Customer Ratings & Reviews

Overall, the refrigerator is good so far. We'll see how long it lasts - not happy that modern refrigerators last about 7 yrs. Old ones lasted forever. Main gripe: not happy about how doors close: Right door has a 'catch' that you must push thru to close it. (the left door does not have it). The 2 freezer doors have tension that tends to close them so you must use one hand to hold the door open, leaving you with only 1 hand to go thru your freezer stuff. Very annoying! Also the freezer door tension does not completely close the freezer doors. It just pulls them to "almost closed"! So to me this behavior serves no purpose at all, except to make the freezer harder to use. Finally shelf adjustment is limited. My old LG had several levels of adjustment. This fridge has 4 total shelf heights for the 2 levels of shelves. That basically means each shelf level has only height adjustments.

We purchased this fridge in 2018 because of its features and loved it until Nov 2024 when the compressor failed. Apparently, this is a known issue & LG has faced class action suits about it but has not elected to be proactive, instead forcing customers to pay $700-800 for labor to install a new compressor in addition to a new freon filter which is required when new compressor installed. According to our amazing repairman, all that had to be done to avoid the compressor failure is a simple software update! Again, LG has chosen NOT to inform customers of this simple proactive action. Also of note is that most repair companies are refusing to service LG appliances due to how difficult it is to deal with the company.

Good performance , looks good, very quiet. Very good ice machine.

Extremely happy with my purchase. Much better than my previous fridge. A lot of space. The dual freezer drawers are roomie and allows me to access and store items with easy access.

Like a lot . The only thing that could be different is the size of the ice maker. It takes up a lot of room inside. But you don’t run out of ice sooo I’m ok with it .

Love the fridge. Size is perfect, look is perfect. Now I don't know about reliability yet but I traded in a perfect whirlpool of 15 years for it. If this works as good as my last one I'll be thrilled. But so far this fridge meets and exceeded my expectations.

The LG 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator is a sleek and spacious addition to any modern kitchen. Its stainless steel exterior adds a touch of elegance and durability. The Smart Cooling System ensures consistent temperature distribution, keeping food fresh for longer. The four-door design allows for easy organization and quick access to your items. With smart features, this refrigerator provides convenient controls and monitoring through your smartphone, making it a reliable and practical choice.

Good fridge, lots of space, lots of pros. Have had it for 7 months now and the cons are the ice maker. Ice is constantly getting stuck if you don't use it all the time and it is petty small compared to my old one. The flapper between the french doors to make them seal automatically broke and had to have it replaced under warranty. This is something to look out for because I did not know it for some time before I noticed it. LG warranty makes you call a service provider in the area after getting off the phone with them and according to the service provider the dispatch sometimes does not come through and you have to call LG back. Other than that, no problems yet and hopefully this is helpful.

Really liking our new fridge with the double freezer and french doors. capacity is great and the look is fantastic

We've had this fridge for just over 5 years. For the first 2 years it was great. We loved the design, ample space, etc. Our only initial issue was that the water tank that held cold water was very small. So, unless your water line shoots out ice cold water from the jump, expect to have room temp water after you fill one glass. After 2 years that tiny water tank inside the fridge broke and leaked water into the entire bottom of the fridge and into the freezer every time you tried to fill a glass. Couldn't get anyone to fix it because most appliance repair places won't work on LG. So, I had to DIY the repair. I was able to find the part on Amazon for not too much, disassembled the door to get to the water tank and made the repair. The part isn't exact though, so I also had to make some little alterations to the inside in order to get the door back together. Buying the part directly from LG would have cost hundreds of dollars though. A few months ago I started noticing the water dispenser would leak every now and then. Not a lot, but enough to notice. Then a month ago there was water seemingly pouring out of the dispenser on its own. After some troubleshooting I discovered the water was coming from the ice maker because it stopped freezing ice. There was no way I was DIYing an ice maker repair, so I said forget it, we'll live without ice. Come to find out, that was actually the first sign the entire fridge compressor was going bad. Not long after that the entire freezer stopped working and then a day later the main fridge compartment was room temp. Can't replace a compressor for less than $1500 plus labor, so after a short and not so fun run we'll be buying a new fridge. And it definitely won't be an LG.

Broke 3.5 years. Bought3 year warranty ran out in Jan fridge broke in Nov. LG playing games with fixing. It took days for them to get back to us, they canceled and now rescheduled 2 weeks out.

We are very pleased with our new LG refrigerator purchase. It provides so much more space than our side by side one. We look forward to its many years of service.

It’s beautiful, not finger print resistant but spacious and amazing otherwise

The fridge is really spacious and easy to adjust for different sized items on different levels. It is a bit deeper than I anticipated, sticking out a good six inches more than the previous fridge which was a pretty standard size.

Works great! Spacious and keeps the food fresh. Would buy LG again for sure.

This refrigerator is beautiful. The volume inside is much larger than our old refrigerator. Both have the same outside dimensions. The trays are well designed and the door trays are especially useful. The delivery was so well done, that we were in awe watching them!

The left door closes too hard, if you are not careful, it would slam shut; while the right door needs a push to close properly. LG knows about this and made a video saying this is not a defect. Once you get used to it, it is not too bad. Other than the above, it is a pretty good refrigerator (according to my wife who is pretty particular about the refrigator).

Beautiful appliance! Looks so nice in the new kitchen! Lots of space. Competitive price with other leading retailers. Great customer service from Best Buy!

Refrigerator works as expected and has plenty of room

When i first pirchased this refrigerator, I loved it! The look, lighting and features were what sold me. Flash forward four years, and it still looks good. However, like most things i have from purchased from LG, the quality is short lived. I recently replaced an evaporator fan, and the ice maker dispenser is an utter nightmare. It jams comstantly! What’s worse is trying to get the parts to fix it. Prepare to wait. Just buy a whirlpool or one of its affiliates (maytag or kitchen-aid). They are probably no more reliable, but you can find parts easily as well as someome to work on them when they break.