing another LG appliance in the future, we’d be happy to provide support to ensure a better experience. Please don’t hesitate to reach out to us on social media @LGUSSupport if you have any future questions or concerns about LG products.
We appreciate your patience throughout this process and are grateful that Best Buy provided such excellent service. ^Juvy
Customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great delivery people r the worse I ever dealt with
I would recommend this to a friendLG Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, a great refrigerator just the shelves aren't as accommodating as would like?
I would recommend this to a friendLg refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent replacement for what we had. Bigger freezer and similar to what we had at our last house. So day so good.
I would recommend this to a friendBest buy appliance sales
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great frig good space management and features easy to use Great experiwnce with delivery and promotions
I would recommend this to a friendGood refrigerator
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice refrigerator, but the doors slam and need to be adjusted. Not sure how to do that.
I would recommend this to a friend- Cons mentioned:Ice maker
Regrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker did not work. I had to return the item. will not buy it again
No, I would not recommend this to a friend Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice and water dispenser. I had a problem with the first one that was delivered. They brought me a new one a few days later. No problems.
I would recommend this to a friendSatisfactory Rating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't seem to have as much space as we thought we were going to have.
I would recommend this to a friendLG better than Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge. Was A little disappointed with ability to move shelving. But already returned one side by side fridge which didn’t fit so felt wierd about changing again. Freezer is huge.
No, I would not recommend this to a friendThe best refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item i buy it again i recommend it to anyone
I would recommend this to a friend