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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1920 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the spaciousness, ice maker, design, fingerprint-resistant exterior, and ease of use of the 27.9 Cu. Ft. French Door Smart Refrigerator. They appreciate the ample storage space, reliable ice maker, stylish design, easy cleaning, and user-friendly interface. However, customers are negative about the compressor issues, short warranty, noise level, reliability concerns, and difficulty replacing the water filter. They have experienced compressor failures, short warranty coverage, excessive noise, unexpected breakdowns, and challenges with replacing the water filter.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,920 reviews
  • Rated 5 out of 5 stars

    Amazing Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our second LG refrigerator This one is awy Quiet, well working, our family is very satisfied We are going to have a wonderful thanksgiving and Christmas this year

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It takes a little while to get used to it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a larger freezer on my prior unit. Not everything fit into this one. I can no longer buy things without considering if I'd have room in the freezer to store it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open Box! no biggies great product very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open Box! no biggies great product very satisfied. Right place, right time .! Needed a good up to date fridge and happen to see this one one the side for the right price regardless of the minor bumps..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its excellent, gives alert to smart phone of usage, very happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the frig, but due to door hinges, it is about 1/4-1/2 inch too tall/high to fit back into the space. Consequently, it protrudes from the cabinets a couple of inches. Measure carefully!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it@!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was the best. I love this new LG refrigerator. Nicely designed.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 2 out of 5 stars

    OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed. Has lots of space. But ice maker doesn't work most of the time. Had to order a replacement but its backordered until January. Salesman told us it was fingerprint resistant but delivery person told me it wasn't.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP LG

  • Rated 5 out of 5 stars

    Awesome fridge!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great ! Haven’t had any problems I love this fridge!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, but the doors slam shut too hard and with time I think it will ruin the seals. Otherwise it seems to work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge! Great purchase and the delivery team was so nice and professional!

    I would recommend this to a friend
  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    Poor reliability, long repair times

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG has settled a class action lawsuit for the models made before this one. Unfortunately, the newer models seem to have the same problem. After two years of use, ours stopped cooling the Saturday before Thanksgiving. The 3 year Geek Squad warranty that I paid extra for didn't do much. They told me to contact LG since the Geek Squad techs won't have the needed replacement parts for weeks or months. I contacted LG and they sent out a 3rd party tech. That tech is also waiting for replacement parts. Again, maybe weeks or months before we have a working fridge. On the plus side, LG has increased their warranty on the cooler parts to ten years. Since it could be several weeks until we get it repaired, and since the replacement parts will also be prone to breaking after a couple years, we decided to buy a new fridge. Bestbuy declined to provide any discount on a new fridge or on new Geek Squad coverage.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Loving that frig.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the same refrigerator die by lighting & liked it so much that we bought the exact one to replace it. What more can I say... LOVE IT !!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need getting used to it. Had side by side before (two doors) Otherwise, I like the product so far. Been less then a month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Classy and versatile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, sophisticated look and convenient door space big enough for milk, juice, etc. easy to adjust shelves for various food storage containers, pizza box, etc. LOVE freezer on the bottom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG ReFRigeratoR is much better than our previous One. Very quiet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy so far. My GE fridge died and I upgraded to this LG. It took a while to get rid of the awful filter taste but happy with the fridge and lower freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had our refrigerator over a month, and really like it. No problems, except getting used to a french door fridge after having a side by side for many years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Refrigerrator. Easy to get at everythig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the refrigerator. Ice in the door is a great design improvement, giving more storage Bright light on the inside helps a lot. Installers did a very efficient job,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice refrigerator.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left door is a bit heavy. If used, the ice bin in the freezer uses up space. We're pleased with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG is the best refrigerator and can use with Wi-Fi and working good.

    I would recommend this to a friend