Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 5968400
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the spaciousness and the efficient ice maker of this 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many appreciate the quiet operation and the well-organized freezer drawers, contributing to a positive user experience. However, some users reported issues with the compressor and water filter, impacting the overall reliability. The fingerprint resistant stainless steel is also a frequently mentioned positive feature.
This summary was generated by AI based on customer reviews.
Price deductions after purchasing..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price has been dropping daily since my purchase. I feel violated
I would recommend this to a friendHORRIBLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was awful, it took 4 replacements to get an actual working fridge and only 1 Best Buy customer service lady was helpful. I won’t buy another appliance from best buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Matthew. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about four replacements to finally receive a working unit. We strive to provide excellent services and ensure a smooth experience.
While we’re glad one helpful representative stood out, we agree that consistent service across the board matters. If you’re currently experiencing any issues or need assistance with your unit, please don’t hesitate to reach out to us @LGUSSupport on social media. We’re here to help ensure your fridge continues to run properly. ^Juvy
Unimpressed. Left door will slam shut right door h
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in quality of it his fridge. Would not buy again. Doors seem cheap.
No, I would not recommend this to a friend- Cons mentioned:Door design
Door closer is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The left side door does not close well at all Design failure
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble with the refrigerator door closing. You can troubleshoot this from the following help library article: http://www.lg.com/us/support/product-help/CT10000021-20150716706237-doors-won't-close Our refrigerator comes with a 1 year warranty that covers parts and labor to ensure any factory defects are taken care of as well as additional parts only warranty for the sealed system parts and compressor. If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
BIG Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice. But there’s not enough room for taller items. And ice ALWAYS ends up on the floor when using the ice maker.
No, I would not recommend this to a friendNot to happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy with the freg & dishwasher Don’t dry
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed, my main reason for purchasing this refrigerator was the fingerprint resistance option however the one I received, as you touch it it’s soiled.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sherica. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We appreciate your feedback and understand your concern about a product that doesn't perform as advertised, especially with features like fingerprint resistance.
To help with the issue, we recommend using a gentle cleaner specifically designed for stainless steel appliances. This can help maintain the appearance and minimize smudging.
If you continue to have concerns or need further assistance, please send us a private message on social media @LGUSSupport. Our team would be more than happy to assist you in resolving this matter. We appreciate your patience and hope to enhance your experience. ^Juvy
Short life
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor failed after only two years. Out of warranty, so expensive to repair. A lemon. Don't buy it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Refrigerator code at 2 week mark
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this LG refrigerator 2 weeks ago and already have a repairman coming to fix it. It keeps giving a FDH code something to do with the defrost mode. I replaced my old LG Refrigerator, which I had no problems with I just wanted a stainless steel one to match my other appliances. I hope it's not a lemon!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP
Refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water/ice spout keeps sticking. It doesn’t seem to be fixable. I tried calling Best Buy regarding it but they told me to call the manufacturer and this was less than a month after purchase. Not happy with this purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Ice maker performance
LG FRENCH DOOR FRIDGE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't even owned a month and the Mullion or Flapper on the FRENCH DOOR is already Malfunctioning. Cheaply made product. Also the ice maker is tiny. I miss my old Whirlpool.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .First, allow me to thank you for purchasing our appliances and becoming part of our LG family. We hear your voice and appreciate that you've taken your time to share your important performance experiences. If you have not already, Please reach out to a specialist via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA so we can help you with this. ^CP
Referigator ok. Best Buy Service terrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Refrigerator is ok. Not impressed. I gave it a One star only because of the terrible service I recived from Best Buy. I would the refrigerator 3 star.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Jenn. Thank you for sharing your thoughts with us. While we understand your concerns about the service experience with Best Buy, we’re glad to hear your feedback about the LG LMXS28626S refrigerator.
https://www.bestbuy.com/site/lg-27-8-cu-ft-4-door-french-door-smart-refrigerator-with-smart-cooling-system-stainless-steel/5968400.p?skuId=5968400
If you have any questions or need assistance with your refrigerator, please feel free to send us a private message on social media @LGUSSupport. Our team would be more than happy to assist you with any product-related concerns.
We appreciate your time and are here to help ensure you get the most out of your LG refrigerator.
—Renzo
Never again.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke right after two year warranty. Horrible. Never buying LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Broke after 3 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with dents. We purchased 3/2002 and it’s not working 3 months later.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Poor attempt to deliver - very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We will never know. Delivery people decided they could not get refrigerator through door off kitchen and didn't really try. They could have removed refrigerator door or screen door and probably fit in through. They asked me if I would like to send it back or keep it in my garage until I called a carpenter and had him remove door frame. I sent it back and guess what - bought the same size refrigerator from a family run store and they fit it in no problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Trouble free for 14months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.14 months latter stopped working with code CLE. Covered under Best Buy extended warranty and will come to look at it in 10 days.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am confident that the repair will resolve the problem with your unit. Understandably, it's frustrating
and disappointing to need repair so soon after purchasing the unit. If you ever have any questions,
please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused.^Venette
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I ordered but I guess. I was left with this choice.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Stephen. We suggest that you get in contact with our partner retailer, Best Buy, or to whoever you made the purchase with, so you can get the proper assistance. ~Anthony
Hinge issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The right door does not shut without force. After three attempts to service within the first two weeks we decided to order a different fridge to replace it. We are waiting u til March for delivery of new one
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Class Action Lawsuit Alert!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge 2 years ago. Yesterday it stopped working. Online research reveals that there was a class action law suit, which LG lost. Participants in the lawsuit will be compensated, including for lost food. But the suit is closed and I am out of luck. Do not buy an LG unit with a linear compressor. The design is defection.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about facing issues, especially after only two years of use, and your concerns about the linear compressor are completely valid.
While the class action lawsuit has concluded, we want to ensure you receive the support you need. If you haven’t already, please reach out to us directly via private message on social media @LGUSSupport. Our team can assist you in exploring options available for your situation and address any questions you may have.
Your feedback is invaluable, and we appreciate you taking the time to share it. We’re here to help. ^Juvy
Worst one!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience.. within two years it got issue and was not reparable!!!! We were told all the LG refrigerators have the compressor issues!! waste of our money but thankfully had extended warranty and geek squad is replacing it!!! No more LG refrigerators!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette