Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 5968400
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the spaciousness and the efficient ice maker of this 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many appreciate the quiet operation and the well-organized freezer drawers, contributing to a positive user experience. However, some users reported issues with the compressor and water filter, impacting the overall reliability. The fingerprint resistant stainless steel is also a frequently mentioned positive feature.
This summary was generated by AI based on customer reviews.
Beware of LG refrigerators
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor just went out on us, and I don't know if we'll be able to wait long enough for LG replace it. We certainly don't have the money to replace the compressor with no guarantee that it will last any longer than the 3.5 years we got out of this one. Is it too much to ask to make a reliable product these days?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Do NOT buy LG refrigerator!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop cooling after 4 years of use and 5 rounds of LG official repairs could not fix issue. Living room floor is damaged during repair for welding. They just keep sending different technician to your house although every technician is saying the refrigerator is not repairable anymore.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We deeply regret the negative experience you've encountered. However, At times, our staff might be overwhelmed with requests and volume, making it hard for us to keep up. Please reach out to us again in order to address your concerns effectively. We appreciate the patience it has taken you to bear with us. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Run..do not walk away from buying an LG Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years in, had to replace fan motor. Problems with coils icing up & causing water to build up in bottom of fridge & freezer. Repair technician said LG refrigerators are poorly designed and hard to repair.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm sorry to hear about the issues you've encountered with your refrigerator. We apologize for any inconvenience this may have caused you. Your feedback is valuable to us and we will address this matter with our product design team to improve our products in the future. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Lg is bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never ever buy lg refrigerator.2 year my lg refrigerator not working.i spent $2500 but now garbage
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sima. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about a product that doesn’t meet your expectations, especially after a significant investment. We strive to provide high-quality products that exceed our customer's needs.
To help address the issue, we recommend checking if there are any error codes displayed on the unit. If so, these codes can provide insight into what might be causing the problem. Additionally, trying a reset by unplugging the refrigerator for a few minutes can sometimes resolve temporary issues. You may visit this link for additional help: https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542.
If you’d like to discuss this further or explore possible solutions, please send us a private message on social media @LGUSSupport. We're here to assist you and work towards a resolution. We appreciate your patience. ^Juvy
Can't handle power outages
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this fridge! Couldn't handle power outages - control board failed both times our power went out and came back on. Tech said this is a common issue. First time was covered under warranty, but second time was 3 days outside of extended warranty and they refused to cover even though it was a repeat issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Shoddy product, worse support.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. Shoddy product, worse support. Wire in the door, that is not accessible broke, causing the water and ice to no longer dispense. Definitely a manufacturing issue. Called LG support. They had no interest in supporting their product. They wanted me to buy a whole door in order to fix their product. One wire breaks and they want you buy a whole door to repair the issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Having constant problem with mullion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator over a month ago, it looks great with a lot of storage capacity. We are constantly having issues with the mullion not closing properly. You have to close it very slowly to ensure it's properly aligned. Also, There is no beeping noise if the mullion isn't latched all the way in. It's a big energy waste if it's left unnoticed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Died after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three year old refrigerator dies . Compressor does not last. Technician comes in, charges $400 and still not working. Customer service is horrible. So far 5 days without a refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see you are having trouble with the cooling system of your refrigerator. You can troubleshoot issues with cooling from the following help library article: https://www.lg.com/us/support/product-help/CT10000021-1429710713371-not-cooling If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Don’t buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge lasted 1 year 6 months. Then the condenser went out and took them 3 months to actually decide to replace the fridge.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Refrigerator (LMXS28626S) model. We understand how frustrating it can be when a product doesn't meet your expectations, especially after a relatively short period of use, and the inconvenience you faced in getting a replacement. Please know this is not the quality and longevity we strive to deliver; we strive to deliver reliable, high-quality products and excellent customer service. We value your feedback and will use it to improve our products and services. If you have any further concerns or need any assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Don't expect to get service on it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought an LG refrigerator similar to this model four years ago - suddenly stopped cooling. Have been trying for a week to get service scheduled and just get the runaround from LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for letting us know your experience with using this unit and we would like to take a second look in to this. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks.~Anthony
Poor quality from a sub-par brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.May look great but poor quality. Had to replace the motor before the three year mark. Stay away from LG! They lure you in with pricing for a sub-par quality. Pay a couple hundred dollars more and buy from a more reputable brand who stand by their product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Defective fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Products defective, thick ice building up on left side of freezer drawers, unable to open most times
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate your time in leaving us a review regarding your french door smart refrigerator. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. We will surely pass on your feedback to the rest of our team. ^Anthony
Very Small, Slow Producing Machine & Water is Warm
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Small, Slow Producing Machine & Water is Warm from dispenser and Water Dispenser is totally scratched after 6 months The face of the fridge marks very easy and is hard to clean Freezer area in the bottom/top has an unstable temperature Have to live with for 10 years, not happy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP