Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 5968400
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the spaciousness and the efficient ice maker of this 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many appreciate the quiet operation and the well-organized freezer drawers, contributing to a positive user experience. However, some users reported issues with the compressor and water filter, impacting the overall reliability. The fingerprint resistant stainless steel is also a frequently mentioned positive feature.
This summary was generated by AI based on customer reviews.
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product to buy. High quality working. Produce high cooling
I would recommend this to a friendLg refrigerator not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator and two years later, the compressor, the evaporator and the condenser had to be replaced. We were without a fridge more than 3 weeks as only one company handles warranty issues for lg and they are pretty busy fixing lg refrigerators. Never been so disappointed in lg. Will not buy one in the future, also there is a class action suit on the compressor so be aware
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette
- Pros mentioned:Size
Watch out for LG compessors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is big holds enough for a large family. However after 3 years the compressor is bad a known LG problem as we're finding out. Not happy about this LG should have told owners about a known issue lost a full freezer and fridge
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Jovelyn
I love the design but after have one I am not sure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design but after have a similar one for 4 years, seems it is only headache, mine stopped freezing last year I lost everything in the freezer, with guarantee the technician advised if it broke again I had to buy new one, after exactly 1 year I lost all my frozen food again, because refrigerator seems working but freezer stopped. I missed the time that you used to spend a lot money in a product but depreciation of the money used to work in the same proportion, now you pay $2,000.00 average in one refrigerator, it takes 2 years to pay and you enjoy it for 1 to 2 more years. :( not sure if my luck is upside down or if the product was meant to have short durability.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, we loved this refrigerator. After 4 years the compressor went and had to be replaced. LG sent out a serviceman to fix it. 1.2 year later and no longer under warranty the compressor went again along with some other parts. Total bill with taxes was $1,163. LG covered $380 of the bill for the new compressor. I am so sorry that we bought this refrigerator. Looks great, roomy, but not reliable!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Stay away from LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give zero stars, I would. After 4 years, my fridge crapped out. Had the fans and circuit board replaced. Worked for a day and then broke again. When people say that LG has become garbage in the recent years... BELIEVE THEM!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Abigail. Thank you for sharing your feedback with us. We understand your concern about the LG Refrigerator (LMXS28626S) model that broke again after the repairs. We strive to provide high-quality products and excellent services that exceed our customer's needs. As a first step, we recommend checking the temperature settings to ensure they are set correctly, which can impact the fridge's performance. As a first step, we recommend checking the temperature settings to ensure they are set correctly, as this can affect the fridge's performance.
Please reach out to us via private message on social media @LGUSSupport, and our team will be more than happy to assist you further. We’re here to explore the best solutions together. Your satisfaction is our priority. ^Juvy
Only lasted 4 years!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give this zero stars, I would. I liked the fridge a lot until it stopped cooling. Turns out that it was leaking within the walls of the fridge and it cannot be fixed! I expect major appliances to last 4x that long. The old overflow fridge we keep in the garage is 23 years old. I am pretty disgusted and wil never buy an LG fridge again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JBinLA. We highly appreciate your honest feedback regarding your experience on your LG Refrigerator (LMXS28626S) model. We understand how disappointing it is when an appliance does not meet your expectations, especially when it comes to its lifespan. At LG, we strive to provide high-quality products that last. We value your business and want to regain your trust. Please visit this link for basic troubleshooting in regards of leaking issue of your LG unit: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-leak-inside-the-fridge-CT10000021-1337885189181#. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
LG Compressor Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought not this model but model #5258309, about 3 years ago on 8/4/2018. 4 months after my extended warranty expired the compressor broke, got it exchanged on 12/10/21, and now 4/22/22, 4 months after the compressor broke again. The first one was covered by the compressor warranty, but I had to pay for the service and all the spoiled food. Now waiting on the second one to see how much it will cost, This refrigerator is practically new, and it has blown the compressor 2 times in 3 1/2 years. I'm afraid to fix it and in a couple of months the same thing happen again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Looks great, don't be fooled!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most expensive refrigerator I've ever owned and the only one on which I've had to make 2 service calls! It's only 5 years old and now the freezer has stopped working. Naturally it's out of manufacturer's warranty. LG won't even come and look at it until I pay over $600. I found a local person and am having him take a look. If the repair is too costly, I'll just buy a DIFFERENT brand!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lexy. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about facing multiple service issues with a high-end appliance, especially when it’s out of warranty. We strive to provide reliable, high-quality products and excellent services to ensure a smooth experience. Since your freezer has stopped working, it’s good that you’re exploring local repair options. For future reference, LG does offer extended service plans that might cover repairs beyond the standard warranty period.
If you need further assistance or have questions about potential repair solutions, please send us a private message on social media @LGUSSupport with your purchase details. Our team can provide support and guidance to help with ongoing issues.
We appreciate your feedback and are here to assist with any needs. ^Juvy
LG's longevity is highly suspect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this fridge Sep 2018. The compressor just failed this week, about a month after the warranty expired. We previously owned both Whirlpool and Samsung fridges for many years with zero problems. Although the cosmetics of this fridge are nice, having a $1300 part fail after only 3 years totally offsets other benefits and has made me completely regret going with LG. Buyer beware of LG's longevity!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
LG what a shame.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this piece of junk unless you want to have to buy a new one after 4 yrs its nice and shiney but really a piece of junk. dont be fooled and LG does not stand by the products they will take your credit card info put a $600 hold on it before they even come out to repair it what a joke.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, AsafB. We appreciate the time you committed in providing us with constructive feedback on your LG Refrigerator (LMXS28626S) model. We understand your frustration and disappointment with the performance of the refrigerator after just four years. Your feedback is crucial to us as it helps us identify areas for improvement. For help and guidance, please visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
- Cons mentioned:Ice maker performance
Water dispenser will not stop; Frost issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this LG model in December 2017 and have experienced multiple issues in less than 2 years. 1. In door water dispenser would not stop, water leak all over the kitchen floor. This happened less than 6 months after purchase 2. LG sent local technician to replace the door with the water/ice dispenser, the repleaced door is now having the following issues: water dispenser leaking water again, door does not close tightly causing noticeable buzzing noise. 3. Ice and frost build up in the bottom freezer drawer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
- Cons mentioned:Ice maker performance
Don’t buy; only last 8 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy; only last 8 years; problem from the get go. First was the ice maker, motor, evaporator motor assembly and it’s not worth fixing all the breakdown with the evaporator motor assembly per C&T Appliance Repair (Collin Tucker)
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rosita. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We're sorry to hear about the challenges you've experienced with your unit. We aim to provide reliable, high-quality products that meet our customer's needs and expectations. We take your feedback seriously and will use it to improve our products and services in the future.
If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport for assistance. ^Juvy
Worked fine for 6 years, then died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge worked fine for 6 years and then simply broke down and could not be repaired - a real lemon. Not what you'd expect for an appliance of that cost, from a manufacturer with a good reputation! We purchased the fridge 6 years ago for $2099 and were very satisfied with it. However a few days ago it just stopped working. After a 2 hour examination, a repairman determined there was an internal leak of the coolant, freon, that was unrepairable. (The unite was unmoved from its original location and had not suffered any damage). Best Buy told me to contact the manufacturer; LG offered a 15% discount off a new LG fridge purchased on their website. A $2099 fridge should not stop working after 6 years!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm deeply sorry to hear that your LG LMXS28626S refrigerator broke down after 6 years of faithful service. I can only imagine how frustrating it must be to have invested in a high-quality appliance like ours and have it suddenly fail without warning.
First and foremost, I want to acknowledge your disappointment and frustration with the situation. It's unacceptable that our product didn't meet your expectations, especially considering its price point and your trust in our brand. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
LG French door refrigerator with window.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG 4 door refrigerator- looked great in the store but after 3 years the cooling system went out and we lost several hundred dollars of food. LG knows there is a problem with this part so they warranty it for ten years, but not the expensive labor. Two years later the same part went bad. We will be replacing this refrigerator after 5 years and 6 months. DO NOT BUY THIS REFRIGERATOR!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about facing significant issues with your appliance, especially after such a short period of time. Losing food and dealing with costly repairs is certainly not what we want for our customers.
It’s unfortunate that you’ve experienced repeated problems with the cooling system. While the warranty on parts is helpful, we recognize that labor costs can add up quickly. We appreciate your feedback, and it’s crucial for us to know about these experiences to improve our products and services.
If you have any further concerns or need assistance, please reach out to us via private message on social media @LGUSSupport. We're here to help and explore any options available to you. Thank you for your patience, and we hope to assist you soon. ^Juvy
Doesn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At 2 years old had to have the ice maker replaced, and now at 6 years old they are replacing the compressor. Repairman said there is a parts shortage because of how many of these they are doing nation wide. 7 to 10 days to get parts. Just another poor quality foreign made product. I also have an LG washer and dryer, had to have transmission replaced on washer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Mathew, thank you for your review. I hate to hear of the inconvenience caused to you due to your refrigerator malfunctioning and I would love to help out. If you will, click the link pasted below for additional assistance. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4581099 ^TH
quit working in 2 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in Nov 2018, In 2 years, I have to call technician twice, first time, the evaporator fan motor went bad and had to pay everything from my pocket and now the compressor quit working. I called LG and their authorized seller and they don't know when the new compressor will be available. Very disappointed with all my LG products
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that you had this problem with your unit. I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Regret Purchasing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY this refrigerator. We purchased new in April of 2018. This review is April of 2021. Just over 3 years old and there is an issue w/ the sealed system, so unless we want to spend $100s of dollars to have the issue addressed and fixed we have to purchase a new refrigerator. The repair man advised against fixing as there are so many other items that go out on this refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Delivery service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this for deliver. They came and said, it won't fit through the door so we offered to take the door out but before we can do this, the driver said, we don't have time as we have many other orders and just left.I was very disappointed in the delivery service as we were in urgent need of this.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the delivery of your LG Refrigerator (LMXS28626S) model. We understand your concern about the installation issues you experienced with the delivery team. We strive to provide exceptional services and ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you haven't done so already, please reach out to us @LGUSSupport through private message on social media, and we’ll work with you to address this delivery issue and ensure you get the service you deserve. ^Juvy
Short life product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crap. loud compressor. repaired 2 times in 3 years. Both times freezer and icemaker simply stopped.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer