Customer Ratings & Reviews
- Model:
- LFXS28968D
- SKU:
- 5968301
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, ice maker, design, fingerprint-resistant exterior, and ease of use of the 27.9 Cu. Ft. French Door Smart Refrigerator. They appreciate the ample storage space, reliable ice maker, stylish design, easy cleaning, and user-friendly interface. However, customers are negative about the compressor issues, short warranty, noise level, reliability concerns, and difficulty replacing the water filter. They have experienced compressor failures, short warranty coverage, excessive noise, unexpected breakdowns, and challenges with replacing the water filter.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compressor
Compressor died after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this refrigerator. LG produced many with bad compressors and was forced to extend their warranty after getting sued in a class action. If you want it repaired, be ready to wait weeks or months.
No, I would not recommend this to a friend - Cons mentioned:Compressor
Refrigerator Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor issues and service is worst. Did not expect this from LG. Could have given less than one start but that is the least available.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Reliability
Don’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy LG!! Service dept is awful and refrigerator quit working after 3 years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Catherine. Thank you for leaving us a review regarding your 27.9 Cu. Ft. French Door Smart Refrigerator with External Tall Ice and Water Dispenser in Stainless steel LFXS28968S. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ~Anthony
Broken in 2 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a little over two years ago and have had nothing but problems. The door malfunctioned early on and we have to manually adjust the door to close it. The ice takes forever to make and we are constantly running out. The kicker is the fan broke 2 years in and they are charging us over $680 to fix it. Cheaply made and terrible customer service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We're sorry for the difficulties you have experienced with your LG refrigerator. We understand your frustration with the door malfunction and the issues you have encountered with ice production and the fan breaking after two years of use. Please know that we strive to provide high-quality products and exceptional customer service, and we regret that we have not met your expectations in this instance. We appreciate your feedback regarding the door adjustment and ice production, as well as the concerns you have raised about the fan repair cost. You may share your feedback, suggestions, and recommendations regarding our products and services through our feedback portal at https://www.lg.com/us/support/email-to-president. If you need further assistance with your LG product, please reach out to us via private message on Facebook or X (Twitter) at @LGUSSupport so we can further assist you. ^Win
- Cons mentioned:Compressor
Lasted 5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor died 4 weeks after warranty expired. All the lights remained on so we had no clue. Lost all food.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Cons mentioned:Compressor
cheap compressor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good one to buy. not cooling. refrigerator broke.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
LG is a horrible brand and this product is proof
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had so much trouble with this LG fridge/freezer. Had multiple fixes under warranty and the problems continued. LG even failed to provide a technician on my most recent call (still under the 20 year LG warranty).
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Leann. Thank you for sharing your experience with the LG Refrigerator (LFXS28968S) model. We understand your concern about facing ongoing issues with your fridge/freezer, especially after multiple repairs and complications with service. As a next step, we recommend reviewing the warranty terms to ensure you have all necessary documentation for service requests. If the problems persist, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you in finding a resolution and ensuring you receive the support you deserve. We appreciate your patience and are here to help. ^Juvy
Horrible noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functions well but makes an intermittent high frequency noise that penetrates the entire house. LG has not , so far , been of any help.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Compressor
Buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 years 7 months refrigerator stopped cooling... wow. I thought I was safe with LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Compressor
Major Failure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1.5 years, the compressor failed. Food lost back order parts! I have had fridge last me decades
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble getting your refrigerator repaired. We would be happy to look into your part order to see when the parts can be expected. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Dont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is 17 months old and the freezer fan went. $400 to repair. And very annoyed that we paid much more for it in 2022!! Don’t waste your money on this LG fridge!
No, I would not recommend this to a friendDon't buy LG. Best Buy STOP selling LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker stopped working after a year. Then the water dispenser stopped working. Now the freezer is not working. The LG customer service is terrible to work with. We have been without a freezer for a month now. Best Buy should stop selling LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate all feedback. Thank you for bringing this to our attention. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Last LG product we will ever buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I bought this model at Best Buy Jan. 2021. It is August 2022 and it is dying due to major defect. Trying to get LG to make it right has been difficult and food is going bad!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn this has happened and would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Unhappy with service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was good from February till July 2 when I it started throwing out defrost codes. Since it had LG warranty have been dealing with LG. It was July 30 before repairman came and put In a sensor, and the next day it did it again. I have had a bad refrigerator for 42 days and seem to be getting nowhere. Best Buy won’t hwlp since my 15 days to return are passed. STAY AWAY
No, I would not recommend this to a friendDO NOT BUY LG!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY LG!!!! WORST CUSTOMER SERVICE!! FRIDGE ONLY LASTED 4 1/2 YEARS... AND CAN NOT FIND SERVICE IN NORTHWEST INDIANA SO YOU HAVE TO WAIT FOR OVER A WEEK SO FAR AND STILL NOT FIXED.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate all feedback. Thank you for bringing this to our attention. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
door flap flaw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door flap sometimes does not flip to get a seal when shutting the door. I have to reopen door and flip the door flap to get it to work properly. Looked at other similar refrigerators, they don't have this problem. Contacted LG support. They said they would send someone out but didn't tell me I would be charged. Fail.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died after only 2 years in service. Had to replace condenser motor, which was $1,500 Technician said that it is common problem for LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
not good quilaity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not good quality it stop one time after 4 years and not good at all
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We sincerely appreciate you sharing your experience with the LG Refrigerator (LFXS28968S) model. We're sorry to hear that we are not meeting your expectations in the unit. We aim to provide reliable, good products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library. For further assistance, please reach out to us on social media at @LGUSSupport. ^Juvy
poorly made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with LG and the deterioration of their quality. It leaked cold air the day we bought it, terrible ice maker. Poor customer service. Refuse to fix it even though it is under warranty.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Stay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy any LG refrigerator. They are throw away units that last 3 years
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette