Customer Ratings & Reviews

Meets all my expectations. We really like the look and how much room for storage there is.

The water line for the icemaker is pretty bad. It kinks and we’ve replaced it and the new one does the same thing. It also doesn’t provide hardly any ice. Yes, there is a space in the freezer to place extra ice, but it can’t keep up with demand.

Purchased this over one month ago. I love all the extra space I have . I previously had a side by side and space was limited. Getting accustomed to freezer on bottom but i do have a lot of space.

I replaced my 12 yo French door LG frig with the current model LG. It is exactly what I had come to expect. except for a few things. It comes with 4 standard split shelves but my old frig allowed me to put them on either side to fit my needs. Now the shelves are 2 right and 2 left. And the positions are limited. There are no half shelves or sliding shelves available even for me to purchase separately. Where I used to have 3 crisper drawers and 1 wide drawer in the frig, now I only have 2 crisper drawers and one wide. In the freezer there used to be 2 sliding shelves to allow me to separate or categorize different areas of my freezer, now there is only 1. I tried to use my old door shelves because they had a sliding divider to keep bottles from shifting but they wouldn't fit in the new design. Nor would my old split shelf and sliding shelf. The look and the function, keeping items frozen or cold, is the same, but the design has been cheapened. I don't want see-through doors, wi-fi talking fridges, split doors so I can retrieve milk without really opening the door or any other marketing toy. I want a convenient, efficient, energy conserving frig without gadgets to go wrong or drive up repairs. I expect in 9 to 12 years I will be looking again. Lets hope designers stop trying to add gadgets to a hard working, necessary tool for our kitchens. Delivery and set up were great. The gentlemen were friendly, on time, efficient and careful. I was kept well appraised of the expected arrival time.

The space this fridge has is great. It’s wide and deep enough. So far we are very happy with LG

Love it guys where really carefull with my item....

Good service I like my fridge good night……………………..

This refrigerator has everything you need and more. Love how I can open the refrigerator and see everything in it. Clear shelving really helps and the drawers for storage. Clearly shows on the outside the temps for the freezer/refrigerator. Wifi we are older (60+) but getting a handle on that feature.

The problems with the refrigerator started from the very beginning. The Best Buy delivery guys were the best. Professional, knowledgeable and the installation process was a breeze. When I purchased the refrigerator I was told it has a dual ice maker. It isn't, but that was the least of the problems. 2 hours after the installation, the freezer is at 0 but the refrigerator is not getting cold. I hear the compressor running, it's blowing cool air, not cold. I wait 2 more hours and it is still not cold, so I call LG customer service and end up somewhere in Asia. I can barely understand the representative and she appears to have a hard time understanding me. She says it takes 24-48 hours for the ice maker to start making ice. I knew that from reading the owner's manual and again I tell her I'm calling about the refrigerator not getting cold. She says it can take 24-48 hours for it to reach proper temperature. She suggests I take all the food out and wait 48 hours What?? Never heard of such a thing. This particular model does not tell you what the inside temperature is so I purchase a thermometer and now 8 hours after the install it is at 50 degrees. The next morning I get up and there is a fault code. IF E and the refrigerator is at 30 degrees even though I have it set at 37. The compressor is constantly running I call customer service. Same communication problem. It is Tuesday and we are leaving to go on vacation on Thursday. The representative says they will send a repairman on Friday. I explain to her that I am leaving on Thursday and I need a repairman on Wednesday. She says it's impossible. I ask to speak to a supervisor. She puts me on hold and after 10 minutes she said someone will call me back within 24 hours. No one ever called. The next day the fault code is gone and it's making ice. We go on vacation On Friday a big box from LG is delivered to the house. I have a neighbor pick it up. On Monday a repairman arrives. I tell him from my ring doorbell we are not home and was never informed anyone was coming. When we return from vacation, I open the box and it is a whole new ice maker door panel. Clearly LG is aware of this problem, why else would they just send a new replacement part before a repairman even takes a look at it. Now it's making a funny noise. I'm done. It has to go. I go to Best Buy, explain what happened and immediately I'm told to pick another model, which I do. A whirlpool. LG makes great TVs, but they do have issues with their refrigerators. LG customer service was the worse. Best Buy's service was the Best. If I had bought it somewhere else, and they wouldn't take it back, i am positive it would just be one problem after another.

Great buy for the price. Easy to use water and ice dispenser, has space to store ice in the freezer as an option. Fit right where I had my last one. Happy with my purchase!

I've only had it for a month...but I really like it. Nice size and adjustability inside. Holds temperature perfectly. I wish the buttons on water dispenser were easier to read and push.

I've had LG appliances before, but not a refrigerator. Its quality and design is typical of my previous LG experiences. We replaced a similar feature 4 year old KitchenAid refrigerator and my wife prefers the LG, especially the shelf design and interior space. I would recommend this product to anyone looking for a French Door style refrigerator. I also got a great price during the President's Day sale at Best Buy!

Made a great choice!! The sales person was also very knowledgeable that help me decide in purchasing the fridge, of course it was on sale at a great price.

Really good brand best refrigerator you can get for the price excellent

Amazing product for a reasonable price! Great storage space.

Works great …. Great price !!! The fridge fit just perfect and house lots of storage space

Very nice product for the money and employee who helped us was very helpful and respectful

Love the new refrigerator. Ice /water in the door is great.

We've only had it for 2 weeks. This LG refrigerator seems to be working fine, and we are truly enjoying it.

Refrigerator arrived with dented door and the freezer door drew was striped and would not tighten up. They ordered new handle and door. Took two weeks for them to come out and install it. When there customer service called about my appointment they kept telling me they were coming out to install a water kit. I told them they were not installing a water kit and ended over two weeks of phone calls from them and not understanding what they were suppose to do the first technician came out and cancelled because he was there to install a water kit finally they got the write person to do the job. Also the delv guys left a mess outside my house when it was delv. I would recommend the refrigerator but don’t buy thru Best Buy