Customer Ratings & Reviews
- Model:
- LRFS28XBD
- SKU:
- 6532717
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the spacious interior, the ice maker and water dispenser, and the overall performance of this 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate the design and quiet operation. However, some customers have reported issues with the doors, including difficulty closing and dents upon arrival, and a few have expressed concerns about the shelving configuration.
This summary was generated by AI based on customer reviews.
Review of LG Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Left door is very heavy due to ice maker. H
I would recommend this to a friendnew fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paint chipped off new refrigerator but otherwise its been great!
I would recommend this to a friendSpace limiting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get shelves to sit in position that will maximize space
I would recommend this to a friendDecent, not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job but doesn’t stand out as extraordinary
No, I would not recommend this to a friendDamages easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love how this fridge works but the material on the doors is so soft that it dents very easily.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Ater. We understand your inquiry about the LG refrigerator, model LRFS28XBS. We understand that the material on the doors dents easily. For further assistance and to explore possible solutions for any specific concerns you may have, please send us a private message on Social Media @LGUSSupport.
https://www.bestbuy.com/product/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/JJ8VPZR6YW
We appreciate your patience. —Renzo
Wrong item sent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased this refrigerator, I was told that I had two icemakers after receiving it and having it for 24 hours, I realized it only had one icemaker I subsequently had to get it exchanged and pay more money not a happy camper
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JosephF. We understand your inquiry regarding the LG - 27.7 Cu. Ft. French Door Smart Refrigerator in PrintProof Stainless Steel. We appreciate you sharing your experience and the situation with the icemaker. We certainly want to ensure you have the correct information about the unit you received. We would like to look into the specifications of your model and the concern about the dual icemakers. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport.
https://www.bestbuy.com/product/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/JJ8VPZR6YW
We appreciate your patience. —Renzo
Pending
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting on tech to return and adjust doors which do not close properly
I would recommend this to a friendBest Buy is a rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great. Best Buy on the other hand, not so much. When I purchased they said I would receive $80 in rebates, but once the rebate came in it was only $50. The return period on fridge is 2 weeks and it took 2 weeks and a day to receive the rebate. They have their scam down to a science
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jonathon. Thank you for sharing your feedback with your LG Refrigerator (LRFS28XBS) model. We understand your concern regarding the rebate amount you received from your purchase. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
Since this issue is related to the rebate program offered by Best Buy, we recommend contacting their customer service directly at 888-237-8289 to inquire about the discrepancy in the rebate amount. They will be able to review your purchase details and the rebate terms to provide the necessary assistance.
For further assistance, please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. ^Juvy
Used refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought as new but was delivered as open box used.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Avoid!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The icemaker stopped working after a week, hearing ThinQ has lot of lawsuit for this problem.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ronaks. Thank you for sharing your experience with us. We understand that the ice maker in your LG Refrigerator (LRFS28XBD) model is causing concern, and we want to help resolve the issue. We strive to provide reliable, high-quality products and ensure a smooth experience. As a first step, please try resetting the appliance by unplugging it for about 10 minutes and then plugging it back in to see if that resolves the issue with the ice maker. For more help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. If the problem persists, we encourage you to send us a private message on social media @LGUSSupport, and we’ll assist you further to explore a solution. We’re here to help and ensure your satisfaction. ^Juvy
Not worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The handle on the freezer already broke. So disappointed on how cheaply made appliances are now a days.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Idela. Thank you for sharing your experience with your LG Refrigerator (LRFS28XBS) model. We understand how important it is for the freezer handle to remain sturdy for everyday use.
One step you can try is to check the handle’s mounting screws and brackets to ensure they haven’t loosened—sometimes tightening them can restore stability if the handle hasn’t fully detached. Replacement handles and parts are available through LG’s authorized distributors, and you can explore options here: https://www.lg.com/us/support/parts-accessories. If you’d like further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help coordinate repair or replacement solutions. ^Juvy
Misleading salesman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissatisfied because the salesman told us that this refrigerator had a dual ice maker. It only has one ice maker
No, I would not recommend this to a friendok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switching from ice to water and vice versa is annoying.
I would recommend this to a friendGarbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this fridge on December 26, 2023 it was delivered January 4, 2024. The fridge no longer cools it says it’s set at 33 degrees all my food has gone bad. I’m still waiting on service from the manufacturer. Not happy at all. Save your money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ronnie. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand your concern about receiveinga new fridge that’s not cooling properly, especially after all the trouble with your food spoiling. We strive to provide high-quality products that exceed our customer's needs and expectations.
For the cooling issue, we recommend checking if the temperature settings have been properly adjusted and ensure the ventilation openings inside the fridge are not blocked by items. Also, try turning the fridge off and back on to reset the system. If these steps don’t resolve the issue, we recommend contacting LG support or the technician again to address any potential compressor or cooling system malfunctions. For more help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you with further troubleshooting and ensure service is expedited for you.
We appreciate your patience, and we’re committed to helping you resolve this. ^Juvy
Not user friendly at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot adjust the shelves to accommodate a tall bottle. Tall bottles can only fit in 1 shelf in the door. Not very happy about this. Also do not like the fact that I have to open both doors to pull out drawer, the alarm bells dings all the time and drives you nuts.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, DenaS. Thank you for taking the time to review the LG Refrigerator (LRFS28XBS) model. We appreciate your feedback and apologize for any frustration or inconvenience you have experienced with the usability of the refrigerator. We understand how important it is to have a refrigerator that meets your needs and provides convenient storage options. Regarding the design of the refrigerator doors and drawers as well as the shelves to accommodate a tall bottle, we apologize if it caused any inconvenience for you. We appreciate your feedback on this matter and will take it into consideration for future design enhancements. To obtain more detail on your LG product, you can download it's owner's manual through this link: https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. If you have any further questions or need assistance, please feel free to send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to assist you every step of the way. ^Juvy
- Cons mentioned:Ice maker
Not making water cold
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not making cold water and you have to wait for ice too.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LRFS28XBS refrigerator is not making cold water and you're having to wait for ice as well!
I can imagine how frustrating it must be to deal with this issue, especially when you're relying on your fridge to keep your food and drinks at the right temperature.
I want to assure you that I'm taking your concern seriously and I'm here to help. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Average Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average Fridge,,………………………………………………………………. ………………….
No, I would not recommend this to a friendFan motors keep failing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan motors keep failing. At 14 months (just outside of the manufactures warranty) one of 2 fan motors went out. Now 2 months after the 2nd went out....
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eric. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBD) model. We understand your concern about repeated fan motor failures can be, especially when they occur shortly after the warranty period ends. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth and seamless experience. For this issue, we recommend ensuring the refrigerator is not overfilled, as blocked vents can strain the fans. Additionally, regular cleaning of the condenser coils can help prevent overworking the system. If you’ve already addressed these maintenance steps and the issue persists, professional inspection may be necessary.
Please send us a private message on social media @LGUSSupport. Our team would be happy to explore possible solutions and assist with finding a resolution. Your satisfaction is important to us, and we’re here to help. ^Juvy
Not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made humming noises, i returned it, the space is okay. Seems cheap.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Henry. We understand your experience with the humming noises and acknowledge your feedback about the LG Refrigerator. We hear you and thank you for bringing this to our attention. You can explore more about our products and their features at: https://www.lg.com/us/home-appliances. -Shae
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worste experience ever, never got the fridge they had problems with everything from sales to delivery, unprofesional
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AldoM. Thank you for sharing your experience with us. We understand your inquiry regarding the LG LRFS28XBS refrigerator and the issues you faced with sales and delivery. We strive to provide the best service possible, but as this was a purchase through Best Buy, we recommend reaching out to them directly for assistance with resolving any sales or delivery concerns.
https://www.bestbuy.com/site/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/6532722.p?skuId=6532722
Please send us a private message on Social Media @LGUSSupport if you need any product-related support, and we’ll be happy to assist you. We appreciate your feedback.
—Renzo