Customer Ratings & Reviews

Great refrigerator. It's a blemish model, so we got a great price for a minor scratch.

Perfect fit. Manufacturer's dimensions on website are accurate. Refrigerator is doing its' job, keeping cool things cool and frozen things frozen. Good flexibility of shelves. No complaints.

Love this refrigerator! Looks beautiful and works perfectly. I like that it signals me if I accidentally do not close the door all the way.

Works great! Have to have technician come out because unsure if it is allowed to make ice as was promised. Left door piece sticks so it doesn't close properly which was told a technician can fix!

This is a great product. Our only concern is that the door sometimes sticks and won't close all the way without an extra push. Something worth monitoring but all the other features are fantastic!

I did an extreme amount of research prior to making such a huge purchase. Most of the reviews seemed to be good for LG so I decided to take the plunge and boy was I mistaken. The fridge itself is "okay". I like that it is French door up top and has the freezer below however I don't think it is the most sturdy construction. The bottom door squeaks each time it opens and closes which is an annoyance. I have only had my fridge since March 2018 and already the chime mechanism on the doors does not work and the unit is inexplicably leaking water from an unknown source. I have made at least 20 phone calls to LG, had two separate techs out to my home-both who deemed it un-repairable and LG refuses to replace the fridge even though I have followed all protocol and am well within the manufacture warranty period. They are trying to insist I have a third tech come out. To me, this simply means they do not want to replace the unit. In the meantime, I continue to clean up water from my floor daily. I have since contacted the local news station and BBB to file complaints. Unless you enjoy sitting on hold and talking to rude or uncaring "customer service" reps, I urge you to run away from buying LG products. They will find any way to avoid taking any responsibility. I would not even recommend this to my worst enemy.

I purchased this refrigerator about a month ago. It does an excellent job making ice (especially with the ice plus feature). I also enjoy being able to see the temperature for fridge and freezer. The alert for fridge open is very handy.

Everything is going well with our new LG refrigerator. The only negative is a little noisy. Seems to be the door with the ice maker vibrates.

the door comes uneven. there is a paper that shows how to even it up on the fridge. The ice takes 24 hours to get started. nice fridge so far

We had a 30 yr old refrigerator, still worked but we wanted to update. Bought this model with ice and water on demand. Feel like we moved to the 21st century! Really like the appliance.

needed a new refrigerator, stove, and microwave. Got all 3 from Best Buy. we have had this refrigerator for about 2 months and no problems. Best Buy delivered and we installed. Water hook up easy and water filter easy install.

Love this refrigerator. The only complaint I have is that the ice maker needs to be emptied into the storage container in the bottom freezer if you want extra ice.

Half a year in and no complaints. The (in)bility to store a bunch of ice is a bit of a downer, but we just put a container in the freezer and empty out the supplied ice storage container every once in a while.

This is a French Door refrigerator that is not cooling the refrigerator. We have medications that need to be cooled. Getting this unit serviced is poor at best. We purchased the Geek Squad Elite Extended Warranty and it does not work. There is only one service provider in our area and they had to reschedule the appoint for a month and half out to just look at it!

The refrigerator is awesome! The sales person in store was incredibly helpful. The delivery and installation was terrible ! The installers tried to tell us they don't hook up the ice maker

Absolutely love all my new appliances. So glad I went to Best Buy. Customer Service is awesome as well. My salesperson was Emily, she was so smart and informed about every appliance.

Excellent service in reviewing options. Refrigerator was delivered on time and install team was prompt and courteous. The refrigerator has met all our expectations so far.

LG is not the brand I recommend to anyone. I have had 4 Refrigerators in the past 5 years. The first one the compressor went out, yes it has a 10 year warranty but it costs 1000-1200 dollars to replace it. The second one I purchased kept throwing a code ( CO E ) so it was replaced. Then the replacement for that one had a defective ice maker so it was replaced. The fourth one seems to be working fine now, but I have only had it for about 2 weeks. Very unhappy with LG.

Would definitely recommend this refrigerator. The only thing I would change would be that the ice maker held a little more. But it does have a spot in the freezer to dump the ice maker and make more to store it.

This refrigerator is large and works well. I just wish the ice compartment was larger.