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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1920 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the spaciousness, ice maker, design, fingerprint-resistant exterior, and ease of use of the 27.9 Cu. Ft. French Door Smart Refrigerator. They appreciate the ample storage space, reliable ice maker, stylish design, easy cleaning, and user-friendly interface. However, customers are negative about the compressor issues, short warranty, noise level, reliability concerns, and difficulty replacing the water filter. They have experienced compressor failures, short warranty coverage, excessive noise, unexpected breakdowns, and challenges with replacing the water filter.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,920 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this new fridge. From the moment the delivery guys set it up, we were skeptical about it even working because it is SO quiet!!!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Samsung for this fridge, first the ice machine works! Enough space to store gallons. Overall very pleased with this fridge

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Fantastic refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t be happier with this LG refrigerator! The best thing is the alarm warning a door isn’t closed tight. It is mother-in-law proof! Lot’s of space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had this fridge for 2 weeks but it has been great so far. The extra space created by the smaller ice section is wonderful. Best Buy delivery folks were also very efficient and helpful. Only thing i would like to see changed in the design is a small cut out in the bottom of fridge top doors to allow the meat drawer to be pulled out when the doors are open at 90degree angle to the fridge itself.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Working great uptill now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is sleek anf fits perfectly. seems.to be working great uptill now. no noise. however it has only been a month.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Smart Frig

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LUV this refrigerator. Has tons of room and can hold a lot of food. The adjustable shelves help to input different types of products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge and freezer compartment. The shape and color makes it look very elegant in my kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love it so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this for three weeks but so far I love it! It’s so roomy! The men who delivered it were also awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Quiet, Spacious & High Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has wi-fi built into it to signal LG to diagnose an issue (if it ever has one). 28.7 cubic feet means I can fill the fridge easily. Even the ice drop is quiet!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, not as good as the older model!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an LG that was 9 yrs old. It stopped being cold one day. It was a larger french door and had lots of nice features and good layout. We bought this LG as a replacement. Slightly smaller, less features, more plastic. Works well, but not as nice as the older unit. And more expensive! So you pay more and get less. The way of the world...

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale about $400.00 dollars cheaper than everyone else. looks great in the kitchen with tons of space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Fridge!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a big upgrade over the previous fridge after having difficulty the old one. Very easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    hector

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refigrator and lots of space for stroage of items.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Nice Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fridge: quiet, lots of room in the fridge and in the freezer --Just wish it wasn't so expensive. Delivery went well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge, will reconsider buying from Bestbuy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is wonderful. It has a very small icemaker that that takes up almost no space but is never short on ice. BestBuy delivery totally botched the install. They removed the doors and did not properly reassemble the fridge. They came back out and hardly looked at the fridge claiming it was defective. LG sent a repair person who was very professional and figured out where Bestbuy screwed up. Also, Bestbuy has a 15 day return policy which is just bs for an appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Frig!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG 28 French Door Refrigerator is everything we were looking for. The Service from Best Buy in particular the College Station Store was very good.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Must have it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and energy efficiency. I love the ice maker.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great water & ice in door fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge! First time user of water & ice in door and will never have anything else. Spacious interior, well organized, easy to see what is in every drawer.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is beautiful and spacious! I can’t say anything negative really it does what it is supposed to do ☺️

    I would recommend this to a friend
  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    Avoid this sausage at all costs!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this model from Best Buy in November of 2017. The first unit was delivered complete with lots of trendy scratches and dents. When the compressor kicked in it sounded like a moose in heat so we then complained had a second delivered. The second one seemed be working fine for about 3 months but out of the blue we started getting a defrost error code. Had Geek Squad stop by and look at it and the defrost sensor was faulty so we had the parts ordered parts and while waiting for the parts to arrive the refrigerator completely crapped out. Lost a few hundred $ in spoiled food and a Sunday transporting what we could salvage to our spare Roper refrigerator. Although not pretty, our tried and true Roper of 10 years came in handy. Lost a lot of confidence in the LG brand after this and thank God we purchased the extended warranty.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      I am so sorry that your refrigerator needed service so soon and unexpectedly. I am certain that your authorized service provider works diligently to ensure that the matters are addressed. Should you need assistance, do not hesitate to reconnect with us directly via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP LG