Customer Ratings & Reviews
- Model:
- 27LQ625S-PU
- SKU:
- 6506780
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the picture quality and ease of use of the 27" Class LED Full HD Smart TV with webOS (2022). Many also appreciate the TV's size and value for the price. However, some customers expressed concerns about the remote control's design and the TV stand's limitations. A few also mentioned software-related issues.
This summary was generated by AI based on customer reviews.
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great service, overall I am very satisfied
I would recommend this to a friend- Cons mentioned:Remote control
Unintuitive, gives user info to third parties
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most frustrating, irritating TV, it tracks viewing habits, requires permissions to sell my info before letting me use anything but basic TV. Remote so unintuitive have to download manual to find out it takes 6 buttons in Settings to set sleep timer - really? Can't use Netflix without connecting ethernet to router & every time I turn TV on I have to go through steps to reset Source. Would return if it I could.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there.Thank you for taking the time to share your feedback on the LG TV (27LQ625S-PU) model. We're sorry to hear about your experience with your unit. We strive to provide reliable, high-quality products and ensure a smooth and seamless viewing experience, but we missed the mark on your case. We will consider your feedback to enhance the user experience and improve our future products. If there's anything we can do to assist you further, please reach out to us on social media at @LGUSSupport. ^Juvy
Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can always count on Samsung to deliver great quality.
I would recommend this to a friendMenus and understanding
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No real manual to give you opportunity to see what it can do
I would recommend this to a friendTimer setting needs quicker/easier access
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for bedroom, especially to use the timer for sleeping. Can set for time on and off but if awaken during the night and choose to set off time again, way too time consuming.
I would recommend this to a friendTv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it wxcellent xmas gifts! The price was good!!
I would recommend this to a friendPretty good tv but remote control stinx
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an ok tv. The remote buttons are jammed together. That's my only real complaint
No, I would not recommend this to a friendWorst return policy in retail. Lost Customer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the picture quality that I thought. Best Buy return policy is the worst in the industry. 15 day return policy for items that require cable service pairing, new cable ran, mount on wall etc. may have to be done by others, even in my case I had the flu for 10 days. Called customer service no satisfaction, told me to call manufacturer. Will not buy from Best Buy too many other vendors with reasonable return policies.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback about your LG TV (27LQ625S) model. We understand your concern about a product that doesn’t meet your expectations, especially when installation and service coordination add to the challenge. We strive to provide exceptional services and ensure a smooth experience. While LG doesn’t manage retailer-specific return policies, we’re here to help ensure your unit is performing at its best.
If the picture quality isn’t as expected, we suggest checking your picture mode settings by going to Settings > Picture > Picture Mode and trying out modes like Cinema or Vivid depending on your environment. Also, ensure the source device or cable box is transmitting at HD or Full HD resolution. Sometimes the perceived quality can be affected by signal input rather than the display itself. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034.
We’re more than happy to look into this further and offer more tailored solutions. Please send us a private message on social media @LGUSSupport so we can help you get the most out of your LG experience. ^Juvy
DO NOT BUY IF YOU WANT TO HANG ON THE WALL!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe how little thought went into this design. We have a tight space that won't hold a 32" and this was the only option. Picture and sound are less than optimal. I'm not sure why they call it a SmartTV as it does nothing. But I knew those going in and could live with it. What is completely unacceptable is the power plug sits in the middle of the back of the TV and plugs straight in, so it sticks out further than the TV. Pretty much every TV has power adapter on one side or the other and slides in from the side. They must have intended for it to be capable of being hung on a wall as there are holes for a mounting plate. But the power adapter plugs in directly below these and there is no way to get a mounting plate on the TV. Just an ignorant, dated design that no one bothered to test. LG should be embarrassed to have this in the lineup. I will be returning.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We understand your frustration with the design of the LG Smart TV, especially regarding the power plug's positioning. It's disappointing when a product's design doesn't align with practicality and the intended use. Your satisfaction is essential. If you need assistance, please feel free to send us a DM on Facebook or X(Twitter)at @LGUSSupport. -Charles
- Cons mentioned:Connectivity
How do you get this set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t even get it connected. Plugged in cables attached. Roku connected. Can’t get much beyond turning in with remote than doesn’t seem to be a way to move forward
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out to us. We understand your concern about having trouble connecting your LG TV (27LQ625S-PU) model. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. Here’s a quick troubleshooting step to try: After turning on the TV with the remote, ensure that the input/source is set to the correct HDMI port for your Roku. You can press the "Input" or "Source" button on your remote to cycle through the available options. If the Roku still doesn’t display, try unplugging both the TV and Roku, then plugging them back in after a few seconds to reset the connection.
If you're still unable to move forward, please send us a private message on social media @LGUSSupport, and our team will assist you with additional troubleshooting steps or help you get connected.
We appreciate your patience, and we're here to help. ^Juvy
My LG tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it just have to find out how to use it very limited as I am not technically inclined sales person was absolutely no help at all
I would recommend this to a friendReplacement TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was okay but it was not big enough for what we needed so we returned it for a bigger screen.
No, I would not recommend this to a friendUnknown conflict with DirecTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay small TV, but the Web OS seems to fight with the DirectTV stream. Not sure why DirecTV wasn't a pre-loaded app.
No, I would not recommend this to a friend27" LG TV that works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as expected and advertised. Do not like that I have to input my hotspot code every time. Get your s*#t together LG.
No, I would not recommend this to a friendNot so bright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is not very bright. Other then that it's a good tv
I would recommend this to a friend- Cons mentioned:Missing parts
Incompetence
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I very specifically asked if this had all of the pieces and was assured that everything was there. I had already waited over 30 minutes after I arrived, now I have to go back to the store to buy another tv. There is no excuse for incompetence. Only the plus was included, no remote or legs.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We sincerely apologize for the inconvenience you've experienced with your LG 27" Class LED Full HD Smart TV. It's disappointing to hear that not all the necessary components were included. To address this issue, please ensure that you've checked all the packaging carefully, including any compartments within the box, to confirm if the remote and legs are indeed missing. If they are missing, we recommend reaching out to the store where you made the purchase for assistance in obtaining the missing components. Best Buy's customer service team should be able to provide you with the necessary parts to complete your TV setup. Your satisfaction is important to us, and we appreciate your patience during this process. Thank you for your understanding. ^Sam
BEST BUY PLEASE HELP SENIOR LOCATE USED 24LJ4540
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WILL NOT WORK AS A REGULAR TV. Purchased 01-28-24 after tech advised and assured it would work as regular tv as well. Only wanted to watch PBS, hoped an upgrade from Insignia purchased 04-01-24, and an upgrade antenna would make a difference. The Insignia made clicking noises both turning on an off. Sadly, after trying everything for 6 months, I have not been able to watch PBS once. Cannot even get to a place where I can get the app with WiFi on, either. I am old. As a survivor of Hurricane Ian, walking is so difficult; I cannot go to the store. Best Buy, please help me locate and buy the tv so that I can have this simple joy. Thank you.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lynn. Thank you for taking the time to review the LG TV (27LQ625S-PU) model. We understand how important it is to have a TV that meets your requirements, especially when it comes to enjoying your favorite programs. We strive to provide high-quality products and exceptional service to ensure a smooth and seamless viewing experience. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in locating a TV that meets your specific needs, including the ability to watch PBS and access the desired app with WiFi. ^Juvy
Loses wifi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been so mad at something I’ve bought. Most days it’s a $200 paper weight. It constantly loses wifi signal. Nothing else in my home has this problem. I even used the hotspot on my phone to make sure it wasn’t my home internet. I’ve googled it and there many of posts about this problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Works well
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it is ment to do. Nothing really special but worth the money.
I would recommend this to a friendSatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could have done more research to get a bigger tv for the same price. Works well & my son enjoys it.
I would recommend this to a friend