Customer Ratings & Reviews
- Model:
- LRFS28XBD
- SKU:
- 6532717
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the spacious interior, the ice maker and water dispenser, and the overall performance of this 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate the design and quiet operation. However, some customers have reported issues with the doors, including difficulty closing and dents upon arrival, and a few have expressed concerns about the shelving configuration.
This summary was generated by AI based on customer reviews.
Great fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge color and storage options fits my kitchen great
I would recommend this to a friendExcellent experience!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent process and sales rep was great to work with!
I would recommend this to a friend- Cons mentioned:Ice maker
Very small ice maker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware that this model does not come with a bottom ice maker. Very deceiving product description. Even the sales guy thought it had two ice makers
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand your concern when a product doesn’t match expectations, especially when it comes to features like ice makers. For clarity, it’s important to verify product specifications before purchase. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. Your feedback about the product description is invaluable and helps us improve how we present information.
If you’re still looking for a refrigerator with a bottom ice maker or have any other questions, we’d love to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you find the right solution. We appreciate your understanding. ^Juvy
Replaces old Whirlpool side by side refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying new LG French Door refrigerator. Like freezer being on the bottom.
I would recommend this to a friendGenerally great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked the door dispenser and the easy access ice maker
I would recommend this to a friendAverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have gone with the counter depth as this one is huge. Also, ice bin for the door does not hold much. You always have to empty to the lower freezer ice bucket. Which I’m scared of because of the plastic mechanism that latches the upper door ice make opening.
No, I would not recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the water and ice dispenser in the door.
I would recommend this to a friendDan B
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge! Got to set temps fast and has stayed there
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever,I would recommend this product.
I would recommend this to a friendGood product, bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this out of box. Never again. I could get it delivered faster but it would take two days, one to deliver, one to hook up or I could wait longer to get it all in one day. It's a refrigerator, it had to be done all in one day. The wrong handles were sent, it's taken me an additional almost 4 weeks after delivery to get that rectified. I've been given misinformation nearly every time I called. It's been an extremely frustrating process.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Susan. Thank you for taking the time to share your feedback on the LG Refrigerator (LRFS28XBS) model. We're sorry to hear about the problems you faced with your recent purchase. Our goal is to give great service and ensure a smooth experience. We are working on fixing the issues you mentioned and are dedicated to resolving your concerns quickly and correctly. We appreciate your patience while we work on this process. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Great fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the amount of space I have in this refrigerator.
I would recommend this to a friendAnother Best Buy Value!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price. Delivered on time.
I would recommend this to a friendMs. Connie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I have ever made. Recommend to family
I would recommend this to a friendLoud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is louder than a 30 year old pop machine in a high school cafeteria. You can hear it running from 2 miles away. I cannot believe how loud it is. Love the fridge aside from how annoyingly loud it is.
No, I would not recommend this to a friendLG French Door Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service, nicely installed and friendly staff !
I would recommend this to a friendRip off delivery charges
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was charged for delivery even though salesman promised free delivery. Also, delivery people wouldn't place old frig by the road for garbage pickup without charging $60.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us regarding the delivery charges for your LG 27.7 Cu. Ft. French Door Smart Refrigerator, model LRFS28XBS. We understand your inquiry about the discrepancy in delivery costs. Delivery and haul-away charges are handled by the retailer, in this case, Best Buy.
https://www.bestbuy.com/site/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/6532722.p?skuId=6532722
We'd like to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
LG Fridge critique
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good so far. Salesmen we dealt with at BB in Greenwood were extra ordinary.
I would recommend this to a friendFrench door smart refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my new refrigerator, just wish ice cubes were a little bigger
I would recommend this to a friendLg fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge for the price so far so good as of now
I would recommend this to a friend
Don't purchase from Best Buy
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge itself is fine. The Customer Service is horrible when it came to the free delivery and installation. The delivery was fine until it came time for them to install my fridge. The attachment was too short, replacement they sent was again too short, finally got the correct part and their service team refused to complete the installation because of the routing to my water valve was behind a few cabinets. Which the first and 2nd team did not mention would be an issue. The 3rd team that came spoke very little English. The Customer Service lady they had call me basically said I was out of luck, hire a plumber, said have a great day, and hung up on me. Horrible customer service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kerra. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand how important proper installation is, and it’s clear that the service you received fell short of expectations. We strive to provide exceptional services and ensure a smooth experience.
To help move this forward, we recommend contacting Best Buy customer service at 888-237-8289 to discuss your installation concerns. They may be able to facilitate a resolution or provide assistance with arranging a plumber if necessary.
If you’d like to discuss this further or need additional support, please send us a private message on social media @LGUSSupport. We're committed to ensuring you receive the assistance you deserve. We appreciate your feedback and are here to help. ^Juvy