Customer Ratings & Reviews
- Model:
- LFXS28968D
- SKU:
- 5968301
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, ice maker, design, fingerprint-resistant exterior, and ease of use of the 27.9 Cu. Ft. French Door Smart Refrigerator. They appreciate the ample storage space, reliable ice maker, stylish design, easy cleaning, and user-friendly interface. However, customers are negative about the compressor issues, short warranty, noise level, reliability concerns, and difficulty replacing the water filter. They have experienced compressor failures, short warranty coverage, excessive noise, unexpected breakdowns, and challenges with replacing the water filter.
This summary was generated by AI based on customer reviews.
No Bottom Freezer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up this refrigerator because our previous one went out and since we had the geek squad warranty it was our replacement with a few out of pocket dollars. The delivery and install went great runs great but a few days later my wife noticed no ice in the freezer. We looked and what do you know no ice maker in the freezer. Why on earth would LG supply a bucket for ice in the freezer and no ice maker in a fridge that costs this much is beyond me. Oh and in order to get the fridge with the bottom freezer you have to get a smaller fridge or the fridge with door knock for $1000 more. Stupid gimmick stuff your kids will break or continue to knock. So disappointed in this fridge. Gave 2 stars because it ran well otherwise don’t get this fridge.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .The ice bucket in the freezer is for extra ice to be stored in case you have guests over and need additional ice. If you're in need of some guidance with using your refrigerator, please head to our support page at @LGUSSupport on Twitter or shoot us a private message on Facebook at https://www.facebook.com/LGUSA/ so a specialist can help out. ^CP
Great refrigerator more space and the freezer in b
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More space. Food stay longer don't get spoiled. Love it especially with ice and water included Highly recommended
I would recommend this to a friendTwo months review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good but it has only been 2 months. Will update you after a few years
I would recommend this to a friendLG Appliances
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service has been excellent and we are enjoying the appliances
I would recommend this to a friendFridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine it is how it shoulf wor k does the vest job
I would recommend this to a friendGreat Installation Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great installation service. The men were very personable as well as very capable and efficient.
I would recommend this to a friendLG Kitchen Appliances are the Best!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love all my new LG kitchen appliances. Recently redid my kitchen and got all LG models and it looks so good!!
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator and have bought one for each home
I would recommend this to a friendLG Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this refrigerator. Also like the 29 year compressor guarantee
I would recommend this to a friendExcellent service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gentlemen who delivered the refrigerator where professional and careful.
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this refrigerator to replace my old one. This is the same model buy there are some updates built in.
I would recommend this to a friendLg refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Would have been 5 stars except the ice maker has limited capacity
I would recommend this to a friendLg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been impressed with the quality lg products I think I will continue to replace all the products of my house with lg products
I would recommend this to a friendGreat Frig!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy, simple to use. Water is always chilled, Ice Cubes always ready to dispense.
I would recommend this to a friendI love this refrigerator!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I looked at several refrigerators before deciding on this purchase and I could not be happier. Lots of storage in freezer and frig.
I would recommend this to a friendVERY NICE!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY NICE!!! I would absolutely purchase this one again for one of my other properties.
I would recommend this to a friend- Cons mentioned:Reliability
DO NOT BUY!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months after the warranty is expired the ice maker went out. Called LG and they gave us some steps to follow. Didn’t help. I’ve called local places to get it repaired. No one will even touch it. I’ve been told never buy an LG product because this will keep happening and it’s not worth getting fixed. They also said expect the fridge to last about 5 years. Only time will tell. Paid $3000 and can’t use my ice machine.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Dena.
We're genuinely sorry to hear about the challenges you've faced with your refrigerator. This is certainly not the experience we aim for our valued customers.
We understand your frustration and disappointment, and we're truly sorry for any inconvenience caused. Your feedback is valuable, and we'll take it into consideration for future improvements in our products and services.
If there's anything else we can do to assist you further, or if you have any further questions, please don't hesitate to reach out to us via private message on X (Twitter) @LGUSSupport. We're here to help.
Again, we apologize for any frustration this has caused, and we appreciate your patience.
—Kai
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great great ggggrrrrrrrrrreeeeeaaaattttttttttttttt
I would recommend this to a friendLove our new refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new refrigerator-similar to previous LG but improved quality.
I would recommend this to a friendGreat refridgerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Refrigerator. Just wish there was another shelf to put milk, and juice on rather than the one and the doors.
I would recommend this to a friend