Customer Ratings & Reviews
- Model:
- LFXS28968D
- SKU:
- 5968301
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, ice maker, design, fingerprint-resistant exterior, and ease of use of the 27.9 Cu. Ft. French Door Smart Refrigerator. They appreciate the ample storage space, reliable ice maker, stylish design, easy cleaning, and user-friendly interface. However, customers are negative about the compressor issues, short warranty, noise level, reliability concerns, and difficulty replacing the water filter. They have experienced compressor failures, short warranty coverage, excessive noise, unexpected breakdowns, and challenges with replacing the water filter.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity, Noise levelCons mentioned:Compressor
great fridge so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we've only had it for 2 months, but so far the family loves it. it has a huge capacity; we can't fill it, and we're a hungry family of 4. it's quiet - much quieter than the old GE we replaced. I also like the user interface and digital display showing the temperature settings. I used a thermometer to confirm, and I do find that the actual temps are lower than the settings. Better than being higher. The absolute BEST feature is the open-door chime. My kids always managed to forget to completely close the freezer or fridge door on the old one and leave it that way overnight. Never again! My only concern is the longevity of the compressor; I've read these linear models, although quiet, tend to break down early and often. But I can't take away a star for NOT failing yet. I'll update my review if it does. So far, we're all quite happy with this fridge.
I would recommend this to a friend not recommended !
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the inside is very spacious and nice but the ice maker never worked properly for a prolonged amount of time always some issue with leaking from the filter or not producing ice, IN ADDITION ALL SIDE DOOR BINS CRACKED!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
- Cons mentioned:Reliability
Not happy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been very happy with this product. Twice had to call for a repair within the first year. Would not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Compressor
Buy something else.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this refridgerator for right at 5 years and the compressor has gone out. Have spent over a month without a fridge while LG tries to figure out what to do.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not well designed and made.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced water valve earlier this year. Now have a water leak in the door and will have to replace the whole door.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Good day, Ralph! We are sorry to learn that your LG French Door Refrigerator has a leak inside the door. This is most likely due to excessive condensation surrounding the dispenser, which might cause the water to drip down the door. Please shoot us a direct message on Facebook or Twitter with the model and serial numbers of your refrigerator using the handle @LGUSSupport so that we can help you right away. We are ready to assist! ~Rita
Worst purchase of my life.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This might be the worst major appliance I've ever bought in my life. Within 7 months of using it, It has broken TWICE. Both time the fault was the condenser under the fridge, what’s worse was the customer service at LG. It took them 2 weeks to schedule a technician to my house which caused my frozen food to gone bad and I had to threw them all away. Within a month after fixing it, it broke again just yesterday, it’s Saturday today so I couldn’t contact them. I’ve never regretted so hard about this purchase, please stay away from anything related to LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman and Delivery A+. Fridge has 3 little dents on front. Called Bestbuy and transferred to LG. Still haven’t heard back from LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG French Door Refrigerator. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
- Cons mentioned:Reliability
never again
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not reliable. fridge froze and had to let it defrost for 5 days to defrost. service tech said he could not fridge apart to defrost. LG service horrible
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Leaking on day 5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just bought this fridge and I was so hopeful for the reviews! However it’s day 5 and the ice maker is already leaking all over the floor. It was working perfectly the last 4 days so not sure what happened, but we are returning because if it has problems on day 4 not sure I want to gamble on it long term!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into issues with your ice maker on the refrigerator leaking. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Only took 3x to get it right
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is nice. However, it took 3 times to get one that was not damaged. When fridge #2 showed up, it didn’t work and the delivery guy just left. We were without a working refrigerator for 5 days. Lost all of our food, had to take a day off work for the second to be delivered only to be broken. No one from Best Buy or Geek Squad would get back to us. I contacted through Facebook, Twitter, email and numerous calls. Shay who delivered #1 and 3 was the only redeeming thing about our experience. She was fantastic
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Great refrigerator. Poor service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has been exactly what I hoped it would be. It’s a little annoying to have to hit the ice or water buttons twice to switch (once to turn on display, once to switch) but otherwise a good product. However, it was spoiled by the awful delivery problems we rant in to. They called us and said we were next so we emptied the old fridge and removed it. Then their truck broke down and I never got a call to reschedule. When I called 3 hours later they said the first available time was 6 days later.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
LG Refrigerator and Best Buy Service FAILURE
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer couldn't maintain temperature in less than 12 mo. Soft ice cream, thawing meat, etc. Home Depot did not have an LG repairman within 50 miles for Total Tech Plan. So asked me to call LG directly. No luck. Called local repairmen and they explained LG different and too difficult. Basically recommended to not buy an LG. Best Buy Total Tech plan?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Stay away from LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 4 service calls for the same problem in the first 11 months I have owned this refrigerator. There is an intermittent 3-5 second delay when dispensing ice/ water. Now after 11 months and 4 service calls LG has decided this intermittent delay is normal and will not do anything for me. Very poor customer service.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you are unsatisfied with the functions of your water and ice dispenser. I appreciate your feedback. If we can assist you, please feel free to reach out to us via phone at 1-800-243-0000 or online with our Facebook page https://www.facebook.com/LGUSSupport or Twitter feed @LGUSSupport. I look forward to hearing from you. Thank you! ^BH
- Cons mentioned:Reliability
terrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible!!!! Broke down after 7 months. No fridge for SIX weeks now! Warranty not being honored!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Stay away. L.G. must stand for Literal Garbage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RUN AWAY!!! Three service calls in 4 months for an ice maker that won't work. Currently waiting on parts. If they don't arrive in the next week, L.G. promises to issue a return for the unit. Save yourself the headache. Masochists must love this unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Compressor
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad compressor. Broke after 2 years. Geek Squad took weeks to fix it. I'll never buy LG anything again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your unit did not worked properly. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
LG are Bad choices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 2nd time swapping out this fridge, and this one is worst than 1st one. Temperature inside fridge is rarely above 40degrees. Filtered Water is contaminated, so ice & water dispenser is pointless. Really poor customer service responses, and the delivery companies are even worse. So disappointed in the entire purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
Not a good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the staff at Best Buy was amazing, the product and the customer service team through LG was not. My refrigerator stopped working after having it for 8 months and then took the LG sales people 6 additional weeks to do absolutely nothing to help repair or replace my fridge. It was only through the heroics of Lynette at the Riverdale store and Thomas in appliance repair that we were able to accomplish anything!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your feedback and hate to hear this has happened. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 should you need any assistance. ^MC
Not a good experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had three refrigerators delivered before we got a good one. First one froze our food, that we had to throw away, second one was dented finally we got a good one.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you had trouble receiving a refrigerator without defect. If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact LG Support via any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
Thank you for being part of the LG family.
Basic Fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t not get this fridge if you leave it open a lot make an annoying noise that CAN NOT BE shut off. But does it job.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette