Customer Ratings & Reviews
- Model:
- LFXS28968D
- SKU:
- 5968301
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, ice maker, design, fingerprint-resistant exterior, and ease of use of the 27.9 Cu. Ft. French Door Smart Refrigerator. They appreciate the ample storage space, reliable ice maker, stylish design, easy cleaning, and user-friendly interface. However, customers are negative about the compressor issues, short warranty, noise level, reliability concerns, and difficulty replacing the water filter. They have experienced compressor failures, short warranty coverage, excessive noise, unexpected breakdowns, and challenges with replacing the water filter.
This summary was generated by AI based on customer reviews.
If you enjoy appliance headaches, this is for you!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As many others have already explained, this refrigerator is junk. Bought it 2 1/2 years ago and the cooling unit suddenly stopped working. LG‘s customer service was an absolute complete waste of a few hours. Thankfully we had a protection plan through Best Buy but even dealing with the third-party vendor they subcontracted us out to was not pleasant. The short version of that experience is that it ended up taking over one month for the fridge to be completely fixed and that was after the technician replaced the compressor only to then figure out that it was the main control panel unit so we had to wait for that to be fixed as well. Who knows how long it will work now. When it does stop working again we will be going with a different brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Lots of problems with the water filter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had never purchased an LG or a refrigerator this expensive. When I attempted to change the water filter the first time, it was broken and I could not put a new filter in. Because it was only 7 months old I had to go to LG to fix it. It took nearly 2 months to get it fixed and we had to buy bottled water. I probably would not buy LG again. We previously had GE brand and had great luck with those.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
It’s good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a small dent in upper right hand corner. Customer service offered $100 gift card. Still haven’t received. Not happy.
No, I would not recommend this to a friendLg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a fan of LG products. Not good quality. I am a previous LG owner and every product had a product.
No, I would not recommend this to a friendReview - Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water filter missing, i talk yo cistomer care they refer to LG, 1 hr on call but issue not resolved
I would recommend this to a friendToo small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had asked agent for a larger Refrigerator than my measurements and did not get what I asked for~ to small~!
No, I would not recommend this to a friendwork well but has some noisy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far it is good, but sometime it has very noisy sound but don't where it come from.
I would recommend this to a friendRecieved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took too long to get and then scratched. Very hard to deal with.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was a couple of dents in it after getting it home. And there was a broken piece on the door inside the freezer. Too much hassle to return to the store since ordered online. Drove 2 hours to pick up. Need to call about the broken door/piece
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Refrigerator is OK but was not happy with the sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is OK but we were not happy with the sales person. The sales person told us the the refrigerator had 2 ice makers, one in the door and one in the freezer section. We were looking at a Samsung model that cost less and had the same features but we went with the LG because we have a large family and thought the extra ice maker would be great. Now we are buying bags of ice because the ice maker on the door does not make enough ice for 3 glasses. I would give the refrigerator a higher rating if it was what we were expecting. I might recommend the fridge to someone with a small family just not to buy it from Best Buy. ( its cheaper at other places any way) I have been buying all my major appliances at Best Buy for over 20 years because of the service but I will never buy another one there again. I would suggest someone to go to Home Depot or Lowes to buy appliances, at least there the sales people know about what they are selling.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for any frustration caused due to pricing and promotions by individual retailers. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
- Cons mentioned:Reliability
Like so many others, mine failed at 24 months
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was nice while it worked, but that only lasted about 2 years. Getting it fixed has been a huge pain: it's been impossible to get service scheduled (I'm still trying, have to call again on Monday).
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly.We can help you out to look for a technician that could do a repair on your unit.Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
it’s just oj
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fridge space but the water dispenser leaks and the ice production is poor.
No, I would not recommend this to a friendFOUL WATER TASTE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since receiving delivery of Fridge in mid October 2020, we have been experiencing foul taste when using water line and ice maker. A tech was sent out by LG, but to this date 1/18/2021, the issue can not be resolved. All instructions have been followed. Another tech being dispatched this week to revisit issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for this experience. I'd like to see if we could help. Please contact our Customer Support at 800.243.0000.^Venette
The new ice box.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The real test will take more time. Durability is a must.
I would recommend this to a friendNoisy sound from compressor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.roomy fridge but it makes a lot of noise. Repair tech says "it's normal compressor sound" but it is occasionally loud and sound like a didgeridoo in the background Will call about some solution. Wish I knew before I bought it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
But another brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ice/water dispenser periodically decides it needs a 5 second delay before dispensing. After 4 service calls LG says due to the alignment of water solenoids, this is a “normal” function and no further service calls would be made. They suggested I pull the refrigerator out every time this happens, unplug it and wait 5 minutes before plugging back in to reset the valve alignments.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Didn’t like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t exactly what we was looking for so went back to the store and purchased a different model
No, I would not recommend this to a friendOnly been a month, but it’s already not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a little over a month since I bought it, but all the ice cream is getting soft. Ice cream continues to be soft even if the freezer temperature is lowered. Technician came after calling Best Buy, but he said there was nothing he could do. What's the point of buying the Total tech if they can't fix it. When I called LG, LG said that there is no one who can come from LG company, but they will contact the place connected to the company and send someone to fix it. Everything is so uncomfortable and I regret buying this refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
- Cons mentioned:Compressor
Lg invertor fridges are a no go for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't cool.had to return.know there no other deals like the one i had and without a fridge.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LFXS28968S) model. We understand your concern about dealing with a refrigerator that doesn’t cool properly, especially when you rely on it for your daily needs. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. Your feedback is important to us.
If you're looking for a new fridge, we recommend checking with local retailers for availability and potential deals. In the meantime, if you have any questions or need assistance with LG products, please send us a private message on social media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience and hope you find a suitable replacement soon. ^Juvy
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I fill a glass with water it keep dripping after I take the glass away?
No, I would not recommend this to a friend