Customer Ratings & Reviews
- Model:
- 27LQ625S-PU
- SKU:
- 12108843
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Nice picture - turns off by itself frequently
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware! I was able to set up a FireStick so I could get Directv Stream, but after the return period from Best Buy (15 days) the tv is continually turning itself off in the middle of what I’m watching. Getting ready to call LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV did not work for me. Could not get a good clear picture. When I thought I had it dialed in, the next channel would look bad. When viewed from the side, the oicture became dark. Just not good for me.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John.Thank you for sharing your feedback on your LG TV (27LQ625S-PU) model. We understand how important it is to have a television that functions flawlessly. We strive to provide high-quality products exceeding our customers' needs and expectations. We respect your decision to return the unit. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Remote Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returning. Do not buy an LG TV if you have a Vizio TV. They use the same remote frequencies and it will make both TVs unusable. Called the Geek Squad and the were no help and then transferred me into the regular queue so I got so talk to someone in the South Pacific that couldn't speak coherent English.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize that you were told that your LG LED Full HD Smart TV with webOS is not working properly. Your satisfaction is very important to us, and we want to make sure you have a better experience in the future. We recommend that you contact our LG Social Media team on Facebook or Twitter with the hashtag @LGUSSupport and include the model and serial numbers of the TV. We'll take care of the rest! ~Rita
ridiculous menu
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most obscure, non-intuitive, bizarre, useless menu I have ever been defeated by. Too many steps to get what you want done. Returned it because it's not even a decent boat anchor.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We sincerely appreciate your feedback on the menu for your LG 27" Class LED Full HD Smart TV with webOS. We apologize for any inconvenience or difficulty you may have encountered while using it. We understand the significance of an effortless interface and value your feedback. If you have any specific suggestions or concerns, please feel free to contact us privately on Facebook or Twitter via @LGUSSupport. Our team is dedicated to assisting you and we thank you for your understanding. ^Sam
Terrible image
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning it and getting a 32” Vizio for $30 more. I don’t know if it’s the screen air of this LG 27” but the image quality was terrible, never thought Vizio would offer a better screen display than LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Dont buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed, the Samsung for more money is worth it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Don’t waste your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for camp. Used less than 6 times and the picture stopped working. Had it just over 2 months. Tried to research solutions and fix it and nothing has worked. Has sound but no picture. Deeply disappointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Heather. We're genuinely sorry to hear about the frustrating experience you've had with your LG TV. It's incredibly disheartening when a product doesn't meet your expectations, especially within such a short timeframe. Your feedback is incredibly valuable, and we're committed to finding a solution.
We understand your disappointment and frustration. Let's work together to get this sorted out. Please send a private message via Facebook or Twitter @LGUSSupport with your contact details and a brief description of the issue. Our team is dedicated to assisting you in finding a resolution. Thank you for bringing this to our attention. —Kai
Woukd never buy LG again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not even turn on 15 days after purchase. Of course BB has 14 day return. Now had to send back to LG to be fixed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for the inconvenience you've experienced with your LG Smart TV. It's disheartening to hear that it stopped working shortly after purchase. We understand your frustration, and we're here to assist you.
For a prompt resolution, please send us a private message on Facebook or Twitter using @LGUSSupport. Our dedicated team will be more than happy to assist you with the necessary steps to get your TV fixed and up and running again. Thank you for your patience and understanding. ^Luisa
Wouldn’t buy LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult! Colors change, black stripes across screen occasionally. Won’t buy a LG tv again!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gregory. Thank you for taking the time to share your feedback on the LG TV (27LQ625S-PU) model. We'd love to find the best possible solution with the changing colors and black stripes on the screen. We aim to deliver high-quality products and ensure a great viewing experience. For help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-vertical-lines-or-stains-on-an-oled-tv-screen--20153130731463#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Not What I Ordered!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for a NEW product but BestBuy took the liberty to send me a USED product!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Smart TV (27LQ625S-PU) model. We understand that you received a used product instead of the new one you had paid for, and we sincerely apologize for this mistake. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly by sending us a private message on Facebook or X (Twitter) using @LGUSSupport. We are here to help and ensure your satisfaction. ^Juvy
Not happy about the return policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV for a gift, bought it on Nov 29, 2023, gave it on Dec 25, 2023. Now it says "No Longer Returnable".
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, DonT. Thank you for sharing your experience on your LG Smart TV (27LQ625S-PU) model. We understand your frustration with the return policy, and we sincerely apologize for any inconvenience this may have caused. We value your feedback and will use it to review and improve our policies. To obtain more details on Best Buy return policy, please visit this link: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Goldilocks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a TV for my guest bedroom, and the 24" seemed too small while the 32" too big. This 27" was just right. This size is hard to find and costs more than a larger model, but I'm glad I was able to grab an open box sale on what may have been the last one in the area. The picture is clear; setup is relatively easy. It gets more complicated/time consuming if you want to activate more features, but if you just want to start watching TV/streaming, you are pretty much good to go from this trusted brand.
I would recommend this to a friendBad image quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor image quality, not enough brightness and bleeding display.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor speakers Poor picture quality Wish I could exchange it for a better quality unit
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Bill, thank you for taking the time to leave a review! We're always looking to improve our customer satisfaction with our products. We'll take your feedback into account as we make the next generation models. ^Chris
May return item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not honoring installation promise. Over 4 hours on phone.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
THIS IS BS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!!!!!111!! BS you can't use for all a APPS
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Mary. We're genuinely sorry to hear about the frustration you're experiencing with the apps on your LG TV. We understand the importance of a seamless experience.
To better assist you, could you provide us with some more details about the specific issues you're facing? This will help us pinpoint the problem and find a suitable solution. You can also reach out to us via private message on Facebook or Twitter @LGUSSupport.
Thank you for bringing this to our attention, and we appreciate your patience. We're committed to ensuring you have a satisfactory experience. —Kai
Fits our needs (and bookcase!)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was very easy, and the TV itself is so lightweight. It fits perfectly within the bookcase we use in our RV room. Picture is clear and I find it very intuitive and easy to use.
I would recommend this to a friendLG 27 inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice clear picture!. I like a small tv and this sits on my 24 inch stand just perfectly. I dont like the remote. It is very hard to navigate with that weird pointer thing which is very slow. The enter button has a horrible hesitation and skips or makes two of the letters instead. and it takes forever to navigate the keypad to log into accounts.
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always bought another brand prior to this purchase. So glad we got the LG. Recommended by son and he was spot on. The picture quality is great. Added a soundbar so we could hear dialogue better and it's nearly perfect now. Easy to set up. Highly recommend. Best Buy was so helpful. Ordered on line and picked up in the store. Couldn't have gone smoother.
I would recommend this to a friendThe LG-27: LED Smart TV Clarity is Wonderful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG-27" LED Smart TV is wonderful. The clarity of the picture is like being there. The other channels that you can get with this TV really make watching TV enjoyable. We are enjoying Pluto, Disney and a whole host of other channels that we have not had before. The extra channels are wonderful but the ease of using this TV and the clarity of the picture are what I enjoy most.
I would recommend this to a friend
