Customer Ratings & Reviews
- Model:
- LRFS28XBD
- SKU:
- 6532717
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the impressive capacity, overall performance, and appealing design of the 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate its perfect size and quiet operation. However, some customers have expressed concerns regarding the ice maker's functionality.
This summary was generated by AI based on customer reviews.
Good not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Larger than my old refrigerator but ice maker is smaller and not as efficient. Shelf configuration can be a challenge.
I would recommend this to a friendBertafridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent shelf and draw space. Freezer is spacious. Ice maker a good convenience.
I would recommend this to a friendGreat Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great refrigerator. I enjoy having the freezer at the bottom and the water and ice maker are a plus.
I would recommend this to a friendLove this fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Lots of space, easy to organize, love the drawer features!
I would recommend this to a friendBeautiful Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank You Very Much Everything OK Nice Refrigeration working
I would recommend this to a friendGreat service and product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator and the process and delivery were great.
I would recommend this to a friendRecent purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with our purchase and our excellent service in the store!
I would recommend this to a friendLG Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit well, but had an issue with a design defect after a year and warranty was up that cost almost $400. That should have been covered.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bill. Thank you for reaching out about your LG Refrigerator (LRFS28XBS) model. We understand the importance of long‑term reliability, especially when a design‑related issue appears after the first year of ownership.
One helpful step is to check the condenser coils and ensure they’re clean and unobstructed, as restricted airflow can contribute to performance issues over time. It may also help to verify that the refrigerator is level, since alignment can affect internal components and overall operation. For more guidance, visit https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. To look deeper into your situation and review what happened with your repair cost, please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your details so our team can guide you on the next steps. ^Juvy
Do NOT buy. Horrible product and treatment from LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 08/2023 and here we are not even 2 years later with an error code that LG wont cover under their "5Year Manufacturer Warranty". I will never buy an LG appliance again. My Ice maker snd water will not dispense nor will the fridge cool to normal temp. Typical international CRAP
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Patt. Thank you for sharing your experience with us. We understand your concern about having issues with your LG Refrigerator (LRFS28XBD) model, especially so soon after purchasing it. We strive to provide reliable, high-quality products and exceptional services that exceed our customer's needs and expectations.
As a first troubleshooting step, we recommend checking if the ice maker is properly connected and ensuring that the water supply line is not clogged or frozen. Additionally, for cooling issues, check that the temperature settings are correct and that there are no blockages in the vents inside the fridge. For more help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues--20150177934291. If the issue persists, we’d be happy to guide you through further troubleshooting.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and work on a solution. We appreciate your patience and are here to support you. ^Juvy
Stainless steel is fake laminated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator just two years ago and the stainless steel has a clear finish that starts to decolor. Called for warranty and they say its cosmetic. For a $2,500 when bought you would expect high quality but its not the case. Stay away from LG appliances. I will never buy LG again. Bring a magnet if youre going to purchase an expensive stainless steel appliance, if the magnet sticks to it, its cheap laminated and it will give you problems. I added pictures so people can see how it looks like after just 2 years
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We are truly sorry to hear about the disappointing experience you have had with your LG refrigerator. We understand your frustration and disappointment with the decoloration of the stainless steel finish after just two years of use. We strive to provide high-quality products that meet or exceed our customers' expectations, and we apologize for falling short in your case. Your feedback is important to us, and we will take this into consideration to improve the quality of our appliances and the overall customer experience. If you require any further assistance or support, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Last only 6 yrs - Dead compressor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though compressor is under warranty, Labor cost almost $800 !!!!!!!!!!!!!!!!!! Never buy LG refrigerator !!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sean. Thank you for sharing your feedback on the LG Refrigerator (LRFS28XBS) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Still havent recived my applainces
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy 3rd party delivery is the worse 2 attemps to get my stuff and its been an epic fail
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the delivery of your LG - 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Black Stainless Steel. Please contact the Customer Support at BestBuy to inform them about any issues with your delivery. ^James.