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Customer Ratings & Reviews

$1,799.99
Save $1,200
Comp. Value: $2,999.99

Customer reviews

Rating 4.6 out of 5 stars with 1090 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the impressive capacity, overall performance, and appealing design of the 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate its perfect size and quiet operation. However, some customers have expressed concerns regarding the ice maker's functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,090 reviews
  • Rated 5 out of 5 stars

    Perfect item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator with accessories, very smart item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase. I love that it tells me the temperature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    david and cindy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far, we are very happy with our purchase. With the LG refrigerator...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product easy to operate like the price and good features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Appliance Package

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our LG appliance package! Thank you Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NSH

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service and good products quality and great prices

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great frig but it is taking a long time for the water to filter out so it doesn't have a bad taste.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr. Thomas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service from the initial purchase to the delivery staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge color and storage options fits my kitchen great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Returned this refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just didn't like it. The temperature was not cold enough and the water was warm.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent experience!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent process and sales rep was great to work with!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Very small ice maker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be aware that this model does not come with a bottom ice maker. Very deceiving product description. Even the sales guy thought it had two ice makers

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand your concern when a product doesn’t match expectations, especially when it comes to features like ice makers. For clarity, it’s important to verify product specifications before purchase. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. Your feedback about the product description is invaluable and helps us improve how we present information.

      If you’re still looking for a refrigerator with a bottom ice maker or have any other questions, we’d love to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you find the right solution. We appreciate your understanding. ^Juvy LG

  • Rated 5 out of 5 stars

    Generally great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We liked the door dispenser and the easy access ice maker

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I would have gone with the counter depth as this one is huge. Also, ice bin for the door does not hold much. You always have to empty to the lower freezer ice bucket. Which I’m scared of because of the plastic mechanism that latches the upper door ice make opening.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Replaces old Whirlpool side by side refrigerator.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying new LG French Door refrigerator. Like freezer being on the bottom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the water and ice dispenser in the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dan B

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge! Got to set temps fast and has stayed there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the amount of space I have in this refrigerator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever,I would recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Best Buy Value!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price. Delivered on time.

    I would recommend this to a friend