Customer Ratings & Reviews
- Model:
- 27LQ625S-PU
- |
- SKU:
- 12108843
Customer reviews
Rating 4.6 out of 5 stars with 1214 reviews
(1,214 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Rated 1 out of 5 stars
Woukd never buy LG again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not even turn on 15 days after purchase. Of course BB has 14 day return. Now had to send back to LG to be fixed.
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for the inconvenience you've experienced with your LG Smart TV. It's disheartening to hear that it stopped working shortly after purchase. We understand your frustration, and we're here to assist you.
For a prompt resolution, please send us a private message on Facebook or Twitter using @LGUSSupport. Our dedicated team will be more than happy to assist you with the necessary steps to get your TV fixed and up and running again. Thank you for your patience and understanding. ^Luisa
Rated 1 out of 5 stars
Wouldn’t buy LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult! Colors change, black stripes across screen occasionally. Won’t buy a LG tv again!
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gregory. Thank you for taking the time to share your feedback on the LG TV (27LQ625S-PU) model. We'd love to find the best possible solution with the changing colors and black stripes on the screen. We aim to deliver high-quality products and ensure a great viewing experience. For help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-vertical-lines-or-stains-on-an-oled-tv-screen--20153130731463#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Rated 1 out of 5 stars
Not What I Ordered!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for a NEW product but BestBuy took the liberty to send me a USED product!
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Smart TV (27LQ625S-PU) model. We understand that you received a used product instead of the new one you had paid for, and we sincerely apologize for this mistake. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly by sending us a private message on Facebook or X (Twitter) using @LGUSSupport. We are here to help and ensure your satisfaction. ^Juvy
Rated 1 out of 5 stars
Not happy about the return policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV for a gift, bought it on Nov 29, 2023, gave it on Dec 25, 2023. Now it says "No Longer Returnable".
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, DonT. Thank you for sharing your experience on your LG Smart TV (27LQ625S-PU) model. We understand your frustration with the return policy, and we sincerely apologize for any inconvenience this may have caused. We value your feedback and will use it to review and improve our policies. To obtain more details on Best Buy return policy, please visit this link: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
- Pros mentioned:Ease of use, Picture quality, Size
Rated 5 out of 5 stars
Goldilocks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a TV for my guest bedroom, and the 24" seemed too small while the 32" too big. This 27" was just right. This size is hard to find and costs more than a larger model, but I'm glad I was able to grab an open box sale on what may have been the last one in the area. The picture is clear; setup is relatively easy. It gets more complicated/time consuming if you want to activate more features, but if you just want to start watching TV/streaming, you are pretty much good to go from this trusted brand.
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
I would recommend this to a friend Rated 1 out of 5 stars
Bad image quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor image quality, not enough brightness and bleeding display.
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
Rated 1 out of 5 stars
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor speakers Poor picture quality Wish I could exchange it for a better quality unit
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Bill, thank you for taking the time to leave a review! We're always looking to improve our customer satisfaction with our products. We'll take your feedback into account as we make the next generation models. ^Chris
Rated 1 out of 5 stars
May return item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not honoring installation promise. Over 4 hours on phone.
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Rated 1 out of 5 stars
THIS IS BS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!!!!!111!! BS you can't use for all a APPS
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Mary. We're genuinely sorry to hear about the frustration you're experiencing with the apps on your LG TV. We understand the importance of a seamless experience.
To better assist you, could you provide us with some more details about the specific issues you're facing? This will help us pinpoint the problem and find a suitable solution. You can also reach out to us via private message on Facebook or Twitter @LGUSSupport.
Thank you for bringing this to our attention, and we appreciate your patience. We're committed to ensuring you have a satisfactory experience. —Kai
- Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 5 out of 5 stars
LG 27 inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice clear picture!. I like a small tv and this sits on my 24 inch stand just perfectly. I dont like the remote. It is very hard to navigate with that weird pointer thing which is very slow. The enter button has a horrible hesitation and skips or makes two of the letters instead. and it takes forever to navigate the keypad to log into accounts.
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always bought another brand prior to this purchase. So glad we got the LG. Recommended by son and he was spot on. The picture quality is great. Added a soundbar so we could hear dialogue better and it's nearly perfect now. Easy to set up. Highly recommend. Best Buy was so helpful. Ordered on line and picked up in the store. Couldn't have gone smoother.
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Fits our needs (and bookcase!)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was very easy, and the TV itself is so lightweight. It fits perfectly within the bookcase we use in our RV room. Picture is clear and I find it very intuitive and easy to use.
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
The LG-27: LED Smart TV Clarity is Wonderful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG-27" LED Smart TV is wonderful. The clarity of the picture is like being there. The other channels that you can get with this TV really make watching TV enjoyable. We are enjoying Pluto, Disney and a whole host of other channels that we have not had before. The extra channels are wonderful but the ease of using this TV and the clarity of the picture are what I enjoy most.
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
I would recommend this to a friend - Cons mentioned:Remote control
Rated 4 out of 5 stars
ugh the remote!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up is easy, wifi connection pretty seamless...No issue with picture but have not really adjusted for personal ideal settings. Only issue is remote is HORRIBLE. Hardly any differentiation between control buttons besides volume and channel. Impossible to know what button to use if watching from bed at night unless keeping a finger on the central enter button, and their is always the possibility of hitting the adjacent channel hot keys meaning you have to find your home button and start over....
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
So Far, So Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our little TV fits perfectly in the spot we required and offers clarity as well as ease of usage,
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Ms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality was very nice. Very easy to set up. Would recommend this TV.
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great Little HD TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed an HDTV to replace the old standard definition one that we had on a kitchen counter - one that would fit under the cabinets. We find that this one performs excellently and exceeds our expectations.
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 3 out of 5 stars
Good TV, Bad Computer Monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one to use as a second computer monitor and occasional TV in my home office. As a TV its fine, especially if you turn on the “Super Resolution” and noise reductions stuff to make low res OTA shows look tons better. The webOS system is probably one of the best smartTV operating systems I’ve seen, though I don’t know how much I’ll actually use it since this is connected to a computer and I can just stream with that. Especially because the TV speakers are tinny. Very LOUD but tinny, even with EQ adjustments. I'd rather use the 5.1 surround system connected to the computer. My Mac seems to think this display supports HDR but do not tick that checkbox. Getting it adjusted for use as a computer monitor for my Mac was tedious (maybe it’s better for a Windows computer, I don’t know). First of all you have to put it in “Game Optimization” picture mode, which is low latency, then tweak the brightness, contrast, sharpness/clarity, gamma, white point, and black level until it’s acceptable. Some people also suggest giving the HDMI port a custom name can help improve display clarity. I’ve connected computers to other TVs where it adjusted automatically or you just had to select “Graphics Mode” but this one makes you work for it. And no matter what I did I can NEVER get crisp text on this screen. While I gather it is the exact IPS panel they use in their FHD computer monitors, I think the heavy matte finish on the screen blurs sub-pixels a lot. All the text looks slightly bolded to me. LG sells a couple of 27 inch "dumb TV" models, 27LP600B-PU and the 27LP615B-PU, that are specifically labeled “TV Monitor” so I assume those are better computer monitors than this device which is only labeled as a “Smart TV.” The only reason I bought this over those was I needed two HDMI inputs and those other two models have only ONE(!) input. Those are also both edge lit and this is direct lit. I can live with this as a secondary monitor/TV, but I would not recommend it as a primary computer monitor.
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Smart TVs for a high-tech age
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To match my age, I wanted to purchase a "dumb TV," but I couldn't find one; the Smart TV is very nice. Great picture and perfect size for our antique hutch. Got help from Spectrum to combine remote controls.
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Good picture & light weight. Takes a lot less space then my old TV.
This review is from LG - 27" Class LED Full HD Smart TV with webOS (2022)
I would recommend this to a friend








