Customer Ratings & Reviews
- Model:
- LRFS28XBD
- SKU:
- 6532717
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the spacious interior, the ice maker and water dispenser, and the overall performance of this 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate the design and quiet operation. However, some customers have reported issues with the doors, including difficulty closing and dents upon arrival, and a few have expressed concerns about the shelving configuration.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Works for 1 Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received the fridge 3/9/24, and the freezer fan stopped working on 4/11/25 (13 months of use and outside of their 1 year warranty). Quite unreasonable for a nearly $2,000 appliance that we've only used for a year - in our kitchen (not even in a garage or any extreme conditions). FF E error code started several months ago. LG's website recommends unplugging/plugging back in. Error code eventually returned after trying a couple times until the unit stopped working altogether (this just so happened to be after the 1 year warranty was up). It is spacious, I do like the look, and mostly did its job for 1 year. Unfortunately, we purchased this item to keep our food and drinks cold and frozen, and it no longer does that - so 0 stars. Cannot recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jamie. We appreciate you taking the time to share your detailed experience with the LG Refrigerator (LRFS28XBS) model. We understand your concern about having the freezer fan fail just outside the standard warranty window—especially after using the appliance under normal household conditions.
The FF E error code indicates an issue with the freezer fan motor. While power cycling can be a temporary fix, the recurring error suggests that the motor itself may require replacement. In some cases, excess frost or airflow blockage may contribute to this issue, so checking the freezer for frost accumulation or improper airflow could be helpful in the short term. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-error-code-list--1441392048805.
Please send us a private message on social media @LGUSSupport so we can examine your case more closely and explore available options for service or support beyond the warranty. We’re here to help get your refrigerator back to keeping things cool. ^Juvy
- Pros mentioned:Overall performance
Good fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected, looks great. No problems with it so far.
I would recommend this to a friend Good Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the extra space. It has helped my large family.
I would recommend this to a friendAward winning salesman!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman Todd was fantastic to work with. Extremely knowledgeable!!
I would recommend this to a friendDont buy LG Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy an LG refrigerator. There have been a few class action law suits and I am going to be joining one soon. After only 5 years the compressor as is almost always the case has failed. We lost about $500.00 worth of food which included food in the freezer. Repair plus food is over $1000.00. Do not rely on Best Buy review. Do your homework and save yourself aggravation and a lot of money in the future. Unconscionable that they put these products out there
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand your concern about dealing with a failed compressor, especially after just a few years of use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
While the compressor failure is not a common issue, we always recommend ensuring the unit is kept at the proper temperature settings and that regular maintenance (like cleaning the coils) is done to help prevent issues. If your refrigerator is still under warranty, or if you need further assistance, we’d love to help guide you through possible solutions.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you with further troubleshooting, warranty details, and the next steps to get your unit back to optimal performance. We're here, always ready to help! ^Juvy
Door rattles loudly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The right side door rattles extremely loudly since day 1. We can hear it throughout the house as it shakes all of the contents in rhe door. LG sent someone to repair it and said there was nothing they could do. LG refused to fulfill the warranty. Considering the $2k+ we paid for this unit, we are very disaapointed in the noise level. The old fridges from the 90s are silent compared to this thing. Would not reccomend this unit or any LG fridge.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding the LG Refrigerator (LRFS28XBS) model. We understand how frustrating it can be to have a noisy appliance, especially when it disrupts the peace and tranquility of your home. Please know this is not the experience we want you to have with our products, as we strive to provide our customers with reliable and high-quality products. We're here to help you resolve this issue promptly. Please visit this link: https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator-CT10000021-20150292153479#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Nice fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room, tall water dispenser is a plus, the ice maker is on the door not in the fridge, hence lots of room. Does it's job, freezes stuff and keeps things cold. Time will tell on reliability.
I would recommend this to a friend- Cons mentioned:Ice maker
When it goes bad…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All good until it is not. Regfirgerator has been used less than 2 years. Ice maker fan is bad. LG service wants $450 simply to schedule and will not ship part. Sum=decent refrigerator. Horrible customer service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bruce. We appreciate you sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand your concern about the ice maker fan not working. We strive to provide reliable, high-quality products and ensure a smooth experience. For help, try resetting the unit by unplugging it for a few minutes and plugging it back in to see if that helps. Additionally, ensure that the freezer temperature is set between 0°F and 5°F, as improper cooling can affect the ice maker’s performance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-ice-maker-and-water-dispenser-troubleshooting--1337884416316.
We’d love to assist you further and explore possible solutions. Please send us a private message on social media @LGUSSupport, and our team will be happy to help. ^Juvy
LGfridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item but unfortunately it is being replaced with a new one. Freezer door was cracked, top doors don’t line up and water comes out room temperature. Looking forward to the new one
I would recommend this to a friend- Cons mentioned:Ice maker
Good not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Larger than my old refrigerator but ice maker is smaller and not as efficient. Shelf configuration can be a challenge.
I would recommend this to a friend Bertafridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent shelf and draw space. Freezer is spacious. Ice maker a good convenience.
I would recommend this to a friendGreat Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great refrigerator. I enjoy having the freezer at the bottom and the water and ice maker are a plus.
I would recommend this to a friendLove this fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Lots of space, easy to organize, love the drawer features!
I would recommend this to a friendBeautiful Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank You Very Much Everything OK Nice Refrigeration working
I would recommend this to a friendGreat service and product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator and the process and delivery were great.
I would recommend this to a friendRecent purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with our purchase and our excellent service in the store!
I would recommend this to a friendDo NOT buy. Horrible product and treatment from LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 08/2023 and here we are not even 2 years later with an error code that LG wont cover under their "5Year Manufacturer Warranty". I will never buy an LG appliance again. My Ice maker snd water will not dispense nor will the fridge cool to normal temp. Typical international CRAP
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Patt. Thank you for sharing your experience with us. We understand your concern about having issues with your LG Refrigerator (LRFS28XBD) model, especially so soon after purchasing it. We strive to provide reliable, high-quality products and exceptional services that exceed our customer's needs and expectations.
As a first troubleshooting step, we recommend checking if the ice maker is properly connected and ensuring that the water supply line is not clogged or frozen. Additionally, for cooling issues, check that the temperature settings are correct and that there are no blockages in the vents inside the fridge. For more help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues--20150177934291. If the issue persists, we’d be happy to guide you through further troubleshooting.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and work on a solution. We appreciate your patience and are here to support you. ^Juvy
Stainless steel is fake laminated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator just two years ago and the stainless steel has a clear finish that starts to decolor. Called for warranty and they say its cosmetic. For a $2,500 when bought you would expect high quality but its not the case. Stay away from LG appliances. I will never buy LG again. Bring a magnet if youre going to purchase an expensive stainless steel appliance, if the magnet sticks to it, its cheap laminated and it will give you problems. I added pictures so people can see how it looks like after just 2 years
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We are truly sorry to hear about the disappointing experience you have had with your LG refrigerator. We understand your frustration and disappointment with the decoloration of the stainless steel finish after just two years of use. We strive to provide high-quality products that meet or exceed our customers' expectations, and we apologize for falling short in your case. Your feedback is important to us, and we will take this into consideration to improve the quality of our appliances and the overall customer experience. If you require any further assistance or support, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Last only 6 yrs - Dead compressor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though compressor is under warranty, Labor cost almost $800 !!!!!!!!!!!!!!!!!! Never buy LG refrigerator !!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sean. Thank you for sharing your feedback on the LG Refrigerator (LRFS28XBS) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Still havent recived my applainces
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy 3rd party delivery is the worse 2 attemps to get my stuff and its been an epic fail
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the delivery of your LG - 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Black Stainless Steel. Please contact the Customer Support at BestBuy to inform them about any issues with your delivery. ^James.