Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 5968400
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the spaciousness and the efficient ice maker of this 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many appreciate the quiet operation and the well-organized freezer drawers, contributing to a positive user experience. However, some users reported issues with the compressor and water filter, impacting the overall reliability. The fingerprint resistant stainless steel is also a frequently mentioned positive feature.
This summary was generated by AI based on customer reviews.
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality product. Happy with this purchase
I would recommend this to a friendGreat job purchasing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation crew did a great job, very friendly and informative!
I would recommend this to a friendGreat organization
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator is now well organized and it looks great in my kitchen.
I would recommend this to a friendGreat Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like this refrigerator. It is very well made.
I would recommend this to a friend- Cons mentioned:Door design
Disappointed member.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door alignment springs missing. So far no sign of them.should never have accepted shipment.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Best fridge EVER!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about it! The double freezer doors are excellent!
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge and spacious hard to keep full with 3 kids
I would recommend this to a friendGreat quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is awesome love the attention to detail inside
I would recommend this to a friendComplete failure on Day 2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooled down alright the first day. Fridge is set to 36, freezer to 0. Freezer hovered around zero, fridge around 39. Not great, so turned it down to 34 if it's going to run hot. The next day, temperature crept up through the day, stabilizing at 55 degrees in a 72 degree environment. The freezer thawed. Tried the diagnostics app, which reports everything is perfect while my food spoils. Ordered online, but phone system is overwhelmed and web chat says I have to go to the store tomorrow to discuss my options. Looks like I'll be going a second week without a fridge in a pandemic.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Open box item broken.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item did not work after renting trailer to pick up and return. Should have been treated. Compressor did not turn on and water would not dispensed. Probably a good fridge but do not trust open box items
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for sharing your feedback about the LG Refrigerator (LMXS28626S) model. We understand about going through the trouble of transporting an open box unit only to find that it wasn't functioning as expected—especially when the compressor doesn’t turn on and the water dispenser doesn’t work. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
If you ever consider giving this model another shot, we’d suggest ensuring the refrigerator sits upright for several hours before plugging it in, especially after transportation, to allow internal fluids to settle. This simple step can often prevent compressor startup issues. Also, make sure the water line is properly connected and the valve is turned on to enable water dispensing.
We’d be happy to help verify functionality or guide you through setup if you decide to try again. Please send us a private message on social media @LGUSSupport and we’ll be ready to assist. ^Juvy
Not cooling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Storage capacity is great, but temperature inside stayed at 42 degrees even though it was set at 33 degrees, factory setting is 37 degrees. Also, the water from the dispenser had a moldy aftertaste. Flushing out did not help. Could not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Douglas. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We appreciate your feedback and understand how concerning it can be when the temperature doesn’t meet your settings, and when water quality is an issue.
For the temperature, we recommend checking the door seals to ensure they are airtight and that there’s nothing blocking the vents inside. If the issue persists, adjusting the temperature settings slightly might help, but it’s important to consult the user manual for troubleshooting steps.
Regarding the moldy aftertaste, it could be helpful to replace the water filter if you haven’t already, as a new filter can often resolve taste issues. Additionally, regularly flushing the system can help maintain water quality.
If you continue to have concerns or need further assistance, please send us a private message on social media @LGUSSupport. Our team would be more than happy to help. We appreciate your patience and hope to improve your experience. ^Juvy
Lg refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ,except ice maker , makes small amount of ice
I would recommend this to a friendDisappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is far from print proof. Also, stopped cooling after 6 months of use. Ordered in January, but got it delivered in April. I saw some bad reviews but decided to take a chance. I requested reimbursement from LG and will try another refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Love this refrigerator!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We can actually see all the food in our refrigerator!
I would recommend this to a friendlg refrig. dissapointment
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am getting ready to notify the manufacturer- the refrig. is making a noise like a jet on the runway about to take off.terribly dissapointed in this purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Katheryn. Thank you for sharing your experience with your LG Refrigerator (LMXS28626S) model. We understand how disruptive and concerning unusual noises can be, especially when it affects your peace at home. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Loud sounds may stem from the evaporator fan or compressor. Try ensuring the refrigerator is level and that nothing is touching the fan blades. Also, check the condenser coils for dust buildup, which can increase noise. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479.
We're here to help! Message us on social media @LGUSSupport, and our team will assist you. Thanks for your patience and for choosing LG! ^Juvy
Ice Machine is excellent. Very quiet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator. Ice machine works great!!!
I would recommend this to a friendSuperior storage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the brightness in the fridge and top freezer.
I would recommend this to a friendArrived broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shortly after Best Buy delivered and installed the refrigerator, an error code appeared on the touch pad, "CF E" looked it up online and it is the fan that helps to draw heat from the compressor. Only fix is to schedule someone to come out. Thought this would be a good product but I guess not.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your new refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Could not review...broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken in shipping at some level. Nice looking . Freezer compartments worked perfectly.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Lgfrig
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker puts out minimal ice and constantly gets stuck
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette