Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 5968400
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the spaciousness and the efficient ice maker of this 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many appreciate the quiet operation and the well-organized freezer drawers, contributing to a positive user experience. However, some users reported issues with the compressor and water filter, impacting the overall reliability. The fingerprint resistant stainless steel is also a frequently mentioned positive feature.
This summary was generated by AI based on customer reviews.
Beautiful looking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cold water feature doesn’t get very cold. I haven’t tried to figure it out yet so maybe that’s all it is.
I would recommend this to a friendWhat we needed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we were looking for. Sales person was very helpful. Our old one died so we needed right away
I would recommend this to a friendLg refrgerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service setting up dates and delivery. Product was well taken care of. Thankful they took the time to show us how to setup the refrigerator properly.
I would recommend this to a friendPoor service very unprofessional
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad service the installers came and were complaining before even touching the valve of the water in the back of the old fridge that it was frozen and I showed the guy how to shut it it was just a twist with my hand and then he started complaining that I should’ve shut it now he won’t touch it and like you were complaining that it was frozen just looking at it you didn’t even try to shut it what are you talking about then he started complaining that why didn’t the people who brought the fridge install your fridge I told him you need to ask that question to best buy and know why what is their policies cus the deliver is separate and the installer is separate…and he went on and on complaining so I told him you know what you can take the fridge back… I bought the same fridge from Home Depot. Same price free delivery free installation they installed it in 10 minutes kind and professional service.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you informing us about the installation service you encountered with your LG French Door Smart Refrigerator. We apologize for any inconvenience this has caused you. Regrettably, we are a third party to Best Buy if it is an installation issue. If you need to contact LG in the future for assistance or questions about your refrigerator, please private message our LG Social Media team on Facebook or Twitter with the hashtag @LGUSSupport, including the refrigerator's model and serial numbers. We will be delighted to assist you! ~Rita
LG - 27.8 4-Door French Door Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG - 27.8 4-Door French Door Refrigerator is good but sometimes makes loud noise.
I would recommend this to a friendAmazing Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good Device with professional team to install and answer all my questions
I would recommend this to a friendBest Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice looking refrigerator makes my kitchen look new.
I would recommend this to a friendNice refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator, but having to open both sides to get to the long tray is irritating.
I would recommend this to a friendPerfect refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flexible great features and looks awesome. Is backed by Greek Squad.
I would recommend this to a friendUNACCEPTABLE CUSTOMER SERVICE
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator 6 months ago for $2,099.99 and paid $500 for additional coverage and protection. My refrigerator is leaking water into my bottom part below the large drawer. I have called BestBuy and set 3 different appointments for someone to come out to fix the problem. Each and every time they no show and do not call. How can this happen 3 separate times?!?! This is completely unacceptable. I am a family of 7 people and I have to circle through towels to soak up all the water. I hope this review will get noticed by someone who can get this frig fixed or replace it. With tax, we spent close to $3,000 on this refrigerator and to not have ANYONE help us, SHOW UP TO 3 SCHEDULED APPOINTMENTS OR CALL IS NOT HOW YOU CONDUCT A BUSINESS OR PROVIDE CUSTOMER SERVICE.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm truly sorry to hear about the frustrating and disappointing experience you've had with your LG refrigerator and the lack of timely assistance from BestBuy. It's completely understandable how concerning and inconvenient it is to deal with a leaking appliance, especially when it affects a big family like yours.
We apologize for the multiple missed appointments and lack of communication, as this is not the level of service we expect from our partners or from our own customer service standards. Your feedback is extremely important to us, and we will address this issue promptly to ensure that your refrigerator is fixed or replaced as soon as possible.
Please know that we value your trust and investment in our products, and we are committed to resolving this issue for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Cons mentioned:Ice maker performance
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average, ice machine is tiny. Will need an ice machine to compensate.
I would recommend this to a friend Frig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good . Hope i get many years of use.Send me another review in 3 years./
I would recommend this to a friend- Cons mentioned:Ice maker performance
LG 4door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser did not work. May be an on going issue with this model. Got a different LG model and so far so good
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about the water dispenser not functioning as expected, especially since it’s a key feature of your refrigerator. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
For others who may encounter a similar issue, one common step is to ensure the water supply line is properly connected and the water valve is fully open. We also recommend checking that the water filter is correctly installed and not clogged, as this can prevent water flow. For more help, visit https://www.youtube.com/watch?v=jBnW5weYT5Y.
We’d still like to take a closer look at your previous case. If you'd like us to document the experience or explore additional support, please send us a private message on social media @LGUSSupport. We’re always here to help and appreciate your continued trust in LG. ^Juvy
It's beautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's beautiful. So far so good. For the money you will get a high quality refrigerator. I absolutely love it.
I would recommend this to a friendWorks Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love design, functionality, and a great value! We absolutely love it!
I would recommend this to a friendGreat Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase - has been exactly what I expected - looking to buy more LG appliances
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far. Excellent delivery service and great quiality and storage.
I would recommend this to a friendGreat for small family.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for home with small number of people. If need space for a lot of food then maybe need a bigger freezer.
I would recommend this to a friendExcellent Selection of Appliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordering appliances for a new kitchen was easy when everything we wanted could be delivered on time.
I would recommend this to a friendNew LG.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.your folks that set it up were great. This is our second LG would not buy anything else
I would recommend this to a friend