Customer Ratings & Reviews
- Model:
- LFXS28968D
- SKU:
- 5968301
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, ice maker, design, fingerprint-resistant exterior, and ease of use of the 27.9 Cu. Ft. French Door Smart Refrigerator. They appreciate the ample storage space, reliable ice maker, stylish design, easy cleaning, and user-friendly interface. However, customers are negative about the compressor issues, short warranty, noise level, reliability concerns, and difficulty replacing the water filter. They have experienced compressor failures, short warranty coverage, excessive noise, unexpected breakdowns, and challenges with replacing the water filter.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compressor
nope
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor goes kaput- watch these- I had two and a Samsung, but my 1970's Frigidaire is still working...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
overrated
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer doesn't keep everything frozen. Icemaker rarely makes enough ice for one person let alone an entire family. I'll never buy LG again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Richard. Thank you for taking the time to share your experience with the LG Refrigerator (LFXS28968S) model. We understand your concern about your freezer isn’t performing as expected and the icemaker isn’t meeting your needs. To address the freezing issue, we recommend checking the temperature settings to ensure they are set appropriately (ideally around 0°F for the freezer). Additionally, make sure the vents inside the freezer are not blocked, as this can affect air circulation.
We appreciate your feedback, and if you’d like further assistance or troubleshooting, please reach out to us via private message on social media @LGUSSupport. We're here to help you find a solution.
Thank you for your understanding, and we hope to assist you soon. ^Juvy
Thanksgiving day debacle
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving this a 1 start is way to high. This fridge went out on us after 1.5 years. Lost all our food in both the fridge and the freezer (500$)5 days before thanksgiving Not to mention it’s taking 14 days to get any service on it through Best Buy geek squad. I do not recommend this product or their dishwasher or the countertop cooktop stoves or any LG products.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
DO NOT BUY LG!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy an LG refrigerator. 618 days. That's how long ours lasted. Model:LFXS28968S. $2,133.00 later. That what we got. 618 days. How companies are allowed to build inferior products that last a year and a half is mind blowing. We lost everything in the freezer and fridge which is nothing compared to how disappointed I am in this refrigerator. Thanks LG. Thank you for taking pride in your products.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you had a problem with your unit.This feedback will be shared with our prouct team.We apologize for any inconvenience.^Venette
- Cons mentioned:Compressor
DISSATISFIED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we have had this refrigerator 2 years. the COMPRESSER has to be replaced.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am confident that the repair will resolve the problem with your unit. Understandably, it's frustrating
and disappointing to need repair so soon after purchasing the unit. If you ever have any questions,
please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook
at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused.^Venette
Not to great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker broke with in the first week of having it. The water drips out a lot from the dispenser as well.
I would recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit is seemingly defective. Please contact LG Customer Support so
that we can better investigate and quickly assist you with a resolution. You can contact our Customer Support at 800.243.0000.^Venette
LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We sent it ack due to the cooling unit not working. They were very helpful for the problems .
I would recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
M. I. A FRIDGE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 7/5/20, STILL hasn't been delivered. I had the unfortunate experience of finding out from the Delivery crew that the refrigerator was not on the truck. I Spoke with a store manager roughly 3 weeks ago, I was told "Give him a week or so to see what he could come up with", I haven't heard from anyone since. I AM EXTREMELY DISSATISFIED to say the least
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
- Cons mentioned:Door
Door defect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door doesn’t shut properly ... Torn at the top part of door
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this refrigerator for a year and it is leaking gas for which they cannot fix. The support has been fine but the inconvenience has not been with losing freezer full of food 3 different times. Supposedly it is now being replaced.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
The product is good but the delivery was the worst
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took hunt delivers to get it right It is just a refrigerator... not a rocketship
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 month old refrigerator and freezer no longer stays cool. Not one company wants to service refrigerator as it’s a known problem. Going on over 3 weeks and still struggling to get LG to get me a return number. Also, not one manager at Lg has ever contacted me after multiple requests.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
- Cons mentioned:Compressor
LG REFRIGERATOR OPEN BOX THEN A NEW REPLACEMENT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box bad compressor new one replaced ice maker
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your feedback and hate to hear you had this issue. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 should you need any assistance. ^MC
Not impress
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Side panel on 2 items are defective curving into the inside big manufacture mistake. Ice and water dispenser goes wild you will be picking ice cubes all over the house.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your refrigerator. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
Stay away from LG and Geek Squad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.15 months later the Ice maker won't work and has error codes showing on the front. GeekSqad cost me $230 for three years of help. No help so far. 30 minutes wait times to get of hold of someone who can't help you and then get transferred.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
The brand new icemaker is not working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the new refrigerator and installed by the technicians yesterday. Unfortunately, I found that the icemaker was not working after the technicians left. I have contacted the BestBuy and LG manufacturer service for help. However, I have had no response until now.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your unit cannot be repaired in a timelier manner. Understandably this is frustrating, and I am terribly sorry that the issue has not been resolved. Because of the delay in being able to provide repair for your unit,there are policies and procedures in place to provide an alternative resolution.Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model is clearly defective. The exterior ice chute leaks water onto the water dispenser tray when not using either ice or water dispenser. Exchanged first fridge and second fridge does the same thing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Icemaker broke right after one year. :(
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, we were fairly happy with this, until a couple of days ago, the icemaker broke. Really? after only a year? To me that is just not a quality refrigerator. Beware of this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
Don’t buy LG appliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned it for two years and now the freezer will not keep temperature. Ice machine doesn’t work and won’t keep ice cold so it leaks wAter out of the spout.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Very loud and and not made to last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is very very loud, probably the loudest I've ever heard. At 18 months old the ice maker has stopped working completely.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer