Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 5968400
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the spaciousness and the efficient ice maker of this 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many appreciate the quiet operation and the well-organized freezer drawers, contributing to a positive user experience. However, some users reported issues with the compressor and water filter, impacting the overall reliability. The fingerprint resistant stainless steel is also a frequently mentioned positive feature.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Terrible Water Dispenser
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser does not work. Called the repair people and they refuse to fix it. They blamed my water pressure. So I got a plumber in, and there's nothing wrong with my water pressure. Thanks for nothing LG! $2,000 not well spent. Worst purchase I have ever made.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
- Cons mentioned:Ice maker performance
Super Sucky Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! Bought in January of 2020 and the ice machine wouldn’t work within 2 years. Got the ice machine fixed and the. The fridge portion quit working the following year. $3k and in 3 years I’m already replacing it. RUN! side note LG customer is a JOKE!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG 4-Door French Door Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Very noisy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is very loud. The technicians who have looked at my fridge say all fridges are this loud, but I haven't heard any other fridges that are this loud. They also replaced the compressor without giving me a solid reason why. I'd try a different manufacturer... The noise is super annoying in a great room.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Do not buy this product unless you want problems.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within two years. We were weeks without a refrigerator. Compressor stopped working. Had to throw out most of the food ($300 worth). Repairman is still waiting on the part to be released from LG. Horrible service. Will never buy another LG product. Do yourself a favor, call any repair shop and ask them what they think of LG products.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser does not produce cold water otherwise no problems with this new purchase
I would recommend this to a friendDo NOT buy LG!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great layout but it doesn’t matter if your compressor goes out after 6 years on. $4K refrigerator - will cost $1500 just for labor. I will never buy another LG!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with your LG Refrigerator (LMXS28626S) model. We understand how frustrating it can be to encounter unexpected issues, especially after investing in a high-quality appliance. Please know this is not the level of quality and longevity we strive to deliver. Your feedback is important to us, and we will certainly consider it as we strive to improve our products and services. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We value your loyalty and hope to have the opportunity to regain your trust in the future. ^Juvy
compresser failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator back in 2017 with the best buy warranty for three years. It stopped cooling 2 days ago. lost all the food in the freezer. Called LG to try and get a repairman out to fix it. They supposedly set up a appointment but I haven't heard from anyone yet. A refrigerator should last longer than 3 years for the price you pay. I'll never buy from LG again !!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your unit cannot be repaired in a timelier manner. Understandably this is frustrating, and I am terribly sorry that the issue has not been resolved.For follow up regarding your repair please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Ice maker performance
LG = Lemon Guaranteed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water and ice dispenser failed multiple time over the past four years. Then last month the front display went dark. Finally, it released all of its refrigerant the other day. 4 years... $3k... Nightmare. I will never own another LG appliance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info, and a brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
LG stands for Life Garbage Terrible products.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG refrigerator dies in under 3 1/2 years, don’t waste your money on their products. This is the 3rd LG appliance that failed in infancy and they WONT a stand behind their warranty. So upset and frustrated. Absolute life garbage product, NEVER. Buy their products.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your warranty for you refrigerator is for 5 years, so you are still in warranty. We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Cons mentioned:Ice maker performance
Don't buy if you want ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Persistent problems with the ice maker not making ice and LG customer support is non existent. They obviously know there is a problem but won't do anything about it. They have said several times they will send out a technician but never scheduled anything.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we are attempting to locate a company to service the unit. Understandably you are frustrated, and I am terribly sorry that the issue has not been resolved. Because of the delay in being able to provide repair for your unit, there are policies and procedures in place to provide an alternative resolution. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Buy at your own risk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have plenty of money to buy or fix this particular model every 4 years or less get if not then look elsewhere
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Does not last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor failed after 4 years. $1300 to repair. Currently a class action suit against LG for this model failing
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christian. Thank you for sharing your feedback on your LG Refrigerator (LMXS28626S) model. We understand your concern about the compressor issue and your difficulties in fixing it. We aim to offer good products and great service to make our customers happy. Your feedback is important to us, and we're always working to improve our products and services. If you need more assistance, you can reach out to us on social media @LGUSSupport. We're here to help explore possible solutions with you. ^Juvy
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until it the linear compressor died after 6 years. My 5 year warranty I paid for is useless. Apparently, LG has common issues with Linear compressors failing. I have everything LG in my home.. but no more
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Crystal. Thank you for sharing your feedback with us. We understand your concern about the linear compressor failure on your LG Refrigerator (LMXS28626S) model after six years of use. We strive to provide reliable, high-quality products and ensure a smooth and seamless experience. We recommend reaching out to our team via private message on social media @LGUSSupport to explore any potential solutions or repair options available for your situation. We value your continued trust in us, and we hope to resolve this for you soon. ^Juvy
- Cons mentioned:Ice maker performance
Faulty Ice maker and freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible fridge!! A large chuck of plastic fell off the ice maker and dropped into my glass. Ice maker broke at 3 years. Freezer broke at 4 years
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Vanessa
LG fridge: design is great but not the quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like the design ! However Best Buy is RUBBISH at customer support! It takes hours to get through the Geek Squad Forces. It's already 6 weeks in waiting for them to repair our fridge (dHF error). Agents keeps passing us from one department to another, the protection plan doesn't offer a fridge loaner. So how you are expected to function if BB can't repair the fridge. Now, it's possible they will exchange it, the expected time to produce the paperwork +10 days plus. Really!? now to exchange it to what? No product in stock till next year. So how about giving my money back so i can go to any store to buy a fridge. Afterall what is my protection plan for? Very unhelpful online support. 6 weeks of no fridge and no follow up calls no alternatives are offered. Is it the way to treat your customers? Here is my escalation number to see if anyone responds: # 17364205. How much longer do i need to wait to speak to a supervisor.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Water Tastes Awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our landlady bought this new in January. The water has tasted awful and, of course, we cannot use the ice, same issue. First we thought it was the filter, which was replaced, flushed for gallons, and no change in taste. Next the handyman finally came today and we tasted the water from the line to the fridge, which tasted fine. This means that after the water enters the fridge it is picking up a metallic taste inside the fridge that the water filter cannot address. I would not purchase this model ever. The fridge itself is making the water and ice taste awful. Hopefully she can get the unit swapped out, as it is clear that there is a problem, but I Googled this model, and a LOT of people have complained of the same problem. LG says flush he filter, which of course does nothing, and put some baking soda in the freezer LOL! I'm not sure I'd consider this model if I were you!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Compressor lasted 5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge compressor lasted 5 years so it's not a reliable appliance for over $2000; also, it keeps dropping the wifi so you cannot use the app. :/
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're disappointed that we didn't meet your expectations. We'd like the opportunity to show you just how valued a customer you are to us here. Please reach out to us with the serial number of your unit and a phone number that is associated with your account so that we can help get this resolved quickly with the results that you deserve. This is how you can get our private message via live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~ Tanisha
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor went out and I need to buy a new one and it’s only 3 years old
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Vanessa
Buyer beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will NEVER buy another LG product again. If you consider $2,000 plus product should need to be unplugged and defrosted every 2 months normal then go ahead. There is a defect in the processors and a class action lawsuit which is still ongoing. Meanwhile we are stuck with a 9 month old fridge that stops working every every 2 months and needing to move all of our food to another cooler. Don’t do it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item not even 3.5 years ago and went out. Do not recommend this item
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha